Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83906 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2020 — Rated 10 out of 10 by Lewis Mckenzie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service and quality

Report a concern   January 1, 2020 — Rated 10 out of 10 by Deshanda Madison Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet always gets nice and clean.
They are always on time.
Friendly service guys that try their best to clean all the spots!

Report a concern   January 1, 2020 — Rated 5 out of 10 by B.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Price quoted was near price when tech got here.
I told person on phone we had a few pet urine stains and they acted like it was no big deal.
Tech got here and said the one pet stain on a mattress wasn’t worth working on and to get a new mattress and that the pet stain in the carpet was going to cost like $300 to remove. That was never mentioned on the phone.

Report a concern   January 1, 2020 — Rated 10 out of 10 by Aleecia Elledge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was super easy to schedule the technician was wonderful and very thorough. Our carpet looks brand new again!!!

Report a concern   January 1, 2020 — Rated 10 out of 10 by B.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet is clean and stays clean longer. Crew members are friendly, knowledgeable and efficient.

Report a concern   January 1, 2020 — Rated 10 out of 10 by Ashley Constantino Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ray was so amazing and professional. My floors look amazing and he stayed within my budget. Wow is all I can say

Report a concern   January 1, 2020 — Rated 10 out of 10 by Del Howard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Plain and simple it’s chemical free cleaning. My carpet has NEVER had that rough texture feel that’s left by chemicals drying. Also, the technician that have been assigned to me have always been polite, friendly and professional. I highly recommend this service.

Report a concern   January 1, 2020 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service, great product. Our carpets look so much better.

Report a concern   December 31, 2019 — Rated 10 out of 10 by Lea Russo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the technician was so friendly and quick! I can't believe how quick he was! the carpets all smelled and looked like new. THANK YOU

Report a concern   December 31, 2019 — Rated 10 out of 10 by E.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very satisfied with the cleaning, my carpets are older but always look very nice after.

Report a concern   December 31, 2019 — Rated 10 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and thorough

Report a concern   December 31, 2019 — Rated 6 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ricky was a very nice young man. He showed me all the pet spots by using his hi definition finder to locate pet stains. He also did not guarantee these odors would be removed because of the damage that seemed too have penetrated the carpeting. There is a lingering odor and I don't think any more applications will be able to remove them.
My young dog, was a big factor adding stains. I have 2 grand dogs who visit on occasion. One male and the female is a new member. I only give a 6 because of the lingering order. That may require new carpeting.
The carpet all looks clean.
First name removed

Report a concern   December 31, 2019 — Rated 10 out of 10 by S.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   December 31, 2019 — Rated 10 out of 10 by Russell Winsor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was professional. Explained everything and then offered other options beyond the initial conversation. He did a great job and we love our carpet the way it looks now.

Report a concern   December 31, 2019 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pet stain removal

Report a concern   December 31, 2019 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Robert is a great employee. Fast and efficient, put protectors under the furniture pieces that he had to move. Explained everything well and told of all the services available from Zerrorez.

Report a concern   December 31, 2019 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

I loved the experience- Maybe have short phone hold times!

Report a concern   December 31, 2019 — Rated 10 out of 10 by Yasmin Chambers Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The use of effective and safe products

Report a concern   December 31, 2019 — Rated 10 out of 10 by Shontell Watkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No remaining residue

Report a concern   December 31, 2019 — Rated 10 out of 10 by Roger Mayes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and professional

Report a concern   December 31, 2019 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really enjoy getting our carpets cleaned up periodically. They feel almost like new again and seem to benefit from the cleaning as well.

Report a concern   December 31, 2019 — Rated 10 out of 10 by Jennie Killion Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was very professional and friendly and my carpets look great!

Report a concern   December 31, 2019 — Rated 10 out of 10 by Ruth Garvey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person that came was patient with me because I wasn't ready. He didn't judge me or try to lecture me. He was fast and through. My husband had made a mess in the spare bedroom and he was able to take the stain off. I love getting Zerorez to get my home back to clean. What better way to start the new year 🤗🙏🏻✨

Report a concern   December 31, 2019 — Rated 10 out of 10 by Gretchen Glasgow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with results !!

Report a concern   December 31, 2019 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

He did a great job, carpets look 100% better

Report a concern   December 31, 2019 — Rated 1 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

They damaged my new dryer and washer because the technician was overweight and went over the top of them.

Report a concern   December 31, 2019 — Rated 10 out of 10 by P.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used before

Report a concern   December 31, 2019 — Rated 5 out of 10 by M.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pet stains are worse than before the cleaning was done. During my last cleaning, the technician recommended a flash treatment which eliminated the stains. This technician did not recommend it and indicated on my invoice that I declined it, which wasn't the case.

Report a concern   December 31, 2019 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and polite technicians.

Report a concern   December 31, 2019 — Rated 10 out of 10 by Theodore LePak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Left my carpets as good as new! Terrific stain removers and customer service too.


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