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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great and professional service.
We have one room of carpet 18 X18, the rest of the home is concrete or wood. No discount for less work. All total paid 182.94, .56 a square foot. Pricey Happy with the service but not the cost.
The reasonable cost for cleaning area rugs.
Very professional, great customer service, no odors during or after cleaning my carpets, and friendly, efficient techs.
The service was worth it, and the tech was very informative and thorough in the explanation of his work.
The tech did an awesome job and was very nice.
Great results. Caesar was most helpful.
Good service. Good work.
Our tech was informative and did a great job!
I like the specials & how efficiently our carpets are cleaned. The techs are always professional & respectful like Devonte (spelling) was.
I’ve used your company many times, and each time I’ve been able to use a room for my set of stairs. This time, you insisted on charging me for the stairs and didn’t even permit me to use two bedrooms for the set of stairs. I’ve always been a huge proponent of your services, but never again. There is a small local company who has been trying to gain my very regular business, and I will give them my business from now on. Consistency in service and pricing is key, and you will lose more customers with this approach.
Moved into our home about a month ago. The plan was to rip out the old, filthy carpet and replace it. Well.. the best laid plans sometimes fall through. Next choice, Zerorez to the rescue. I have used you guys at our last house and have always been very happy. Technician was on time, I was at work so my boyfriend had to handle things. Our technician called me, we discussed choices for the money I had budgeted. He very professional and courteous. When I got home the carpets looked beautiful. Smelled fresh and clean, spots were gone. I feel we will be able to get a year out of them.
Thanks so much
No hassle, friendly and super efficient!
Excellent customer service, technicians very friendly and thorough, very attentive to detail. Would certainly recommend
Carpet did not appear to be substantially cleaner than before the treatment.
The reps are always friendly and professional. They do a good job
You don’t use chemicals and carpets get clean. The guy who comes actual works for you, which I like.
The floor wasn’t cleaned very well. I expected better. The tech was in and out so fast and I don’t think enough attention was paid to problem areas. It was truly disappointing after hearing so much “hype” about the company.
It felt like a waste of money and time.
Our cleaner was super nice and informative
the technician arrived early and went right to work. When the job was completed, the carpet looked great and all application used to clean the carpet was very professionally completed. Will certainly use Zerorez again when needed.
Carpet looks great and really clean. The technician was friendly and helpful but not pushy.
Technician is courteous, efficient, and professional. Love the softness of my carpet after it dries. Love the way the carpet nap stays perky afterwards. Love the clean smell - no residue or chemicals. I’ve used Zerorez 3 times and have always been pleased. Highly recommend!
Very friendly service and thorough as well!
Great service
Totally worth the service. Get the carpet protection. That alone is worth the total cost.
No soap. Gets out stains. Technician was wonderful!
Our technician was very friendly and did a great job removing all the stains on our carpet and cleaning it. He was on time and everything was smooth and easy.
I don’t like writing negative feedback or would want the representative that came out yesterday to get in trouble. He was a genuinely nice person but had zero clue about our engineered wood floor.
Spent 15 min telling me it was NOT Wood after reading the back of “ sample” we had with all the information. I called my husband while he was here and we both right then had no confidence in him doing this job for us when he doesn’t know what he would be working with. ( engineered wood that we put down throughout the downstairs, 14 months ago)
I was the One who asked him if you needed it to be paid for just coming out for estimate. He told me no, so he left. The other 2 companies that came did not charge for estimates. After 10 mins he came back and apologize and asked for the estimate money. Again very nice man but clueless. Please buy him a laser measure rather than metal tape measure.
I would appreciate you consider a re-
Embarrassment the $117 and 99 cents as this was a total waste of my time and money.
Sincerely,
Name removed
Phone number removed
I used y’all a few years ago but last year I used a company with a steam cleaner. I liked the feel of the carpet after you guys did it so I called this year