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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome service
The technician was very professional, timely, and did an excellent job cleaning.
Always on time. Technician friendly and professional. Results are awesome. We had some terrible pet stains that are no longer there.
Sherrod is an excellent technician, he went out of his way to accommodate me, explain what he was doing, answered all of my questions, he was on time, he was efficient, gave us great service, very polite, safe, green product and best of all, the carpets look great!
Service , clean product
Carpets are clean and employees are friendly.
My carpet looks like new. the rep was very friendly and professional. I have already recommended to my family. will not use any other company in the future,
All of the procedures were explained and demonstrated very well. The young man was very nice and worked very efficiently and did a wonderful job cleaning my carpet and rug.
The ZeroRez people are very friendly and professional, but most of all, they do a great job!
I love the fact that no chemicals are used, and there's also no soap scum left behind to attract dirt because no soap/detergent is used in their carpet cleaning process.
I like the lack of extreme chemicals. The one thing that kept me from marking a 10 was the fact I did not get a call prior to the tech coming and he showed up an hour earlier. They had asked if I could have him earlier when scheduling and I said NO, but they sent him ahead of the window. Window was 3:30-5:30p and he was here at 2:30p. It was a very pleasant young man who did the cleaning of the carpet.
Technician: Knowledgeable friendly explained work and did what he said would do
Technician was very helpful and very polite. I expected the carpet to be dryer sooner, but nothing you could have done about that. Carpet looks very nice.
The tech that came out was so helpful, he explained my options in such a matter of fact way that I did not feel pressured or up sold, but that I was given well informed choices. He worked efficiently, and the results were an immediate improvement.
We are very loyal to Zerorez and have always been impressed with your staff, but this experience was a little different to be honest, because I was home alone. In no way was I uncomfortable with his presence, and I appreciated his relatability when we discussed things. We have four dogs and they are incredibly protective of me. Even they were calm and two of them are loud mouth, maniac chihuahuas! Even they did not bark at him. I hope you make an effort to retain the tech that treated and cleaned my carpet, he was a wonderful representation of the company. Based on my experience with him, I intend to refer Zerorez to my friends and colleagues. I truly appreciated my entire experience, thank you for making your employee experience a priority. Sincerely, Valerie Foster
Did a good job.
The professional and friendly attitude of the folks who come to my home has been exceptional for the past five years. The results are amazing.
Always gets the job done. Best service ever
it was very good experience nice people.
On time. Efficient & courteous technician. Happy with results.
Great service! Technician was awesome!
Carpets dry quickly and come out cleaner with your process.
You always run affordable specials.
The man doing the cleaning was knowledgeable and thorough. Very nice! Thank you!
You leave no residue that attracts dirt and gives off odors and masking perfumes.
You don't just swipe once and rinse once. Very diligent to make sure it is clean. Never felt like your employee was rushed in order to get to the next job which is absolutely amazing now days.
I've never been more pleased with a carpet cleaner. Thank you for the great experience!
Carpets r very clean and it is affordable
The man that came to house pleasant and well informed. He did an excellent job on the carpets. Explained the invoice to me in detail two times. I would use them again.
Thank You
Sophie R
I thought Zerorez was a dry process. The service person Ricardo was excellent and very professional. He explained the process, so I went ahead and had him clean my carpets. He wore shoe protectors, placed liners on the corners of my foyer and hallways and demonstrated care for our home. We also had him add the stain resistance. I would have him back to do more work.
Your technician did a great job for us yesterday.
The entire experience was truly professional. Our technician arrived on time and explained each step of the process. Randy was efficient and managed the entire project flawlessly. Even though we had some stains the products used left the carpets deeply clean and renewed. We will highly recommend and will continue to use Zerorez in the future!!
The technician was very courteous and thorogh!
Friendly
Informative
Protected corners in the house from damage by the hose.
The punctuality and professionalism