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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent cleaning service! Arrived on time and charged the amount quoted. My rug is clean and dry - didn't have to wait for it to dry!
Evan was fabulous, my sofa and carpets are ready for the holidays. Thank you for your commitment to great service.
Very good service
The person who cleaned my carpets was friendly, did a great job and was very professional!
Have been with your company for over ten years and your people always do great work.
My technician, Diondre, was very kind, respectful and explained everything to me thoroughly. He took his time and did a great job.
Does not use detergent that would leave a film and attract dirt. Good for people who have allergies. Service person was polite and did an outstanding job. Would never want to use anyone else. Only Zerorez.
Our carpets look great!
Technician was very polite and thorough. Carpets took a little longer to dry but they're so clean and fresh smelling.
Easy to schedule an appointment for carpet cleaning, technician was right on time, and he did an excellent job. He was very pleasant and we would certainly like him to come next time we need your service.
Excellent job very satisfied with service and the tech was amazing
It was very clean and efficient.
Did not get up some little spots
Everything was very easy to schedule and the technician arrived on time and did a great job.
My husband and I both took the day off. We had the day all planned out. Our scheduled time was 10-noon. The tech arrived about 11:00. Unfortunately his equipment wouldn’t work and we had to sit around and wait for a new truck to come. He finally finished about 2:00. We had to pick our daughter up from school at 3:15. That left us no time to go out to lunch and a movie as we had planned. Kind of a day ruined. I asked the tech - Oscar, maybe? - for a discount and he gave us 10% off. Eh. No apology. We were very disappointed.
You made my 20 year old carpet look new!
Friendly, knowledgeable technician.
Our technician was wonderful. He listened, did excellent and efficient work. I am so pleased with both the carpet and tile cleaning he performed. You now have a loyal customer. Will definately recommend.
Your products work wonders on deeply stained carpets and your technicians are very professional and friendly.
The carpet was cleaned very well
The whole idea of using just water to clean appeals to me because I have Mohawk Smart Strand carpet.
The young man was very careful setting up so not to scratch my walls. He was on time and did a through job
Your technician. This was my second time to use him. He’s great. Wid I could remember his name? ☹️
Smelled good
2nd time I have had carpet cleaned and there were still stains after they left. Looks great when they 1st leave and the. Within a couple of hours it’s dingy again. I bought my own steamer and had it cleaner in 10 minutes.
I would like a partial refund from both.
Excellent! Trevor was very thorough cleaning my carpets. He explained the steps to me. Great job!
Cleaning process.
The process didn’t take long
Carpets do not look clean. I expected more for almost $500. I also had a $50 off email that they would not honor.
Was able to schedule a tile and grout cleaning day-of. Excellent service. Very professional with a positive, can-do attitude. Would recommend my technician’s service and would use again.
ZeroRez always comes through in both excellent service and happy service techs! I refuse to use anyone else and they prove themselves as the best company to use every time! Hate that I’m losing Boston, who is a fantastic service tech but am so happy that he is staying with the ZeroRez Family- Go Boston!