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based on 83906 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets looked amazing, and then sadly, after a few days the spots that were removed reappeared. Is this normal?
Friendly service, great work, great deals.
Good staff clean carpets
Whatever solutions you using it really works highly satisfied, thanks a million!!!
Great job on cleaning the carpet. Got the candle wax out from the previous home owners.
always do a good job
Very professional
I was charged $45 for an extra room which I brought to the attention of customer service. They will credit me $15 for the next time but I do not have anything in writing.
Fast
Very knowledgeable and friendly.
I have always been pleased with the quality of Zerorez carpet cleaning services. I think that
they do the best job around. I had used other services before I knew about Zerorez, but since I have used them, I would not think of calling anyone else!
Most of the original visible spots remain and I'm disappointed this wasn't called to my attention during the service. When the carpets are wet, it's hard to see the stains that are left behind and I didn't notice about 4-5 remaining stains until after the technician left and the carpets were dry. Also, I was not happy about the synthetic odor from the cleaning products. I had to have my windows open for consecutive days with the fans running on top speed before the scent dissipated.
Finally, I scheduled this service based on online "deals." I was stuck paying for 3 carpeted rooms ($300) when the technician said that one of the 3 rooms did not qualify because it was an area rug. I feel I should have been charged only for the 2 rooms that were cleaned -- not even to my satisfaction, at that.
The technician was very friendly and efficient. I appreciate that he walked me through the pricing and need to not clean the shower, preventing a large expense on my end.
The price quoted by telephone for one large room including environmental fees and taxes was $129.00. The service person charged more. Also, even though it was as accident , the cleaning machine that was brought in,fell backwards onto a coffee table with a heavy thud that actually chipped off a fairly large spot of paint. I was glad that it didn’t break the glass on the table, and said those very words to the person, with no more than agreement by him.
I was very satisfied with how the carpet looked, after the cleaning, and would definitely recommend the cleaning service to others.
Zerorez always does an amazing job and has the BEST customer service, knowledgeable staff on site- very hard to find these days and means a LOT when paying for a service.
My carpets are brighter. Carpets look much better.
Clean, results
The gentleman that did our cleaning was amazing!! Kind, respectful, did an awesome job!!
Personalization and time involved. A bit pricey but all in all the best carpet cleaning you can get. For about 1800 feet of carpet it cost almost 900 and he was here from 11am to 6pm
Very professional service
Everything great service!!
Person that cleaned my carpets was professional and did an excellent job. Now I don't feel the need to replace it.
Boston, the tech was professional, thorough, and prompt. Good job!
Consistent superior service
Our guy was very polite and did a great job on the carpets. There was a tough stain and he work on it as much as he could. He also explained everything that he was doing. The carpet cleaner smelled very nice with a fresh smell. After he was done the carpets and my couches looked brand new.
Good customer service.
They work really well and the service rep is always professional and speedy.
I love the feeling of the clean carpet and tile after your service. Fabian, who was the most recent technician to clean my house, was very personable, knowledgeable and thorough. I would recommend and/or ask for him again.
Outstanding all around!
Technician came and used a camera to show the state of the ducts and the fan inside the AC units.
He showed dark mold in the supply plenum of one of the units and a heavy coat of dust in both fans before cleaning them up.
Then offered to seal the leaks he found at no additional cost.
Service was done quickly and very professionally done with minimal disturbance.
It gives peace of mind to know we're not breathing that bad stuff.
Professional