Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83906 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 18, 2019 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great product and service. Technician was great. Up front with pricing and setting expectations.

Report a concern   December 18, 2019 — Rated 10 out of 10 by Marion Clark Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ease of scheduling appointments. Technician arrived on time and did an excellent job cleaning the carpets

Report a concern   December 18, 2019 — Rated 9 out of 10 by Jennifer Zamboni Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ken arrived on time and was very courteous and thorough. I had a staff member request his information to see if she could specifically request him to service the carpets at her house because she was so impressed with his professionalism. He had to focus on one particular and difficult stain and was unable to completely remove the stain, but was apologetic. We did not expect to have success with said stain. Overall, we are very pleased with his service and the carpets look great!

Report a concern   December 18, 2019 — Rated 10 out of 10 by Cortney Benavides Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, easy and the house smells great!

Report a concern   December 18, 2019 — Rated 10 out of 10 by Nancy Cable Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, on time appointment, friendly and I have clean rugs and a couch. He offered a one time extra cleaning service so I got my stairs done for free. Love Zerorez!

Report a concern   December 18, 2019 — Rated 10 out of 10 by N.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean and dried in no time. Xoxo

Report a concern   December 18, 2019 — Rated 10 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great tech . . . very professional and courteous.

Report a concern   December 18, 2019 — Rated 9 out of 10 by Christina Leal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet!

Report a concern   December 18, 2019 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’m a repeat customer, 3rd or 4th time!
That’s my testimony!!

Report a concern   December 18, 2019 — Rated 10 out of 10 by A.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I left a great review on FaceBook....

Report a concern   December 18, 2019 — Rated 10 out of 10 by Bob Wise Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Justin very friendly and efficient. Carpet looks great! Whole process very smooth.

Report a concern   December 18, 2019 — Rated 10 out of 10 by Debbie Head Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your best product was your service personnel, Anthony!! He met me with a smile, handshake, and finished with a professional job. Thank you

Report a concern   December 17, 2019 — Rated 9 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job

Report a concern   December 17, 2019 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet is always clean and has no ghost spots. The technicians are great.

Report a concern   December 17, 2019 — Rated 10 out of 10 by Donald Ramer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No Sticky Residual and Stephen Ricks did an amazing job. He informed us of all of our options and we will indeed call ZeroRez back next year and will ask for Stephen again. Thank you!

Report a concern   December 16, 2019 — Rated 10 out of 10 by Paul Casarez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer service is superb!!! Excellent people in the office and the people coming out. Awesome and efficient. Carpet always comes out looking great and brand new. Will always keep using ya. Thanks for everything. Just wish I could've taken advantage of this special when ya were giving away something along with it. :) lol

Report a concern   December 16, 2019 — Rated 8 out of 10 by D.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Had you here to get out pet urine. I wound up needing to hire another company after you tried. This second company allowed the solution to sit for 20-25 minutes then brushed it in as well. So you need to either charge less or for that cost allow for the time for the solution to sit. Because now I had to pay twice to get it fixed.

Report a concern   December 16, 2019 — Rated 10 out of 10 by Kelly Chillingworth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service and work was really thorough!!!!

Report a concern   December 16, 2019 — Rated 1 out of 10 by C.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Where is my recipe?. I still have some spots to get out. The guy was not ready with a dolly to move furniture. I do feel like I should have rented out a vacuum and products to clean the carpet myself from Kroger’s and have done the job myself for less than $50.00. But thank you I’ll see you and 30 days it might look much better.

Report a concern   December 16, 2019 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the "clean" I get and the non-sticky feel. Technicians have always been very nice and helpful.

Report a concern   December 16, 2019 — Rated 10 out of 10 by Keith Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The texhnician was professional, studious and fast! Scheduling was easy and accommodating. Unfortunately the technician arrived 1 hour outside the original 2 hour window.

Report a concern   December 15, 2019 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service and product is good

Report a concern   December 15, 2019 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician Stevie B. was very knowledgeable and conducted himself in a professional manner.

Report a concern   December 15, 2019 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you! Thank you!
The carpets turned even better than I thought they would.

Report a concern   December 15, 2019 — Rated 10 out of 10 by Manuel Montenegro Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was outstanding and extremely professional!

Report a concern   December 15, 2019 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great

Report a concern   December 15, 2019 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet and tiles now are almost as new as they were so dirty before Zerorez came in and shampooed.

Report a concern   December 15, 2019 — Rated 10 out of 10 by Maria Freeman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy scheduling Customer service friendly. Evan the service guy was knowledgeable and informative.

Report a concern   December 15, 2019 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy, the gentleman who did the work was outstanding. He politely and clearly explained the process and my options. He was warm, friendly and professional. He worked quickly and efficiently.
My carpets looked nearly new after they were clean. I will certainly be using you all again.

Report a concern   December 15, 2019 — Rated 8 out of 10 by E.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The stain removeval should be improved like before without a high added charge
Ànd my carpet is not as soft as before. Been using Zerorez for some time Seem like they are becoming less of a leader in the carpet cleaning and just another everyday company.


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