- Phone: (214) 372-5326
- Visit Website
based on 85423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great job
Arrived earlier than appt (this is good but, meant I couldn’t be there). Did 2 rooms, rather than 3, plus stairs. No reason why? Spots left on stairs, and discolored area in bedroom? Called and spoke to Erica who asked for pics of the areas. No one has responded in over a week. Sent email again, missed a call on Friday following my email and tried to call back. After 20 mins on hold, I was sent to voice mail. Left a detailed message and no return call?!?
The staff was friendly and knowledgeable. The carpets dry soft, smell clean and look great. I use Zerorez annually.
The main reason we had you come in was to clean the carpet in our master bedroom. The carpets were bearly wet an hour after the technician left. He was instructed to use the deodorizer in that room, but the room still smells as it did before the service was done.
Would like for another technician to come out and reclean the master bedroom. Did not call yesterday because of Easter weekend.
On time quick explained the process and our floors look a lot better.
Very professional, very thorough, best cleaning ever on my carpets.
Great customer service.
On time arrival
And what an awesome job Zerorez do. Thank you so much Seth.
everything
Technician Nelson was awesome!
My invoice stated three rooms for 99 dollars . A hall way and game room was added on.
Upon inspection only two rooms were done hall way and game room . The associate you came didn’t finish or forgot to Fido the third room . My husband left a voicemail immediately after the cleaner left and noticed the last room wasn’t done but the office was closed
Friendly technician, great process that thoroughly cleans the carpets and leaves them nearly dry.
I responded to something already!! I thought Mario did a fabulous job; our carpets look like new . He was so good. I'd like to give him the highest recommendation possible. The cleaning process was really thorough.
Name removed
Beautiful job- thank you!! Would love more clarity about price upfront. My quote and invoice had a $100 difference. Worth it but would’ve liked to plan for that!
I like that the carpet stays cleaner longer. I also, appreciate the professionalism and knowledge of your experience technician.
Evan was great! He worked so hard for a long time and was very nice and helpful!
Fast drying and clean
Products...no soap. Carpet isn’t soggy.
Your associate showed up on time, fully explained the procedure and proceed to clean the heck out of our carpet. Believe me when I say it looks like new carpet.
My cleaner made me aware of his findings, and I feel he went the extra mile
Expensive. But a great investment in my cream colored carpets! Great customer service.
Love it
On time, friendly tech, clean and efficient work.
prompt, efficient, did a great job.
The work was done so efficiently, and so thoroughly.
Your technician was amiable - very pleasant young man. He did an excellent job in a short time. We will use Zerorez again.
He did a great job.
Great Service!
The tech Joe was very knowledgeable, also professional and our carpet looked great, I would use this company in the future.
There was no communication between the original duct clean failed appointment and the second. Our lack of a 220 outlet forced a delay of 5 day delay. Not very professional!
The carpet clean was quickly done and a major spor reappeared 24 hours after work was done. This does not speak well for an alleged professional workmanship.
My service tech Kadeem W. was very knowledgeable & professional. Be sure to give this guy a raise he rocks. I will be using your company again for all my carpet cleaning needs.