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based on 85423 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, prompt, good service.
They showed up on time and did a great job
We paid additional for the pet treatment as we were told it would prevent smells from resurfacing, but there is a weird smell in our theater room. For that reason, I am a little disappointed considering how much we paid for the service. Our service tech was great and our couch looks fantastic!
Remove stains in traffic area
Prompt, courteous, thorough cleaning service
They did a great job and were respectful of our home!
It still smells like pet odor
Perfect service again. This is second time I've used Zeroez for cleaning furniture and outdoor cushions & pillows at an HOA I manage. Great personnel and detailed service at a decent price. Highly recommend!
No showed no call twice. No communication whatsoever
Very informative and quick!
Better fragrance and assistance in moving furniture
The service man was on time, he explained everything he suggested needed to be done. Then told me what he would be doing. My carpets look amazing and there was not smell from the cleaning process. I would highly recommend this company.
Your techs are courteous and work hard to clean my carpets.
Your technician - Darwin was professional and thorough. I am happy with the money I spent. I should do it more. Thanks.
Bobby was amazing.
Service was efficient.
I was notified by the office as well as via text message by the technician regarding an earlier arrival time other than what I'd selected from the options on your scheduling page.
I told both the office staff via phone and replied to his/her text message that the time should NOT be altered.
He decided to disregard my denial of an earlier arrival and showed up anyway since his prior appointment had closed earlier than expected - no bueno.
Additionally,, if the tech had arrived within that offered and selected time window, I would have been able to pay him. So now my payment will be remitted via USPS w/a money order.
Technicians were great
Technicians were great
Fast, efficient, friendly associate, cost appropriate
I like that Zerorez uses all natural products with no hard chemicals.
No stains were removed.
We have had Zerorez for the last 5 years and they do an exceptional job. Very professional, courteous, and respectful. We have referred them to many and already referred to 2 others which will be calling them. We will have them out again next year!
Carpet looks Great, to took awhile to dry but definitely will call again.
Todd was our technician and he did a great job - the carpets look great! He was very efficient and thorough. I would highly recommend Zerorez.
Did a great job in record time. I’m going to recommend the services to friends!
Work was good. Primary recommendation I would make is that the Tech kept telling me for each request I made that he probably wouldn't be able to do it very well. He could have put a much more positive spin on saying "no."
EXAMPLE: I was concerned about some of the "indentations" due to furniture sitting there. He said he couldn't resolve that. Instead, I would suggest he said something like "there are some limitations on how much can be done but I will try my best to address your request."
Nick, our technician, was extremely insightful and friendly.
The technician came in with a black light flashlight and proceeded to show us all the “places” he alleged that had pet urine on the carpet. Several of the spots he said were fresh, which was impossible because they had previously been covered up. I also told him that if they were fresh they would have been at least moist which they were not. And if there were that many that were supposedly fresh it would have smelled heavily of urine which it did not. So we agreed to let him do the pet treatment because of he insistence that it was all urine. Then after cleaning the carpet was clean but looked the same with the spots, which he then said it would not remove all of it. I was unhappy then, but then when signing the agreements, he had me sign that I refused the pet treatment, which is what we agreed he would do and he said something along the line that we had only picked the basic treatment. Then we saw the detailed invoice and it said that because we refused the pet treatment the spots would most likely get bigger and would not go away. So why did we pay $120.00 extra for what we were told was pet treatment???
Do a very good job and very professional about it tech very good no his job