Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83870 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2021 — Rated 10 out of 10 by Karen Bailey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans well without chemicals and dries quickly. Got stains out that I didn't think would come out. Don't have to replace the carpet now!

Report a concern   March 1, 2021 — Rated 10 out of 10 by N.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had previously used your services.

Report a concern   March 1, 2021 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and great results.

Report a concern   February 28, 2021 — Rated 2 out of 10 by D.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

its not that you disappointed me...i had expected to have my carpets cleaned for the coupon price...not knowing that you charge for "spots"...I assumed this came with the carpet cleaning. the coupon was for 3 rooms and 4 room free... I didnt have 4 rooms and wanted the 3 rooms cleaned and pathways in two other Bedrooms only...Everything was an additional cost...ending up costing over 300. including a 15.00 tip my husband gave to the employee.
I just didnt expect to pay for spots and the expense..
Name removed

Report a concern   February 28, 2021 — Rated 10 out of 10 by Shannon Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked brand new after

Report a concern   February 28, 2021 — Rated 7 out of 10 by L.V.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet in main bedroom still has a smell.. did not seem to get clean.

Report a concern   February 28, 2021 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule service and it works well

Report a concern   February 28, 2021 — Rated 9 out of 10 by Toby Combs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job

Report a concern   February 28, 2021 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is really clean and the dirt does not come back as soon as the carpet dries, as though it was never cleaned in the first place. I love Zerorez!

Report a concern   February 28, 2021 — Rated 10 out of 10 by Tom Wetsel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech knew what he was doing. Did not leave carpet soaking wet!

Report a concern   February 28, 2021 — Rated 10 out of 10 by Angelique Wade Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy and quick

Report a concern   February 28, 2021 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good customer service

Report a concern   February 28, 2021 — Rated 10 out of 10 by Tiffany Terrill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Job. Super thorough!!! Thank you for spending the time to make sure it is all clean!!! Fabian was wonderful! Thank you!!

Report a concern   February 28, 2021 — Rated 9 out of 10 by Dee Lewis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was amazing, I love how clean the carpet is. Mr. Kadeem did a wonderful job. I would recommend him to any and everyone.

Report a concern   February 28, 2021 — Rated 10 out of 10 by April Parker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did an excellent job in cleaning our carpet. They were very thorough. Will be using them again!

Report a concern   February 28, 2021 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very satisfied with our services. Our technician went out of his way to be polite and make sure we were satisfied with the work performed.

Report a concern   February 28, 2021 — Rated 7 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

The basic service is to clean the fibers of the carpet. Anything else to be cleaned is extra, and it's not cheap. I feel that ZeroRez gets customers by providing the baseline service at a reasonable price, but really makes their money on the additional services such as pet stain remover, or any stain remover, or topical treatment, or area rug cleaning, all of which are very expensive. Next time I think I might try another service that includes treatments even though they may be slightly more expensive up front. Your technician was very nice and did a good job.

Report a concern   February 28, 2021 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have you guys for years! Very efficient and always good results!

Report a concern   February 28, 2021 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No time to dry.

Report a concern   February 27, 2021 — Rated 10 out of 10 by Sam Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Todd was friendly and professional! Awesome and quick service.

Report a concern   February 27, 2021 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Personnel was professional, polite, and personable and the carpets look great..
Thank you

Report a concern   February 27, 2021 — Rated 10 out of 10 by Lake Neal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and it makes the carpet looks brand new again. The service is wonderful the technicians that come out to clean the carpet was very pleasant , kind and professional .He made sure we are satisfied before he left.

Report a concern   February 27, 2021 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, quick and sofa looks like new again.

Report a concern   February 27, 2021 — Rated 5 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was nice. He was in and out in about an hour. I paid extra for two rooms to have the bio done due to pet stains and it doesn’t seem to have worked in my master bedroom. The smell is still there and I have used my spot bot machine and it has pulled up so much. This was the main reason for the service was to take care of my master bedroom.

Report a concern   February 27, 2021 — Rated 10 out of 10 by Audrey Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I called on Friday for rates and really needed the work done ASAP! They made it work for me that same afternoon. The floors look great and we were pleased. Thank you.

Report a concern   February 27, 2021 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the service I received, as usual. The technician actually arrived a little ahead of schedule, which worked with my schedule. He did an excellent job, very professional and my carpets look great! I would and do recommend Zerorez to my family and friends every chance I get.

Report a concern   February 27, 2021 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet doesn’t look any different in the traffic areas.

Report a concern   February 26, 2021 — Rated 10 out of 10 by Eric Autry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Experience! I have used ZeroRez many times for carpet cleaning and always had a great experience. Carpets clean and looking new!!

Report a concern   February 26, 2021 — Rated 4 out of 10 by C.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My kitchen rug didn’t get clean. It had spots and needed more treatment than what it got.

Report a concern   February 26, 2021 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, quality work, efficient.


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