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based on 83503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They did a great job, on time, expained everything. will definitely use them again!
We had our air ducts cleaned and recently found mold in our air vents. We are disappointed that that the technician did not clean the vents. We paid $1,000 + and still have work to do ourselves to vegetables rid of the mold.
Natural- no dangerous chemicals
Easy to schedule, polite team, carpet looks great!
Carpets look great and technician was super friendly!
My carpets still smell like pet urine even after the pet pre-treatment. Very disappointed.
Excellent work. Clean and fresh. Awesome
My carpet looks new again. I was planning on replacing it this year, but I may hold off another year!
Great customer service from Erica and the tech who came out , i think his name was Adam - he was good too
It is odorless and fast, but just takes time to dry with the humidity in Texas. Anthony and Paul were very courteous and pleasant and talked to the dog, who liked them- no barking etc.
I have used this service before and recommend it to everyone.
Very kind guys who explained everything to me.
Had a great experience with Javier! He was friendly and very diligent.
Impeccable service with great results
Brandon did a great job! The carpets look like new! We also appreciate his communication about the process and attention to detail.
Diamonte did a really good job. He was very personalble and knowledgeable. He got here and got right to work. My carpet looks great. He got up some stains I thought would never come up. He worked hard to please me. I could tell he took pride in his work. I enjoyed working with him. He gets an A+. I told him I would tell you to give him a raise....
It did, however, take our carpet a long time to dry....so I didn't put anything back in place until this morning....we managed to stay off of the carpet while it was drying. I am happy with the results.
Sincerely,
Juanell Marks
Plano
The team was very friendly and took time to explain the process. At the end of it, our carpet looked clean and our tile floors looked amazing!
I am very happy with Zerorez because the carpet stays cleaner over time with the lack of chemicals used. The representative was polite, thorough, professional and did a very good job! Patti Waser
Joe V did an amazing job of cleaning our carpet--wasn't bad, but we've not seen our carpet in 7 years look so good!
Very professional people, a job well done
We've used Zerorez on our home carpets many times over the years and have never had an unfavorable experience! Highly recommend!!!
Clean the carpet as promised
The products work and the service is excellent. Very knowledgeable staff and courteous.
Been hearing about zerorez on WBAP for years. I did my due diligence and cost and timeline to delivery your hands down the best. My husband was at home during the services perform and was very happen with the team who can out, their professionalism, and time management.
Easy to schedule. My tech did a great job. Arrived Early which was awesome (he called first)
The guys who came were very friendly and helpful and gave me advice on my wood floor and offered other services that you offer which I will take advantage of in the future.
very prompt to come when scheduled. Even tho raining very hard that day
Technician very professional and like result of cleaning.
Very friendly staffs nice work
reliable, genuine and friendly
Great job! The fans helped speed the drying process and the dog smell is gone! Thank you!
We have spent over $1,000 in 3 trips trying to get pet stains out of new carpet (new puppy was tough to train at first)). This last trip seemed to finally work, but a few spots have been tricky and are popping back up. They aren’t new because she is kept out of our rooms at all times - doors always shut, the whole nine yards. When we called to ask that just those small spaces be looked at and retreated (not entire rooms again), we’ve been given nothing but the run around — something about refusing other treatments to which we have ZERO recollection of being offered. We want nothing more than to keep our business wi to zerorez because of your method of treatment and reputation, but that simply is not enough anymore. We will try someone else. It shouldn’t be this hard to get a company to come out and retreat a couple spots after spending as much as we have. The message you’re sending is that profit is the bottom line - not customer satisfaction.