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based on 83503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Paul was very kind and professional. He did a great job. The carpets looked great and the house smell clean when he was done. Always highly recommend Zerorez!!!!
Everything! Carpet is so clean and your associates are so helpful and able to answer all my questions.
Polite young men carpets so far so good!!
Fast, professional, and carpets look great.
Professional and thorough attention to detail.
Well informed technicians and quick courteous service for a reasonable price.
The gentleman was thorough. He explained before and after of how the process works! My husband has severe allergies, so it was very crucial for chemicals not to be used.
We will be using your company again!
Technician was excellent - very helpful, and knowledgeable
Todd was very professional and knowledgeable about he did an amazing job. We are definitely contacting Zerorez and asking for Todd for service
It was not made clear to us that “only open spaces were to be cleaned” so when we tried to clear furniture out of room, our technician childishly through his equipment on our living room floor and slammed our front door to go wait outside. It was obvious by his late arrival that he was running behind that day and we were only causing him further stress. His actions were unacceptable and highly unprofessional.
zerorez was prompt, kept me informed and did a good job
My entire experience with Zerorez was absolutely wonderful. Everyone was friendly, professional and very helpful.
Everything was explained perfectly.
Joe was the best!!!
I will use Zerorez again!
Everything!!
Already posted to.google reviews 5 star
Zerorez delivers a cut above customer service every time! Thank you, Zerorez!!
I liked how well your company cleaned my carpets.
It was fast and no smell. the service tech was very nice.
Service was great. Technician was awesome. Very happy and will be a repeat customer.
There’s a lot but at least you followed up by text. Would have been better to receive a call, but I guess that’s new age business relations.
It is easy to make appointment. The communication before arrival is very good. The tech listens and answers questions.
The treatment used on the pet area in one of the rooms was ineffective and left a stale odor in the carpet. The carpet also took 2 days to dry and is still sticky. We had no choice but to move the furniture back into the room. The technician was kind, so I appreciated that, however the over all service was not worth the $450 we spent. There was no consult before the cleaning, and were quoted $187 online. We're super disappointed, and would like our money back.
Great very professional
No soap lefted in the carpet.Our tecnition wasfreindly and took the time to ask us if we where happy.This is the third time we have used your service
I want to say that the representative who came was very polite and represented himself well….the score has no reflection on him. The process of cleaning the couch however was another story….the first time the couch was cleaned, none of the stains were removed and the couch was sticky fir most of the day. The second time the representative came back for a rework I asked the representative to use a scrub brush that I provided in addition to the “steam clean” and 95% of the stains came out. That should have been done the first time. I don’t blame the representative but the process.
Mop up water better
Safe for famiky!
I was very impressed at how thorough the technician was, and how much better our floors looked afterwards!
The technician, Bobby, was on time and very professional. He worked straight through for about 2 hours. While he was working, I offered him something to eat and he thanked me but said it would slow him down.
The technicians are always well trained, professional & very courteous. The special ph water/cleaning liquid has always done its job. I have been well pleased for many years & I've recommended Zerorez to friends & neighbors who have become faithful patrons of Zerorez.
Zerorez should be proud of the stella reputation it has developed & works so hard to maintain.
Thank you, Zerorez!
The customer service of the technician was great!