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based on 83503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff and the gentleman who came to my
Home we’re incredibly friendly and professional!
Friendly technician
No poisons in cleaners
The personnel who comes to your house.
Javier was very good in cleaning each room.
Our wood floors look like new! Mario C. was very attentive to detail, knew exactly what needed to be done, and brought us in at every step of the process to make sure we were on the same page. We appreciate Zerorez's low impact products as we have chemical sensitive people in our household.
Technicians that came to the house were very helpful and made sure I was satisfied with their service.
Fast, professional and effective.
The young man was very thorough and professional. The carpets looked great when he finished. Your company was reliable as far as when they said they would be there to clean and it happened. I like the fact that you used more natural cleaning materials. Thanks! Well done!
Nice guy doing the cleaning. A bit pricey. The spill was was too much. The cleaning did not get it and we knew the risk. Now for new flooring.
Excellent service!
Excellent work, quick and efficient. Technician was thorough and explained everything that needed to be done in addition to just a routine cleaning. Equipment was much less noisy than previous companies as well, which was a much welcomed bonus.
Efficient, on time, friendly and explains what is being done
service was great! I have yet to have received my paid receipt via email. Can this be sent today?
First name removed
Your scheduling the Technician was late due to that, yet 25.00 was compensated very little compensation when you're close to 2 hours late most professionals make more than 3 times that amount, a person time to wait for you is way more than that.
My carpets look brand new and was dry quicker than I expected.
The call center is terrible!!! They take forever to answer if at all.
The timing of the service was way off and not at all satisfied with the cleanliness of the carpets. Would not recommend.
Jeremy, one of the carpet cleaner guys, was very kind and helpful but he did not have adequate help for the job it was too big for just one person and an incompetent trainee.
I will be calling another service to redo the carpets
Don’t get me wrong, I love Zerorez, however this guy you sent out ,Joe, doesn’t have any people skills and I wanted to punch him. But I don’t do that so I let him continue. It takes a lot to make me mad, but he treated me like I never had this done before the way I told him. Every time you come out you have charged my dining room / living room as one because it’s so small. This guy made it into a massive production and began to mansplain to me about 4 to 5 times why I can’t do this. Then he charged me a ton to do the hall which is tiny. He was also very fast, and I’ve never had it done that quickly. It makes me wonder if he even did it right. I love the service I’ve had in the past, but please don’t send this guy to my house again. I’ll just tell him to go home. He’s very frustrating to work with!
Easy to ask questions and set up service using text. Nelson was an excellent technician.
The tech listened to the issues and made sure they were all addressed.
Thorough and efficient job cleaning—very friendly and helpful. Thank you!
Reasonable prices, quality workmanship. Good customer service, also.
Cleaned spots on carpet and improved look of high-traffic areas
Clayton was excellent he made sure I was satisfied with the work before leaving
My carpet was damaged. I’m waiting to see what the company is going to do to mitigate the damages.
Excellent
No residue left in carpet
Super fast! Our tech did an awesome job!!!!!
Thank you!!!!!
Out technician, Terry T., was exceptional! Our carpet had not been cleaned for quite some time and had several pet stains in need of treatment. The carpet is light beige in color so any dirt in addition to pet stains shows up easily. Terry did a superb job of cleaning the carpet, and we were very pleased. We plan to use Zerorez again!
Our technician was very friendly and knowledgeable! Our carpets came out very clean - even a couple of pet and food stains!
Professional..