Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83503 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 17, 2021 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate how thorough and courteous Brandon was when he was in our home last week. Great job!!

Report a concern   May 17, 2021 — Rated 10 out of 10 by Thomas Gilbert Zerorez Dallas/Ft. Worth
What do you like about our products and services?

our technician was professional and helpful will reccomend and use agian thanks

Report a concern   May 17, 2021 — Rated 9 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!

Report a concern   May 16, 2021 — Rated 10 out of 10 by F.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like to clean carpet and the clean furniture and the fact that it doesn’t leave any residue I don’t necessarily like your website it’s in compatible with beach access which I have to use because I’m blind

Report a concern   May 16, 2021 — Rated 5 out of 10 by R.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Well I signed up for the promotion for Ranger tickets. Did not receive those tickets. Also I’ve used you for the past several years. This time was so tedious from the beginning starting with scheduling.

Report a concern   May 16, 2021 — Rated 6 out of 10 by S.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When our tech left I was so impressed. Everything was so clean. We upgraded the $60 for the pet treatment and after our carpets dried completely they smell worse than they did before the cleaning. So disappointed!

Report a concern   May 16, 2021 — Rated 7 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Move chairs to the side to clean under them.

Report a concern   May 16, 2021 — Rated 10 out of 10 by Theresa Stavrinakis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guys were great. Did the job fast and our carpet looked amazing afterwards. Highly recommended!

Report a concern   May 16, 2021 — Rated 0 out of 10 by T.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpets look they are in the same condition as they were before

Report a concern   May 16, 2021 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtesy——promptness—-throughly clean carpets—-

Report a concern   May 16, 2021 — Rated 0 out of 10 by T.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After having Zerorez to the house for the second time to try and make things right, the spots are still very apparent. My carpet is roughly 2 years and in good shape other than a couple of areas I thought should be quite easy to remove. Unfortunately, there are still there! I wish I could say otherwise bc I was excited to use Zerorez after hearing the advertisements on 106.1 every morning, but this is not the case. I feel I threw $300 plus away.

Name removed
Phone number removed

Report a concern   May 16, 2021 — Rated 0 out of 10 by N.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You cleaned my tile in my kitchen and it is terrible. The grout is spotty and still dirty. This is a problem as it looks worse than how it was in the beginning.

Report a concern   May 16, 2021 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water only , fast and service man polite.

Report a concern   May 16, 2021 — Rated 10 out of 10 by Jane Patten Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had the nicest service technician! Did a great job.

Report a concern   May 16, 2021 — Rated 6 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Everything looks great, and the tech was very courteous. But the color was taken out of our carpet in one spot, I told the tech about the enzymes we used. I don't think he was trained to know that they would react with the heavy pet treatment because when he called his supervisor he told him it happens sometimes with enzymes. When he told us about their conversation, it was like he just learned it. And the treated area is very heavy with residue now. Cleaning up the residue would be a great start to solving our problem but the carpet is ruined.

Report a concern   May 16, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thoroughness in cleaning, friendly and professional. Our carpets have a fresh clean look!

Report a concern   May 16, 2021 — Rated 10 out of 10 by Ada Snodgrass Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It doesn’t leave residue on the carpets. Friendly service. Prompt!

Report a concern   May 16, 2021 — Rated 10 out of 10 by Pamela Koplik Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We recently switched from Stanley Streemer to ZeroRez for our home's carpet cleaning. Although we've only used you twice, we are beyond impressed with the quality of clean that we get with ZeroRez. On top of that, the technicians are always professional and courteous. They always finish up by asking if everything was done to our satisfaction and offer to go over those heavy traffic areas that always seem to need a little extra attention. We pay more for ZeroRez but we certainly get our money's worth.

Report a concern   May 15, 2021 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are great!

Report a concern   May 15, 2021 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   May 15, 2021 — Rated 10 out of 10 by T.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service! My carpet looks new. The technicians were very nice and professional. I would only use Zerorez to clean my carpets.

Report a concern   May 15, 2021 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and reliable

Report a concern   May 15, 2021 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality. Efficient, knowledgeable and friendly personnel.

Report a concern   May 15, 2021 — Rated 10 out of 10 by D.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good equipment and great service.

Report a concern   May 15, 2021 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had excellent service. Carpets and upholstery were thoroughly cleaned. Service men were friendly and hard workers.

Report a concern   May 15, 2021 — Rated 5 out of 10 by C.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was good...the office/company was not....NO communication to explain nor discuss rules, requirements or my needs...very poor customer service. Techician was left with all the details plus doing the work....not good for him nor us as the customer!! May totally rethink using this company again....not real happy.

Report a concern   May 15, 2021 — Rated 9 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and did a good job.

Report a concern   May 15, 2021 — Rated 10 out of 10 by K.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Timely and no soap.

Report a concern   May 15, 2021 — Rated 10 out of 10 by E.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

-drying time was short

Report a concern   May 15, 2021 — Rated 10 out of 10 by Richard Byrd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It actually works, as opposed to the services of a competitor.


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