- Phone: (214) 372-5326
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based on 83493 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service technician was very professional and knowledgeable. He was polite and courteous. Our floors look and feel amazing!
Very nice people to work with and satisfaction is what they're interested in.
Did not see a significant difference before to after on sofa cleaning. Cushions were cleaner but back pillows look the same. Was expecting more for the price.
Ceasar is always outstanding. He is professional, hardworking and passionate in what he does.
Great results and great service from the technician
Friendly employee that took good care of my house as he cleaned and the carpets look great!
I have left two messages with customer service since I had my carpets cleaned last Monday 2/28 and I have yet to hear from them. I am about to call my CC company and dispute the charge unless I hear from you within 24 hrs. I can be reached on my cell Phone number removed
Name removed
Very professional and knowledgeable of the product and materials that they were working with.
I am truly pleased with there operation and will definitely be using them again
Troy C.
Asst Director of Facilities
Good work. Very professional and courteous
The air ducts are now clean and I feel better knowing it's safer health wise inside the house!
No obvious left over residue or strong chemicals. Could see remarkable difference when cleaned. Techs were great and knowledgeable.
No fumes professional work we request JP ONLY
Highly pleased with the service.
I thought explaining the cleaning solution used would be great. I'm not sure if it just water or is there actual cleaning solution.
The technician was very experienced and did an excellent job.
Cleaning job was fantastic I felt billing practice is shady. The guy told me I have 800 sq feet and cost will be around 930+tax. After finishing the cleaning he added two extra unit and billed me for 1100+ tax. I am really disappointed with your associate’s ethical behavior.
Punctual, on time and do a great job.
Service personnel are very knowledgeable and polite.
This review is for carpet cleaning
We were very disappointed at the first time when they cleaned our carpet. But the company sent another technician 2nd time and he did the whole carpet cleaning again. We could see the difference this time, looks clean!
I wish company makes sure to send knowledgeable technicians at the first place who know the job best. Just for customer’s convenience and trust. Thank you
This review is for duct cleaning
I wish technician needs to be more professional at the first time. But we are happy with the customer service that they sent technician again to visit and he mentioned everything looks good. No other option for us beside trusting him. So we will watch and see. Thank you
The techs that actually clean our flooring are very personal able and always do a great job
Zerorez did a great job which is what they always do.
From being able to schedule online, to the communication until the technician arrives at my doorstep, is top notch! Your service technicians are always friendly & take the time to answer any questions or address any concerns in our house. It's a pleasure working with Zerorez every time.
Well to improve your service you need to follow up immediately after the carpet has dried to make sure there are no problems. Sometimes the spot may reappear after the carpet has dried.
The tech that cleaned my carpets was on time, explained the process, and answered all my questions concerning my pets, how long I should wait before moving everything back in place, and how long to wait before I vacuumed.
The tech (I don't remember his name) polite and professional in every sense of the word. The next time I get my carpets cleaned I would like to request him. I believe he went above and beyond the call of duty. This tech is a keeper.
Sincerely,
First name removed
Dries quickly. No chemicals.
The product cleaned my carpet well and removed all the stains.
Great job, took care of all of the problem areas on the carpet. Service man was polite and energetic. I will use this company again.
I liked that Keith was on time, very courteous, very professional, got a difficult stain completely out of my carpet, explained what he was going to do and had a great attitude overall!
Professional service, my carpets look and feel great
They were professional when cleaning the carpets