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based on 83493 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been using your company consistently for some time now and have been quite happy. However, one thing I notice is that each technician does it differently. Some use a "power comb" (not sure what to call it) on the carpets and some do not - why? Some take an hour, some take 30 minutes? I am happy with the service, but question it when there are things that are done differently.
The service we just had, the technician was very nice - however was not even here for 40 minutes total - does that mean he did a bad job? Not necessarily, but makes you wonder.
I am consistent each time you come, vacuum, move furniture, have bottled water and generous tip. Would like to see the same process from you all.
Jeremy was not only friendly but also efficient. Our carpets are super clean and we’re happy with the results!
I like the carpet cleaning and the mattress cleaning.
Our tech was really good and making sure I got what I needed and was informed about what he was doing!
I felt our technician was extremely knowledgeable and professional. He did a great job and my old and tired carpets looked really great!
Effective and efficient
Excellent service for airduct cleaning.
James did a great job in cleaning our carpet, chair and ottoman and also did a great job explaining what he was doing while doing it. Great Job! Great Technician!
I have very clean carpet’s thank you!
Clean, efficient & timely
Plz fix shady billing practice. Associate needs to provide the price I have go pay for cleaning and stick to it. Person who cleaned my house told me $980 before he started cleaning. And after cleaning was done he charged me $1100.
The tech was very professional and did a good job explaining everything to me. But, after saying that, I’ll tell you what I didn’t like. When talking to the person with whom I made my appointment, I was told duct cleaning was 375. She never asked me how many units we had nor did she explain the different packages, bronze,silver and gold. We have 3 units. After the tech explained everything to me, I opted to only have 2 units cleaned, but the charge was still over 1500.00. Your call takers need to be better trained to ask the right questions and explain everything better so customers are not taken by surprise.
pretreat spots
I still have several stains in my carpet
The gentleman that came to our house was very polite and respectful. Unfortunately, for him and us, his truck broke down and he had to wait for another truck to come. But once it got here, he got to work promptly and completed the job.
Carpet and tile floors look fantastic
Both gentlemen were excellent! Very informative, knowledgeable and friendly, which is hard to find these days!
Very thorough; clear communication, fast service.
Technician Isis did a great job! She was on time, courteous, quick and professional. She let me know about additional services, but did not press so hard as to be annoying. Overall, it was a great experience to get my area rug cleaned.
CJ went about his business very confidently. Questions I asked and quotes requested were professionally addressed. An overall excellent experience.
Carpets looked very clean
Technician very professional
The carpets dissing smell clean. The living room actually smelled worse and veggie cleaning it
We paid for pets extra charge for cleaning and now it smells that my dog just peed again on the carpet it has been 3 days and it still stinks worse than before cleaning it.... Very disappointed!!!!
Listened to mistakes that were made by a technician in the past and adjusted
Loved our technician! He was very professional and did a great job!! We ended up adding a service we hadn’t had before. Will definitely be back in the future!
Technician was extremely professional
My carpets look great and the technician was extremely polite and professional. Will recommend in the future and already have recommended to a friend.
I was looking for a flat rate company and it was all up charges from the technician. One of the closets was empty and completely skipped over. The pet odor in the loft living room is still present despite paying the upcharge for that room specifically
I tried Zeroez as a new company to replace my other carpet cleaning company. I will use my old company in the future. Zeroez was more expensive and not the quality I am accustomed to.
Super knowledgeable technician who did a great job!
Both times I have utilized your service, I have appreciated the quality and experienced delivery of service reps.
Very quick response. Nice clean carpet. Pleasant fresh scent.
Friendly and helpful service technician.
Would call again.
Thank you
Elaine
Isis was very personable and upfront about pricing. She did an incredible job getting the nasty pet urine smell out of the carpet