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based on 83844 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Availability. Promptness. Communication. I'm waiting to see how the rugs are that went to 'the factory" for cleaning for a final assessment.
The price you gave me over the phone was $394.oo but after the work was completed the price was $ 697.13. Name removed
Job not finished
The professional way the tech handled the carpet and made it look like new. I would strongly recommend him to anyone.
Effective
Great job, no mess!
Past customer
The technician Jerome was very nice and explained everything he was doing. The carpets look really clean and overall I am very pleased with the service.
Everything thing came out looking new.
fast service
Great service
Showed items with black light
Chemical free, customer service oriented. We have used them several times and the carpets always improve after each application
Great service, technician was great.
Good service, good job!
No chemicals or soaps. Courteous technicians. Affordable. Great job!
No surprise pricing
Sent a poor performing technician to do my carpet cleaning. When I made a complaint for repairs- the same technician showed up again. He defended his work and argued that we should have spent more money on buying a cleaning agent. We’ve already purchased protectant for this very carpet!?!?
He left a mess in my main living room- he made a small spot, a much larger spot and then left. I emailed the office twice about this and no one replied.
Name removed 300 Parakeet Drive in Little Elm, TX, 75068.
Excellent cleaning. From scheduling appointment to cleaning of carpet staff explained everything. Received e-mail and text messages concerning appointment.Even notified by technician even before my schedule time that he as running 20 minutes late.
cleaning.
Zerorez did a great job, the young man that did the work was very thorough and professional.
The professionalism. The technician was well prepared and efficient
Very knowledgeable
I like the specials and the technicians are so nice and professional and helpful.
My service tech, Jadon, was excellent. My only disappointment is being more upfront with the total cost. I bought into the $99 special. My final ticket with your $20 dispisal fee, tax abd gratuity was $135.00. $35% over the posted price. Simply say, “$99.00 plus $19.## disposal fee, tax and optional gratuity”. Honesty gets you return customers.
This is the second time using Zerorez and I was as impressed this time as I was the first. The technician Diamante Langston was wonderful and I highly recommend using them again!
Prompt, with very good communication.
Courteous , on time and professional
David did an excellent job. Very professional.
We are very pleased with the results. The technician, Mario was very pleasant and informative. He answered all of our questions and gave a thorough explanation of the process. We not only will use Zerorez again, but will also request Mario!
Although the total price was considerably more than we planned to spend, the results justified the cost.
No doubt we will call you whenever carpet cleaning it needed.
No chemicals! Safe for pets and children!