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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality service, carpet say cleaner longer
Topnotch. Professional, job well done, courteous, thorough.
Good people, fast and do a great job!
When I called to schedule, the person I spoke with told me that they would move furniture 50 lbs or less. When they came out it was only 1 guy and he said no they don’t move furniture. He said the office people are new and we’re wrong. Would like to have known that as I was at work and my wife had just had neck surgery and was not able to move it.
Fabian did a good job. He was professional, courteous and hard working. Loved his service.
First name removed J
I like the type of treatment and the service in the past; however the technician this time didn't seem to be as attentive the task as others in the past. The attention to the higher traffic areas by the last technician was not the same at previous technicians. My carpet is just 3 years oId a high quality 25 year warranty carpet. I'm already seeing treatable stains returning and its only been 4 days since the treatment cleaning. I intend to continue using ZEROREZ but I am disappointed in the service this time.
The tech was very professional, pleasant, and thorough. The few spots are gone, and the traffic paths are clean, and the carpet looks good.
Your technician was 5 stars. He explained everything and did a thorough job.
We will call again
The technician that came out was AWESOME!!! He was professional, fast, thorough and helpful.
Very happy with all aspects of our experience, the scheduling started out a little rough, but totally worth it in the end!
thank you, we will be using this company in the future, totally recommend!
Good value. Bobby was great, very focused on doing a good job for me.
Great service. Zero residue product. Thorough employees.
We like that there is no sticky residue left in our carpet after being cleaned
The tech was very helpful and a great job cleaning our carpets.
Technician did a thorough job. He was polite and informative.
Booking appointment seemed easy and straightforward. I never heard anything about our appointment outside of a simple confirmation email. Two days prior I called to ensure both services would be completed on the same day as there was only a two hour window. Rep then informed me they couldn't be done same day and that was a "glitch" in the system and someone should have called. After much time and discussion, he was able to schedule the air duct cleaning the day prior. This made for 2 appointments that disturbed our work schedules. The air duct cleaning did not include any camera work or pre-inspection/discussion regarding their pre-cleaning condition. It seemed a very "blow and go" approach. Things were blown all over the floors, including a nail, pieces of ceiling, and grime in general with no discussion or clean up. It almost seems it made air quality worse. Regarding the carpet cleaning, luckily my husband had moved all the furniture and did a throughout vacuuming. It seemed a very basic cleaning - no discussion on dry time or after care. For the price of these services, I would seek elsewhere next time. I definitely was less enthused about ZEROREZ from the time I booked and decided we should use them.
Very professional
Process works well
Great service, fast and knowledgeable!
Prompt and will come back if stain reappear
Mario was our technician and he was very informative as to what he was going to do as well as what we needed to do after he was finished. He was efficient, and did an excellent job.
Service was excellent
Very fast job which we were hoping for and did a great job. He was very helpful in recommending what we would need to get rid of pet stains from our dogs. We will definitely use them again
The young lady's name was Isis - she was friendly, prompt, professional, informative, worked hard and efficiently, and made accommodations to not only assist in the pricing, but also in adding additional services. We actually need some other things cleaned in the future and will be calling again!
N comments.
Name removed
Very professional and helpful service!
I like you send the same serviceman that was here previously when available.
I like the professionalism in your service
The technician was very nice and friendly. The product is great. I like not having soapy residue on my carpets.
Isis was very personable and upfront about pricing. She did an incredible job getting the nasty pet urine smell out of the carpet
Professional service! Friendly tech.