Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83494 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2022 — Rated 10 out of 10 by Elaine Barnertt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, fast and efficient! Great job.

Report a concern   March 1, 2022 — Rated 0 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I've already raised my concerns to management and the company declined to remedy the situation. We will never do business with Zerorez again and instead we will ensure to recommend your competitors who took care of us.

Report a concern   February 28, 2022 — Rated 10 out of 10 by Susan Boyd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, good quality of services. My carpets are cleaned and left in good condition The pet stains are completely gone. I would suggest Zerorez to anyone looking for an excellent carpet cleaning company.

Report a concern   February 28, 2022 — Rated 10 out of 10 by Sharon Pavone Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've already given a referral to my kids and they've had their house done by Zerorez for staging purposes to sell it.

Report a concern   February 28, 2022 — Rated 5 out of 10 by L.C.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was very friendly and just doing his job with the equipment supplied. I have no complaints at all against the technician.

My complaint is that my carpet appeared to be much cleaner while wet. After the carpet dried, I do not see much difference. One of the bedrooms looks as though it was not cleaned. There were still stains on the carpet. I was able to get these stains up with warm water and a cloth, but the Zerorez equipment did not get them up.

I’ve used Zerorez in the past and gave them another shot. However, I think I would go with an alternative carpet cleaning company in the future.

Report a concern   February 28, 2022 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for your customer service followup.

Report a concern   February 28, 2022 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician showed up early, was professional and courteous, and did an amazing job!

Report a concern   February 28, 2022 — Rated 10 out of 10 by Randy Sachs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and effective

Report a concern   February 27, 2022 — Rated 10 out of 10 by Pritrice Page Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how the guys who cleaned my carpet made sure I was totally satisfied with his work and fixed what I didn’t like and made it right!! He’s the best carpet technician I have ever had it needs to be more like him in the world!! He needs a raise

Report a concern   February 27, 2022 — Rated 10 out of 10 by H.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smelly chemicals used which is good

Report a concern   February 27, 2022 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products used were very effective. The guy was totally professional, polite and very helpful.
We are a repeat customer.

Report a concern   February 27, 2022 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite and respectful

Report a concern   February 27, 2022 — Rated 10 out of 10 by Steve / Mary Doane Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have successfully used your services for well over 20 years. We have recommended Zerorez to our friends, family and clients.

Report a concern   February 27, 2022 — Rated 0 out of 10 by D.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid to have the smell taken out in the two areas and nothing was accomplished.

Report a concern   February 27, 2022 — Rated 5 out of 10 by M.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The representative seem to work very hard but I'm concerned that there was dirt left in my carpet. After he left, I walked across my carpet in white socks. The bottom of the socks were stained with brown residue. I can only think that this was dirt. After the socks dried they appeared as though they were tea stained. The rep had to restart his equipment a few times from his truck so possibly it was the equipments fault. Nothing against the rep, he was extremely friendly and strived to please. It was only evident after I walked across the damp/wet carpet.

Report a concern   February 27, 2022 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is seriously the best - best customer service, best technicians, best service, best carpet cleaning!

Report a concern   February 26, 2022 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great and happily did what we requested

Report a concern   February 26, 2022 — Rated 9 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Early to appointment and tech was very nice and explained every step

Report a concern   February 26, 2022 — Rated 10 out of 10 by Paula Jandura Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are very pleased with the job done. The rep explained what needed to be done, and did it diligently. He was very pleasant and efficient. We will use him again.

Report a concern   February 26, 2022 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly service and understood our urgency to get rooms done quickly! We will be a repeat customer for sure!

Report a concern   February 26, 2022 — Rated 0 out of 10 by N.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet not clean and looks Like it faded the color in spots! Didn’t notice fading til it dried! I thought no chemicals where to be used ! I pointed out the stains to the rep but he didn’t seem concerned!! First time having this carpet cleaned since installed ! Very disappointed!

Report a concern   February 26, 2022 — Rated 10 out of 10 by Steve Lasner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service Fabian! Thx again! 😀

Report a concern   February 25, 2022 — Rated 10 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love zerorez! They always have fantastic customer service, their technicians are top notch, kind, and respectful and there really is zero residue left after carpets are cleaned!

Report a concern   February 25, 2022 — Rated 8 out of 10 by P.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Find a way to really tackle deep stain on carpet...

Report a concern   February 25, 2022 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning services through Zerorez are always efficient and well done. I am a return customer and plan to continue to be so. The occasional special like what I received via a flash offer on text message makes it an extra deal! Agents are always pleasant, friendly and get the job done quickly.

Report a concern   February 24, 2022 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly. I trust the company to do a good job.

Report a concern   February 24, 2022 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I especially liked Noe who came the first time but who is no longer with you. He was so courteous sand especially cleaned my kitchen floor to make it look so much better.

Hector came on last week who was also courteous.

I will use your company agsain.

Report a concern   February 24, 2022 — Rated 10 out of 10 by Gerry Vivero Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The indoor air is so much better after the air ducts were cleaned. The technician was very professional and did an excellent job.

Report a concern   February 24, 2022 — Rated 10 out of 10 by H.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy Campbell was very friendly and professional! First he came into the house and inspected the areas to be cleaned. Then he went right to work! The carpets look great. Thank you!

Report a concern   February 24, 2022 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your professional cleaner was great. would like him to be the one to come next time. I forgot his name. Very professional!!!!


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