What our clients think of us!

We feel like our carpet gets very clean without using harsh chemicals. The technicians are knowledgeable and do a thorough job.

Professional and timely.

Although the technician was nice, he wasn’t able to clean our air ducts, and we were still charged $120. He did clean our dryer vent, but it was so frustrating as we have a child recently diagnosed with severe allergies, and we would have preferred to have that money applied to cleaning our air ducts or to his treatments, or even cleaning the carpet.

I realize the paperwork probably stated this exception, but we would have appreciated a verbal heads up.

Thank you for considering our feedback.

Cesar was so informative, communicative, and professional! He was honest about the work he was doing and set expectations from the start to ensure I was happy with the work.

Cleaned one couch and two chairs with lots of dog fur - 10/10 will do it again, exactly the refresh we hoped for.

I was a little disappointed in time commitment. My window was 3:30 - 5:30, and this window of time was not met. However, When the service technician ( I think it was Derrick or Dexter) show up, he was extremely kind and courteous! This carpet has not been cleaned in a year and half. It’s been a day now and the carpet is mostly dry. It looks phenomenal! I’m more than pleased with the work done. Will definitely use the service again and will refer to friends and family! My star rating is 10, no question

Always great! Amazing customer service. Rugs or carpet they do an outstanding job cleaning and getting stains out.

Arrived on time, Worked efficiently Fair price. Minimal upsell

Great service!

Great service this is my second time and you guys are always on time

Fast, friendly and thorough!

I liked the professionalism of Randy and Tay, and Randy’s technical explanation of the product and services! They were super friendly and responsive too. I also liked the price—not too expensive.

This is for the carpet service received and not a reflection of the customer service agent who helped me after.
I’ve used Zerorez in the past and have always been satisfied with both the service itself and the technician- this time was different. The man who did the carpets was on time, but that was as positive as it gets. He didn’t wear to cover his shoes like the technicians before, charged me for rooms I didn’t do even though he said he wouldn’t, missed a huge stain on my carpet and when I pointed it out he said, “I guess I can scrub it harder. But it’s probably pretty deep in the carpet,” so I just said, okay. Tipped him and as soon as he left, I took a microfiber cloth and some oxy clean and it came right out!! So that instantly made me feel like he did a careless job. I went to inspect the work and although it looked clean, there was no clean carpet smell like there has been in the past (smelled like water and carpet). On top of that, he nicked my wall & it chipped the paint off. I called customer service immediately to explain the situation and the lady I spoke with was wonderful and handled the issue as best she could. Not sure I will use you guys in the future after this one.

They were punctual and did a great job.

Everything was professional and done very well !

good

good job

Spender and Tate were very friendly and professional. They were quick and thorough! Would highly recommend.

The technicians were fast and efficient!

Very friendly technician

I like the fact that at the end of the "cleaning process" a tool is used to twist the top of the carpeting which makes it look like new again.

Paul F the technician did a great job, and did not "soak" the carpet. I turned my a/c on and all the ceiling fans, and it was all dry within 5 hours. I did this as it was a day with high humidity.

I have used Zerorez for many years, and have always been very pleased with the results.

Carolann Orlando

Exellent, clean efficient service.

Everything was great

Quick to get on your schedule and the technician did a great job on my carpets. Thank you!

Great service professional job

Once again Zerorez has done an amazing job cleaning our carpets. Terrell was detailed, thorough, removed pet stains and brought new life to our old carpet!! Thank you!

Great people. Gets the dog urine out very well. It's not cheap if you have several bad urine spots, but it does work very well.

The agent was quick and seemed to be thorough.
My only complaint was that I had requested an early appointment, but ended up with a 4pm to 6pm appointment and did not know about the time until shortly prior to the appointment.

Our final cost was way more than an estimate we received. Would’ve been nice if the estimate was more accurate/close.

Cleaned pretty well but there as a few spots that I have had to take care of myself.

Very professional, on time and good results