Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83492 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 21, 2022 — Rated 10 out of 10 by Adriene Herring Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jessie went above and beyond! He was amazing!

Report a concern   May 20, 2022 — Rated 10 out of 10 by Harvey Weiner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, competent representative. Patiently explained entire procedure & did a fine job. Carpets look and feel new.

Report a concern   May 20, 2022 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service reps are very careful and polite, and I really like how clean you get my carpets and how fast they dry.

Report a concern   May 20, 2022 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, friendly technician. Educated me on the difference between Zerorez and other carpet cleaners (did this by my request).

Report a concern   May 20, 2022 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked our tech, Mario! He was exceptional in his communication and the work he performed!

Report a concern   May 20, 2022 — Rated 10 out of 10 by Terrie LaMarche Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was an excellent representative of your company. He was professional, polite, and answered all of my questions. I am confident in his ability and would highly recommend him and your company. We will definitely use Zeroez again!

Report a concern   May 20, 2022 — Rated 10 out of 10 by Kristen Todd Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, great results, and excellent technicians! Evan did great and was so knowledgeable and friendly. I would definitely ask for him next time!

Report a concern   May 20, 2022 — Rated 10 out of 10 by G.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

thanks so much for always being available!

Report a concern   May 20, 2022 — Rated 10 out of 10 by Kelly Skinner Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician, very professional, and did a great job!

Report a concern   May 20, 2022 — Rated 10 out of 10 by L.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My floors are clean, and the staff was professional and friendly.

Report a concern   May 20, 2022 — Rated 10 out of 10 by Donna Castro Zerorez Dallas/Ft. Worth
What do you like about our products and services?

SERVICE WAS GREAT!

Report a concern   May 20, 2022 — Rated 0 out of 10 by R.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The small pet spots that we paid 750.00 to fix are now large pet spots and our brand new carpet is now ruined. I could have done a better job letting my 4 year old fix it. It looks like he used way to much liquid which allowed the stain to spread instead of pulling it up.
This is not the end of this issue

Report a concern   May 20, 2022 — Rated 10 out of 10 by Delight Felps Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have referred 2 people and given your number Syndi Reding Joan ables

Report a concern   May 20, 2022 — Rated 5 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You did all the upstairs and staircase so I didn't go and look at it until it was dry. You said all the spots came up - I found 1 very noticeable stain and 1 or 2 others that also didn't come up. I took your word that it was clean and unfortunately I was misled. I should have known better than to trust without verifying but I wanted to make sure I didn't mess up the cleaning by walking on carpet that wasn't dry yet. I was told that everything came up and the carpet looked brand new. Overall the job was good, but the main reason I hired you was to remove or at least lighten up those spots. I understand spots don't always come up - but please don't mislead your customer by saying they all came out -- such a disappointment.

Report a concern   May 20, 2022 — Rated 1 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Charge too much for an inspection. Inspection should be free

Report a concern   May 20, 2022 — Rated 10 out of 10 by Mandy Cherry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians both on the phone and who performed our service was very knowledgeable, polite and thorough. We received many calls to remind us of the service appointment and the technician arrived within 10 mins of the window quoted. We would definitely recommend for air duct cleaning, and will have our air ducts cleaned by them in the future.

Report a concern   May 19, 2022 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is excellent, very professional and efficient. This is my third time to use them and I would highly recommend them.

Report a concern   May 19, 2022 — Rated 10 out of 10 by Kathy Ewing Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Method of cleaning my carpets is wonderfull
My carpet is about 8 years old. Now it looks like New! I will suggest to friends & family to have Zerorez clean their carpet!!!!

Report a concern   May 19, 2022 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that did our cleaning did an AMAZING job!!!

I do want to speak to someone about the man that was in my house.
Phone number removed

Report a concern   May 19, 2022 — Rated 10 out of 10 by Sandra Winkle Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals or odor

Report a concern   May 19, 2022 — Rated 10 out of 10 by H.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great and my carpets are clean

Report a concern   May 19, 2022 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The concept behind their cleaning is awesome and so is Randy! Thank you!

Report a concern   May 19, 2022 — Rated 10 out of 10 by Sherri Dunson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly, took care to do a good job. Very pleased.

Report a concern   May 19, 2022 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgable and courteous technician. Jacob was great.

Report a concern   May 19, 2022 — Rated 10 out of 10 by P.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgable and courteous technician. Jacob was great.

Report a concern   May 19, 2022 — Rated 7 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

lower price for rug cleaning

Report a concern   May 19, 2022 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Flexible scheduling, respectful technician, prompt service, good price, excellent work.

Report a concern   May 19, 2022 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did excellent job , very impressive

Report a concern   May 18, 2022 — Rated 10 out of 10 by Vaughn Jacobs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was wonderful, polite, and professional. He was very informative and through in his duties and interactions.

Report a concern   May 18, 2022 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, good technician, reasonably priced. Carpets look good.


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