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based on 83492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good customer service and technicians arrived ahead of schedule and did a good job.
Great customer service and the carpets look fabulous!
On time, no mess. Cleaning took care of traffic areas better than I expected.
The technician was great and he did a great job!!
The two guys were very professional, carpets and furniture look great.
Your workers were great but your prices, particularly for pet stains, smells/smells in carpets is outrageous!
Did an excellent job cleaning my carpet. Technicians were very polite and professional.
I like the cleaning process, works well. Technician was on time and worked quickly.
Great customer service and the technicians are always on time and polite.
Technician was very professional and did a great job.👍👍👍
Excellent service and prompt scheduling. Charles did a fantastic job!
The technician I had was Keith. He was very polite. He explained everything he was going to do and showed it to me when complete so I could give a thumbs up. One rug had a tough stain and he went back and got that spot out beautifully. He was prompt and efficient while here. I really was happy with the service.
I recently got my air ducts cleaned out along with my carpets cleaned. Javier was my carpet technician and Joseph was my air duct technician. Both were very friendly and professional. They did a great job and answered my questions when I had them.
Your man was I formative and very helpful fixing a mess the previous carpet cleaner left! Not your company.
ALBERTO GAMERO explained how he would work to remove the black marks, and he DID!
I also appreciate that there are no harsh chemicals. My house did not smell 'chemically' after the cleaning.
Thank you
I have used Zerorez multiple times. They have never disappointed me. My rugs are rejuvenated after each service. Their technicians are professional and friendly.
Clean and easy!
Looks much better. I had hoped it would look like it did when it was brand new, but maybe the fibers got frayed or tangled beyond going back to its silky luster. The stair carpet is fantastic! Just as good as when it was new
Carpet was not cleaned well. Some spots still remained even though I have stain proof carpet. When I asked the tech to go over again the spots came out. It seems going over one time does not clean adequately. The pet service odor cleaning removal did not work at all. Carpet still smelled of urine and was a waste of money. I even tipped the tech $30 cash to do it again but it stilled smells. This is the 3rd time I have used zero rez and was disappointed. I would like a refund at the bare minimum for the pet service charges and 3 rooms that were not cleaned well. I did a better job with my urine stain remover and carpet shampooer. So I know that this was not an unfixable problem.
Punctual, quick and easy service and payment process, very courteous and respectful technician. Tech also troubleshooting of equipment and diligence to get the job finished was great.
Your crew was on time, courteous and efficient. When they were done the carpet looked great. I couldn't ask for more.
Zerorez did a good job for us and was professional. I gave. Ab 8 rating which is very good. 9 and 10 are reserved for those select few businesses that truly go above and beyond.
Carpets look
Amazing
The guys arrived when I was told they would be here. After getting here before starting I was asked if there was anything they needed to know. I appreciated them asking.
Extremely courteous and excellent customer service.
Great customer service! And my carpets were cleaned to perfection.
I’m not disappointed but didn’t feel like the product was worth the value. The technician was amazing. He was kind and super helpful. However we paid a lot extra for the deep cleaning on some rooms due to prior owners having pets and the carpet having urine stains/smell and there are still very visible traffic stains on our carpet and there is still a smell in the guest bedroom and we paid $1500 to have our carpets cleaned. Just disappointed they don’t look much cleaner than before.
I loved being able to take advantage of national pet month! My carpets are very plush today and I feel so much better about the allergens in our home.
Thank you, great job- we will use you again!
Kimberly Christian
As much as the technician was nice and tried to make it right I would not recommend this carpet cleaner. We paid $300 for them to remove 2 small stains. Those stains did not come up so they said they would come back out free of charge. They came and then tried to charge me another $83 to get the stains out?!? I mean I was like what did the $300 pay for? The technician understood my frustration because I called the office to find out why it was more and was on hold for 10 minutes and then it just directed me to a voicemail. So if you can’t get customer service what is the point? Will NEVER use again.
Alberto was fantastic! He was punctual and did a very thorough job of cleaning. He removed wax that had dropped on the carpet from a candle and some unknown substance stuck to the carpet. Carpets look great!
The technician was very knowledgeable and efficient. My carpet looked so nice after the cleaning.