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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and representatives completing the work.
The men who cleaned my carpet this time did not wear booties over their street shoes, as previous workers. They also moved NOTHING. He cleaned around a small (2X4) scatter rug, until I moved it and asked him to clean underneath. He did not even move an ottoman on wheels...just cleaned around it! Traffic areas were cleaned satisfactorily, but not to the edges/walls. Bar stools were not moved...carpet underneath ignored.
It's just not the quality of work that I've come to expect from ZeroRez.
Buck was on time and very professional. Did a great job and was great with out staff. See ya in 6 months.
I appreciate the courteous and professional service that I received. Most of all it was taking the time to answer all my questions. Great job see you next year.
The technician was awesome and very informative. He did an amazing job and we are very happy with the results!
clean and fast carpet cleaning
Your team always does a great job and are very cautious with walls and furniture around the house as they are cleaning.
Our technician, John, was great. He was very professional & thorough. We were pleased with our carpet & chair. I would highly recommend Zerorez!
A very professional, punctual, meticulous outfit, convenient easy scheduling. Our serviceman Buddy, was great!
First, Buddy was very polite and professional. He did a great job throughout the majority of the rooms he cleaned. There were issues with the service, though:
1. Several dark spots remain in the master bedroom, office and gameroom
2. I had moved my couch and chair to the middle of the living room so areas where they are normally placed could be cleaned, and they could then be moved back and the center of the room could be cleaned - he cleaned only the carpet that was currently exposed, and he did not move the couch and chair back or ask whether they should be moved back; I'm having to wait 5 days to get someone back to clean the middle of the living room where the couch and chair had been temporarily moved (poor customer service response to the issue)
3. A plant in my foyer that I received over 10 years ago was broken during the cleaning - it's still living, it's main trunk has been bent over (VERY DISAPPOINTING)
4. COST - although my family room is large, i'm certain that the area of carpet that is exposed is no more than 230 square feet, and no company (even yours) has previously counted it as 2 rooms (the large sectional cannot be moved); It was counted as 2 this time
5. COST - I may use your service again, but I will only purchase your specials; It makes no sense to pay you to do additional rooms when I could easily call another cleaning service to do rooms at their special prices. You need to make your specials available for purchase more than once per visit (e.g., 3 @ $99 + 3 @ $99).
John did an excellent and through job. Hope to get him every time
Always been pleased with your work
Liked the technician. He did a nice job.
I like that you are honest about what the customer needs done.
The young lady that cleaned our carpets was efficient and very friendly!
The gentleman that cleaned my carpet was very professional and so pleasant! You better not let go of him! He should be the face of your organization!
Company kept changing times and I had to keep adjusting moving help. They dont record your answers to their questions and harrass you by calling you again and again for the same thing. Also they charge a bunch of extra fees in addition to their low advertized price, so you will NOT pay what they advertise you will.
He came in did his job and left
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Service, great products
My carpets look new. Your technician was amazing . Alberto was so kind and showed me how your product works . Excellent experience!
The tech was friendly and efficient. I've used your service several times.
The technician (Alberto) who came to our house was timely, friendly, knowledgeable, and thorough. He did a great job in a reasonable amount of time. We are very happy with his work! I will recommend him and ZeroRez to my friends. Thank you.
Service was great
Good job...all areas look clean.
Carpets are clean! Stains removed.
You do a great job cleaning our carpet.
Carpet cleaning with protector.
Timely service, very friendly tech, and excellent results on our upholstry.
Cleans our carpet and knowledgeable