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based on 83481 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was a little disappointed in time commitment. My window was 3:30 - 5:30, and this window of time was not met. However, When the service technician ( I think it was Derrick or Dexter) show up, he was extremely kind and courteous! This carpet has not been cleaned in a year and half. It’s been a day now and the carpet is mostly dry. It looks phenomenal! I’m more than pleased with the work done. Will definitely use the service again and will refer to friends and family! My star rating is 10, no question
Always great! Amazing customer service. Rugs or carpet they do an outstanding job cleaning and getting stains out.
Arrived on time, Worked efficiently Fair price. Minimal upsell
Great service!
Great service this is my second time and you guys are always on time
Fast, friendly and thorough!
I liked the professionalism of Randy and Tay, and Randy’s technical explanation of the product and services! They were super friendly and responsive too. I also liked the price—not too expensive.
This is for the carpet service received and not a reflection of the customer service agent who helped me after.
I’ve used Zerorez in the past and have always been satisfied with both the service itself and the technician- this time was different. The man who did the carpets was on time, but that was as positive as it gets. He didn’t wear to cover his shoes like the technicians before, charged me for rooms I didn’t do even though he said he wouldn’t, missed a huge stain on my carpet and when I pointed it out he said, “I guess I can scrub it harder. But it’s probably pretty deep in the carpet,” so I just said, okay. Tipped him and as soon as he left, I took a microfiber cloth and some oxy clean and it came right out!! So that instantly made me feel like he did a careless job. I went to inspect the work and although it looked clean, there was no clean carpet smell like there has been in the past (smelled like water and carpet). On top of that, he nicked my wall & it chipped the paint off. I called customer service immediately to explain the situation and the lady I spoke with was wonderful and handled the issue as best she could. Not sure I will use you guys in the future after this one.
They were punctual and did a great job.
Everything was professional and done very well !
good
good job
Spender and Tate were very friendly and professional. They were quick and thorough! Would highly recommend.
The technicians were fast and efficient!
Very friendly technician
I like the fact that at the end of the "cleaning process" a tool is used to twist the top of the carpeting which makes it look like new again.
Paul F the technician did a great job, and did not "soak" the carpet. I turned my a/c on and all the ceiling fans, and it was all dry within 5 hours. I did this as it was a day with high humidity.
I have used Zerorez for many years, and have always been very pleased with the results.
Carolann Orlando
Exellent, clean efficient service.
Everything was great
Quick to get on your schedule and the technician did a great job on my carpets. Thank you!
Great service professional job
Once again Zerorez has done an amazing job cleaning our carpets. Terrell was detailed, thorough, removed pet stains and brought new life to our old carpet!! Thank you!
Great people. Gets the dog urine out very well. It's not cheap if you have several bad urine spots, but it does work very well.
The agent was quick and seemed to be thorough.
My only complaint was that I had requested an early appointment, but ended up with a 4pm to 6pm appointment and did not know about the time until shortly prior to the appointment.
Our final cost was way more than an estimate we received. Would’ve been nice if the estimate was more accurate/close.
Cleaned pretty well but there as a few spots that I have had to take care of myself.
Very professional, on time and good results
We recently had cleaning at two properties, 812 and 816 Laurence Dr, Heath, TX 75032.
816 Laurence was done on 5/25. I spoke to the gentleman on the phone before he started the work and he said that there is some kind of old looking food stain in the living room that he would take care of while he was there. After inspecting this property that stain was not removed and the carpets smelled like dog urine to the point where we don’t even know if the work was done. We are replacing these carpets because of how bad they smell.
812 Laurence was serviced on 6/4. The stains are still there, there is something gross that’s coming to the surface and the smell is terrible.
We would like a full refund.
The bio treatment for pot stains
I liked how the technician took his time to make sure the job was thorough. My whole house smells new!
Cesar was so informative, communicative, and professional! He was honest about the work he was doing and set expectations from the start to ensure I was happy with the work.
Cleaned one couch and two chairs with lots of dog fur - 10/10 will do it again, exactly the refresh we hoped for.