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based on 83473 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was great, the administration of appointment was not so good.
I scheduled an appointment for air duct cleaning, carpet cleaning, and tile cleaning/grout sealant via the website on 8/8/2022. The appointment I selected was 8/17/2022 at 10:00 AM, which fit in to my busy schedule. I was contacted 8/16/2022 at 3:15 PM, less than 24 hours before my scheduled appointment, to inform me that I would need to schedule two separate appointments because carpet cleaning and air duct cleaning cannot be done at the same time. For some reason, my initial scheduled appointment window was not an option. Since we are moving into a new house this weekend (8/18/2022), both cleanings needed to be done prior to then. Luckily I was able to find two appointment windows on the 17th and 18th that my mother-in-law was able to be present for since I could not make it to an appointment outside my originally scheduled window. The air duct cleaning on the 17th went great, however, the cleaning on the 18th did not. The technician informed us that to spot clean the grout was an additional $310 charge, for only a few small spots. Since the tile is brand new, it did not need to be cleaned throughout. We declined the high charge for that work. The appointment details apparently were not clear for what we needed. We paid for the grout sealant and carpet cleaning as agreed upon.
The only reason I am giving a 2 instead of a 0 is because the cleaning looks great. The customer service experience was a 0. I don't mind that the two different cleanings cannot be done in the same appointment window, but if that is the case don't allow someone to book it that way. Or at least give them more than 24 hours notice. We were lucky to be able to make this work, otherwise we would have cancelled everything and gone a different direction since we have to move in this weekend.
Professionalism. Bottom line.
Great Job! Carpets look great! My service tech was very good…on time, friendly, very professional!
Excellent service
The service and products are the best.
Very friendly and knowledgable service
It’s a water based process with little to no odor. The results are amazing.
ZeroRez left my carpets clean and fresh. I liked that they use pressure steam. No crunchy carpet. Professional service personnel made the whole experience even better.
I will definitely recommend to friends.
Bobby did an excellent job! I am always happy with your services! My old carpet looks new!
Thank you!!
Very Professional and Informative. Always do a good job on my carpets.
The guys were great!
Carpets look great, feel great and smell great! This was the finishing touch on getting our house prepped to list for sale and Zerorez did a great job!
On time, friendly and did a great job. Carpets look fantastic!
Excellent service. Buddy was on time and worked thoroughly and quickly. The results are amazing.
Test cleaned a section of master bedroom (black along baseboards), came out clean. The level of cleaning on rest of carpet nowhere as clean.
Trevor was great, checking out the carpet thoroughly and offering effective additional treatments for stains and pet deposits. Appreciated being shown the treatment attempts from the prior owner. Recommend this service for anyone who has bought a home - plus ZeroRes also has options for cleaning and sealing solid flooring. Thank you.
very happy with the service. Feel like my carpets are finally clean
Fast service. The guy did a great job. I didn’t think we would be able to salvage the floor but the guy worked a miracle.
Quick response and scheduling...professional nice tech. Did the job well and fast.
The technician was knowledgeable, quick, and was even early to the appointment. Did a great job on our move-out carpet cleaning!
1
I like how they always call and let you know they are on their way and are on time. Very courteous and makes you feel your time is important too. They do a great job in a timely manner.
Quick response time, professional, courteous, reasonably priced. Have used this company many times and always get an excellent result. Will continue to use and recommend Zerorez.
Our carpets were cleaned well. However, the exhaust from the truck's generator was close to a lantana bush adjacent to the driveway and it burned about half the bush. We did not notice this until after Javier had left. I tried calling to report this but, after being on hold for 15 minutes, I sent an email. Still no response to that message.
Prompt, courteous, professional, friendly, helpful.
Mario was very courteous and performed excellent carpet cleaning with pretreatment as necessary.
First name removed and Clarence Last name removed
They you are very professional fast and my carpets are still clean even after two weeks.
$99 special turned into $1000 because of a couple spots. I thought if you didn't get up the issue you'd come out for free to fix. Nope.
Too expensive for a 10 min inspection and to conclude that cleaning cannot be done!