Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83840 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 29, 2022 — Rated 7 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

The service I received was excellent. Your costs are high and for that reason I’d not recommend to everyone. Perhaps a select few of my friends.

Report a concern   September 28, 2022 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech that came out was so nice and personable and came up with a plan for my carpet that I was able to afford. He did such a thorough job and I was very happy!

Report a concern   September 28, 2022 — Rated 5 out of 10 by P.N. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had Zerorez do the air duct cleaning at my house. As promised during the appointment scheduling and also as mentioned in Zerorez website, I was expecting the service to include before and after photos to verify it is ZEROREZ® clean. But I didn't get such before and after photos.

I sent an email to Email address removed on Sep 21st asking for before and after photos. But I couldn't get any response.

So I don't know how it looked before and how it looked after Zerorez AirDuct cleaning (and don't even know how much Zerorez cleaned).

I have had Zerorez do carpet cleanings and grout cleanings at my home before. And I used to give a score of 10. This is the first time I am giving Zerorez a score of 5.

Report a concern   September 28, 2022 — Rated 10 out of 10 by N.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived on time and they went about their business in a very professional manner

Report a concern   September 28, 2022 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that you don't use chemicals

Report a concern   September 28, 2022 — Rated 10 out of 10 by Laura Montemayor Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians are great!

Report a concern   September 28, 2022 — Rated 10 out of 10 by Marcia Harbour Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Respectful technicians and excellent job

Report a concern   September 27, 2022 — Rated 10 out of 10 by David Yoes Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tile and grout never looked better! The technician who came out was knowledgeable and was very professional.

Report a concern   September 27, 2022 — Rated 10 out of 10 by V.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Communication was good about arrival. Courteous technician

Report a concern   September 27, 2022 — Rated 10 out of 10 by Shellabi Koffi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How was very clean and even some old carpet spots came out. The free grout cleaning was a nice bonus. My kitchen is spotless. Thank you

Report a concern   September 27, 2022 — Rated 10 out of 10 by K.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the process. My carpet always looks like new. My tech this time was Derrick. He was wonderful. Efficient, careful , and detail oriented should
be his motto. Very personable and professional; a credit to your company.
Thank you for hiring good people.

Report a concern   September 27, 2022 — Rated 0 out of 10 by E.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was super nice & polite. It's either the product or the equipment that ledt our tile floor grimey, chalky and visually unclean. Your 2nd technician cleaned it well but we lived with the icky floors for 5 days. We also originally had our living room rug cleaned. Waitedto put it back after the 2nd re-do cleaning and noticed it smells like amonia now. Even though he treated it before cleaning.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Susan Hasko Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciated the response when I asked the gentleman doing the cleaning, he was polite, took time to explain what & why he was doing. He explained everything he would be doing. He arrived on time and got right to work.

I will have your company again and again as I am very pleased with how the carpeting looks. Very clean, nicely done, good service.

Thank you verry much.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Catherine Wilkerson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, excellent work. Ricardo was a great customer service person.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Marsha Aaron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was very professional and explained what he would do. He did the cleaning very quickly

Report a concern   September 27, 2022 — Rated 10 out of 10 by Mike Wajda Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul was very professional, courteous and efficient.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Michelle Nixon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Curious worker and he cleaned a spot good.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Shelley Lackie Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and my fillthy carpets look great

Report a concern   September 27, 2022 — Rated 10 out of 10 by Kara Hickox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pet friendly no harsh chemicals

Report a concern   September 27, 2022 — Rated 10 out of 10 by Y.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service

Report a concern   September 27, 2022 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality and the service

Report a concern   September 27, 2022 — Rated 10 out of 10 by S.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was great. He explained all services and the job was good

Report a concern   September 27, 2022 — Rated 10 out of 10 by Susan May Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You have clean carpets with no soap residue. Staff is always informative and pleasant.

Report a concern   September 27, 2022 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamond was on time, kind, and hardworking. He did an amazing job on our carpets. We use Zerorez every year. They do not disappoint!

Report a concern   September 27, 2022 — Rated 10 out of 10 by Fran Dameron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario C was my technician and he was fantastic. He was polite, professional and explained the procedures. On top of that he was on time. You are lucky to have Mario as an ambassador for Zerorez as he is an asset to the company.

Thank you Mario!

Report a concern   September 26, 2022 — Rated 7 out of 10 by M.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Charge less for cleaning tile. Compared to the carpet cleaning, it seemed to be the same amount of work but 2-3 times the cost.

Report a concern   September 25, 2022 — Rated 10 out of 10 by W.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service

Report a concern   September 24, 2022 — Rated 10 out of 10 by Paula Lynch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The experience was amazing, my technician was very knowledgeable and helpful. Thanks Zerorez !

Report a concern   September 23, 2022 — Rated 9 out of 10 by Nancy Ruthenbeck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional operation, carpet looks great afterwards, seevice technican was professional and thoughtful

Report a concern   September 22, 2022 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

JESSIE WAS MY TECHNICIAN AND HE WAS INCREDIBILE!! MY CARPETS HAVE NEVER LOOKED BETTER! HOPE TO BE ABLE TO REQUEST HIM FOR ALL MY CLEANINGS IN THE FUTURE!!


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