What our clients think of us!

I really like the way the carpets are practically dried even before the technician leaves the house. This is my second time using them and the carpets always look great! I will be using these guys again.

Fast drying time and courteous techs.

I have used several different carpet cleaning services. My carpet looks better after using Zerorez than any other.

Everything was great. The pet urine stains came out and the smell is gone. Paul was awesome! Thanks!

No chemical smell. Very polite and solicitous representatives. Excellent results.

You did everything that you said you would do and your service rep. was outstanding and had excellent customer service skills. He took his time with us to explain the process.

Good service, pleasant people, no hard sales pitch

Soaked my wood floors and left hose scratches on most of my entry ways ! Seemed like a kid that did not care. Told him I would not write a favorable review and I won't. I mopped his mess and repainted my corners. My home is only 2 years old and was looking to to business with you... Not anymore.

I was quoted approximately $225-250 online. When the technician arrived, he quoted me $640 for a carpet that was in pretty good shape. His comments were if we went with the regular treatment of the rugs then my rugs would smell. Given the final quote, I had no option but to tell him that I was no longer interested. I contacted the office manager and got no real response from him either. I am not impressed.

Service was good but rates are high...and then you add on the extras..special treatments, etc.....should be inclusive in pricing...I'm paying to have the carpet cleaned....why extra charges to have carpet cleaned???

The service is the best. It's amazing how quickly the product dries, leaving the carpet looking as if it's brand new.

That my carpets were cleaned and chemically free!

Your technician was excellent; did a great job on a difficult carpet. I hope we don't see stains come back but right now, it looks great.

I like that your product is safe to use in my home (young child and a dog), and leaves the carpets looking and feeling cleaner than other carpet cleaning companies I've used in the past. I have noticed a slight slip in the degree of attention to detail in the past couple of years, though - on this last visit I had to ask specifically to have my light furniture in my living room moved to clean under it (coffee table, etc.), and had to also specifically ask for blocks to put these items on. In the past, that was automatic.

The success of getting very stubborn stains removed and the diligence of Joe for doing a great job.

Front office staff needs to be more courteous and truthful about pricing. They told me there would be an additional charge of $25 Per room
For pet stains. The tech charged $90/ room. I wanted to kick him out of my house! But I had already removed furnitureand taken the day off from work. It looks good but I hate the dishonesty in pricing
If you want me to recommend you to others this must be addressed

On time, reasonable price. Professional technicians

I was charged extra for urine and the smell is as bad as ever

Great service!

Got a carpet clean with coffee and red wine stains. Pretty amazing.

they do a real good job

You are organized, professional, and explain your services to my satisfaction.

Our technician was awesome very thorough!

Excellent result and personnel.

Our service technician was very nice and not pushy. He allowed us to make the call about stains without hounding us.

First of all, I just want you to know that I NEVER take the time to post positive comments even if I've received excellent service. That being said, I HAD to comment on Zerorez and especially the technician, Seth.
I live in a rental house in which the previous family had a pet. The front room always smelled musty when the weather started to get warm. Zerorez was recommended to us by our friends, so we thought we would give them a try. When Seth came into our home, I knew this service was going to be different. He was very personable, but most importantly he was knowledgeable. When he started cleaning the carpets I saw an immediate difference. The carpet seemed to come to life, and the stains were disappearing. A week has passed and the carpet looks amazing. Zerorez is by far the best carpet cleaning company I've ever used. And I know the industry well, since I used to work for one. Just from watching Seth clean, I felt like the carpets were really being cleaned. Not like the other companies where the dirt is just pushed down. Zerorez's technology and system suck the dirt OUT of the carpet!
I can't say enough about Seth. He took the time to look over the job and let me know what he thought before he started cleaning. He was doing such an excellent job that when our neighbor stopped by while he was cleaning she was even amazed. I just wanted to thank Seth and let Zerorez know that they are, hands down, the best carpet cleaning company I've ever used. I will never go anywhere else...and I will always ask for Seth as long as he is a technician. Which probably won't be for very long since I'm sure he will go on to accomplish great things.
Thanks Zerorez and thanks Seth!

First name removed

I like the fact that you do not use chemicals. I have used Zerorez about 3 times now and each time I am amazed at how good our carpets look. Edgar, our technician, was so nice and friendly. He was able to remove oil from the carpet left from my vacuum cleaner. The spots were so unsightly and now the carpet looks new again. Great job!! I have already told my friends that I wouldn't use any other company but Zerorez.

Everytime I think that I spent $1200 to get my carpet cleaned I literally get sick to my stomach. Although I have dogs and many urine and vomit stains that have been in my carpet over the years and much of my treatment cost was for that I am not disappointed for the outcome of that treatment. My house does smell fresher and the urine and vomit stains are not the ones that have come back. The traffic areas and some other spots have come back that came back the previous time you also cleaned two rooms and a hallway for over $500. It has only been two months and my carpet looks horrible. I was told by Terrell that I only needed my carpet cleaned once a year by you all. I have had it cleaned twice since last May and my husband and I are very disappointed. Both your reps were professional and friendly. Both were also good salespeople. Only my main concern - traffic areas and old spots (not necessarily dog spots) came back within a couple of weeks and continue to get worse. The first time I left two messages with your customer service department and never got a call back. I mentioned this to Terrell and he promised me he would follow up with my concerns. I did not want to use you again because I was disappointed in no follow up on your part the first time but my husband was happy with the job you did at our pharmacy and we decided to give you a second chance. I can't believe I paid what I did and got the job I did. I kept asking Terrell for a bigger break but he wouldn't budge. He did say he was going to send us a complimentary spot remover kit - never got that or a follow-up call either. I am so sorry I wrote such a complimentary entry in his journal he keeps - I take it all back except that your people are friendly and professional. The jobm just stinks! A call from the owners would be appreciated (I understand they are your customer service department) and my stain remover kit might help get rid of some of the stains that have already come back. At least this time you did ask for feedbackl. I hear your advertisements all the time on Christian radio - I so much want to call them and say it isn't so. You have a very disappointed customer on your hands!

The carpet looks great and the technician (Tyree) was extremely professional; I will request him again!

Both the products and services were exactly as promised. Was shown how to clean up a spill on the carpet and it works great.