What our clients think of us!

Very good service. On time. Courteous. Carpets look great.

First, the tech arrived on time, next his concern aboout what we wanted, he walked through the house and then quoted what our final price would be (and kept it).
When we have Zerorez to do our carpet cleaning again, we will ask for Rick Rankin, he did an OUTSTANDING JOB!

This is the first carpet cleaning service that I actually felt like the carpets were clean. I clean my carpets once a year, so I've been through several services. The cleaning technician was very knowledgable and detailed. Thank you very much! I will be using this company from now on.

No odor--most of the time, carpets get clean

Get my carpet very clean, professional but nice service people, there on time.

Tyree, the technician did a great job of explaining the process to me and my dingy carpet looks brand new again. No odor; no mess. It was fast and very efficient. EMW

the cleanliness and fast drying time.

Our Technician Mike Laga was VERY PROFESSIONAL, VERY knowledgeable, cared for our household furniture, and did an EXCELLENT, EXCELLENT job cleaning our ENTIRE home. He told me about all Zerorez services, and allowed me to make my own choice as far as service. He was NEVER pushy (like other Carpet cleaning Companies are). He made the job look effortless, and he made our Carpet SPARKLE!! We are dropping Dalworth Carpet Cleaning!! Please let him (Mike) know that he is an asset to Zerorez, and you all are VERY lucky to have him!!

I had set my appt. at a time when I could be there. ZR had to cancel because they were on another job that would take too long & rescheduled for next morning. I have an area in my room where there was pet urine, I was well aware that it would be a challenge but due to radio commercials, was hoping ZR could eliminate problem. I had an estimate to have entire room recarpeted that would have cost approx. $500. Only had the one area cleaned by your company and cost me nearly $300. The area is much better (especially odor) but it is still very much stained & not nearly what I expected. I wish I would have had the entire room's carpet replaced for only $200 more.

My guess is that management has changed. Last two times I had Zerorez, there were two gentlemen, very accomodating and obviously oriented to customer service. They worked on spots, used huge fans to help dry carpets, protected carpet with syrofoam or plastic under furniture legs, and asked for feedback to be written in a spiral notebook. This time none of that was done -- and the guy was finished and gone in less than an hour! It wasn't a bad job, just totally ordinary steam-clean and no inclination toward customer service. It's not "fixable" for me. I don't want to go thru the whole process again. I just see no reason to be a repeat customer.

Clean without the smell of chemicals- visible difference immediately, and minimal dry time. Friendly, professional - from booking appointment to receiving serves on site.

My carpet looks new again! I also liked the fact that it dried really fast.

My carpets look like new! The technician, Paul, was very thorough and did a terrific job.

With other services, we never had our carpet smell brand new again! Zerorez gave us the brand new smell back!!! Thank you Zerorez!!!

I feel the price charged was too high for the size of home that I live in. But, want to say that the person who did the carpet cleaning did a good job.

That was the first time I clean my carpet and I'm not sure if it allways stays wet when they finish the work. I turn on my fans to dry the carpet and it took a while. I don't know if that will affect my allergies.

I am an have been very satisfied. There were some (3 or 4) localized areas (2-3 feet in diameter) that did not dry as fast as the rest of the carpet. The carpet around them dried uniformly. I think these areas had more moisture.

I knew there would be an extra fee for pet stain removal but was quite surprised at how high it was. Also I was given at time between 2-5 and got a phone call around 4:55 which seemed on the very outside end of the time frame.

Nice technican, timely service, and quality work.

None of the furniture was moved and a big spot in a bedroom wasn't touched because a chair was near it. That bedroom needs recleaning.

Zerorez Rep did an excellent and thorough job. Would recommend Zerorez to anyone i know. Thanks again!!!

my most soiled areas were pointed out to the technician to which he responded that they should come up - but there was no special attention paid to them and they did not come clean

do you offer any type of pre treatment for stains?

Prompt, courteous service. Great technican (D.C.) who worked quickly and professionally to clean our carpets. We were very impressed with how clean our carpets looked.

The carpets looked great, the tech was propfesssional but as I spoke with the one of the owners and employees about my issue I was dissappointed in the attitude of some. I called to inform the company I chose ZeroRez because it was a green company and did not anticipate the outcome of the chemicals they use. As a person with COPD I has immense issues breathing after the cleaning which lasted for 2.5 days. I called the company and they said open your doors and windows or leave the house. I asked for the name of the chemical so I could tell my doctor if needed and got we don't use them, wrong. On Monday I called and spoke with one of the owners I believe Robert is his name and at first I thought he was genuine when I suggested they let people know if they had breathing problems in advance of this issue so they could plan ahead. Not long into our conversation we "supposedly" started having phone issues and it ended up with him sorry for the experience while laughing, which really irritated me. One of the employees I believe Scott called me later in the day Monday to see if I was ok as he said he had a family member with COPD so he understood. The tech knew I had issues as I not only told him but had oxygen on while he was there. I don't know if it was the carpet cleaning chemicals( which I investigated) or the up sell for dog treatment that is the issue but not one mention there could be a reaction for those with respiratory issues.... either way I doubt I will be using the company in the future because of the attitude of some.

Mike did a fantastic job; my carpet looks brand new, and it is at least 9 years old!! I would definitely use Zerorez in the future - and would recommend your company with no reservations!! Thanks..........

The carpet was beautiful after the cleaning and the service was very helpful, informative, friendly and most professional.

Our carpet is pretty old, so I know the technician couldn't work miracles. However, I feel like he could've set some expectations for us that he wouldn't be able to get it as clean as we might have liked.

Mike was not just on time but early for our appointment. He was friendly and excellent at getting our carpet very clean. Super job! We will be sure to call again!

My mothers carpet was purchased about 35 years ago. They don't make carpe like this one anymore. Sears at the time had a special. The grand kids,(now 35plus) would get in trouble writing their names in the heavy plush carpet...It is now nearly like new...after 35 years. The tech went over board in such a nice job. I am getting Moms house ready to sell. She passed in Sept. 2010. I wish she could of seen what Zerorez did for her house. It should sell fast. Thank-you Zerorez.......

this is the second time, and while the initial estimates are fine, there's the constant push to add more to the point that in each case the final cost was over 4 times what was estimated and budgeted for.