- Phone: (214) 372-5326
- Visit Website
based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
courtesy and professionalism of technician
First, your customer service is excellent. Second, my carpets are cleaner than with any other company I have used.
Even my dogs knew the difference, normally they hate the carpet after it is clean and it makes them itchy.
the lack of chemicals
Our technician was Anthony and he was very nice and helpful. He explained a lot about the products he was using and why.
we have been very pleased from the zerorez crew and the results of the service. we have been with zerorez for four years now. my is curiousbout her $100.00 gift certificate from fullers jewelry store?
All of my stains were removed! My tech, Brad, was marvelous. He was so knowledgeable about treating the stains and so very courteous. I've recommended Zerorez to my friends and can't imagine using any other carpet cleaning service!
Well you missed a whole walk in closet, in upstairs master bedroom!
We very much like the "green" element in your service. Not needing to use mega chemicals is very appealing. The technicians on both visits to our house have been friendly and worked very hard.
the carpet stains did not go completely & the carpet was not soft after the steam cleaning.
We've used Zerorez for years and we intend to continue doing so. The staff is always so nice and helpful. We love that there is no residue when the cleaning is finished. We would never go to another carpet cleaner. Ever.
I requested a certain technician to be the one to clean my carpets because I knew what a great job he does. Even on Friday when I received the call to confirm the appointment, I verified that he would be here. He was not the technician to arrive at my house. A different technician arrived. I was not called of the change or anything. If I would have been, I would have changed the appointment. This did not make for a happy contented customer.
I thought I needed new carpet...not anymore! It looks amazing! I would recommend ZeroRez to anyone and everyone! The service technician did a great job and was very professional and friendly. Thank you!
Politeness of tech. Carpet looks and feels clean, except for a few spots.
I can't think of anything. Prices are always what I shop.
Our carpets were still good and wet in some areas and damp in others 24hrs. later.
Tech was very friendly and professional. He explained everything he was doing. He did not rush through the job. I am very satisfied.
Technician was excellent.
Love that the product is non toxic
leaves no soap in my carpet
Our technician called ahead to say he was just a few minutes away so my wife rushed home. But the technician arrived at least an hour later. My wife then had to leave to pick up our son so the technician rushed to complete the house (total service call time was only 2 hours). Hard to believe a thorough job was done.
Additionally, we were charged $90 for a pet treatment that was recommended but not requested. My wife agreed but again was in a rush.
We would appreciate a discussion with management to see what can be done. At this point, we do not feel we will be repeat customers.
Respectfully,
Name removed
Pricing was a little high.
Raul was very professional and kind.
Given the low prices advertised for carpet cleaning, including pet stains, I was very disappointed with the price quoted for cleaning a sofa and love seat, especially considering that the cushions didn't need to be cleaned.
It removed the stains.
The carpet is very clean and looks 100% better. Your service technician was polite, respectful, and on time. I will recommend your services to my friends, and I will use Zerorez again. Thank you.
The carpet came out beautiful and the whole house smelled fresh and clean. I'm looking forward to the carpet staying clean much longer than with other processes.
I love that your cleaning product is water! I feel good about the safety of your product and the cleanliness of my home. Very professional staff. I was pleased with how quickly you were able to get someone out and with the care that was given to protect woodwork and furniture.
Jeremy was very conscientious to clean my 21 year old "well travelled and beaten down" carpet. He expalined how the fibers frey with the foot traffic over the years. His patience to assure the carpet was as clean as it could get was very appreciated. My carpet was MUCH CLEANER than when I clean the carpet using the rented Rug Doctor. My husband likes Zerorez to clean the carpet so he can sit in the floor to play with our dog without the carpet fluff fouling his sinus. I WILL use Zerorez again! Thank you very much!
courtesy and professionalism of technician that came out
No chemicals and the carpet stays cleaner longer. The carpet in my living room is at least 10 years old and has multiple pet stains. It is amazing that they come out at all. Thanks for considerate and professional technicians.
Friendly;Caring Service;Walked with me through my house and examined carpet and showed me areas that needed attention with special lite; offered treatments but did not pressure me;asked my opinion on completed job to make sure I was satisfied before leaving premises;no odor or residue left over; carpets look great. I have recommended services to others and will continue to use and recommend zerorez.