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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the technicians. They went above and beyond
The carpet cleaning was ok, not as great as I expected, from the commercials. I was very disspointed when your special was for 3 rooms for 119. and I was told by your technician that my living room was considered 2 rooms. Really? my house is not that big and my living room is very normal size. So I had to just get that room and my hall or would have been over 200.00, I was shocked! So I would definitely let my friends know what to expect!
Very professional, knowledgeable, efficient, fast! Terry was excellent to work with. He was straight with us, as he advised us on service options.
Technician was very thorough and diligent in his performance. I felt like he cleaned my carpets like he was cleaning his mom's carpet!
No call no show on first appointment. 2nd appointment went great. DC did a great job.
My 15 year old carpet looks like new!
Did ok , our carpet just had stains and marks of ware and tear that nothing could be done to help . Guess we just waited too long to call Zerorez
Lower prices for single stain removal.
The upcharges for stain treatment are out of line. I paid the price for pet treatment on my first property and felt I had been ripped off. At the second property I refused additional treatments and the tech made little attempt to get the stains out or offer other solutions. I was so disappointed I didn't even tip the tech. It appeared to me that there are standard prices for the different stain treatments - Zerorez should be upfront on the website - I'd it costs $90 extra dollars per room for pet treatment, post your pricing!
I paid over $850 to clean the carpets in a 2000 square ft house...I could buy a Rug Doctor for less than that! Very disappointed in the business practices of Zerorez.
I was extremely happy at first at the personality and politeness of the technicians, but after looking over the house after the carpet was dry enough to walk on, I noticed at least five areas of my walls, both the corners as well as the main wall, hit and or scraped by the hose or handle of the cleaner. Maybe if they were more interested in cleaning my house instead of trying to sell me everything from a air condition filter to a HPA air cleaner these mishaps may not have happened. I do know that these things sometimes happen, but its the not "coming clean" no pun intended, that I find un-professional. And my honest feeling is, is that they know of these areas... They main area was the corner of the stairs that they spent some time on, with paint chips clearly on the floor..
I took pictures of these area but have no why of sending them....
No chemicals
The misrepresentation of pricing from what is advertised to what is reality. When I set this appointment up on the phone they didn't say, "oh, and a room can only be 200 square feet, 1 foot over and it is another room cost. To me a room is a room and that is what I expected. And yes you did send an email but I had not had the chance to read it so imagine my suprise when I found out my room was not a room.
I have used your cleaning previously and very happy with the results. This time the carpet looked clen but was very wet, which I brought up with the technicians. They said that is the way it always was and would dry soon. I told them that from previous cleanings the carpet was alot dryer. The carpet took all night to cry , eventhough they were finsihed by 2:30. The truck looked alot older and I ddo not think the suction in the hose was good enough. I am not sure I would use you again, even though the carpet looked clean.
Servixw Tchnician was knowledgeable and helpful. Did excellent job of claening the carpets and particularly addressing "difficult" stains.
very honest and wanted to make sure we understood what our options were prior to proceeding with treatment and cleaning
The service was fine, but it is a bit overpriced. Offering more specials and/or incentives would be helpful and might make folks want to get more rooms cleaned.
it was professional and did an excellent job
I did not have my carpet clean from your company because the carpet stain was from the wood floor. I do appreciate the honesty of your technician. Thanks.
Best carpet cleaning yet ! Thanks
green
Attention to detail and the encouragement to try tile cleaning for free. It was amazing and will help our house sell much better.
I heard your commercial on the radio and Gene and Julie sold me on the service. The carpets look fantastic - I will let you know how the Pet treatment works!!!! My son and daugher moved in with me and they have 3 small dogs.
staffs are extremely nice and professional. just waiting to see how long the carpet stay clean and how often i will need to get recurrent spots to come back.
Your initial cleaning (which did include two pet treatments) did not remove the pet odors. I was given a verbal quote, on the day I had my carpet cleaned, for a "full" pet treatment, in the event the cleaning did not remove the pet odors. I was also told the cost of the two pet treatments would be deducted from the total price of the full pet treatment. Since I was not satisfied with the results, I called Zerorez back for a full pet treatment (based on the verbal quote I was given). When the technicians showed up, they gave me a written quote that was three times the verbal quote. Needless to say, I did not go with Zerorez. If I have to pay three times the amount I was quoted, I will give that money to a more reputable company. I absolutely will NOT use, or recommend Zerorez!
Efficient, carpet looks great. However, I have not been able to redeem my $100 gift certificate from the jewelry company. How do I do that?
My carpet smelled fresh and felt great!!!
The quality of the cleaning was everything that they said on the radio. I was using one of those other companies on a regular basis, not any more!
The carpet always looks great. The stairs didn't turn out as good as it normally does but the technicians are always very nice. Thanks.
Spots on the carpet in traffic areas re-appeared within days of the initial cleaning. However, I was very pleased with the response when I called to ask the technician to return. The repeat service was only yesterday so it isn't yet clear whether or not those spots will again re-appear. So far so goo.
I had placed the order which was to be somewhere around $230. with my fiance to be at the house while the cleaning was done. When I got home, the bill was over $800. The service tech talked to my fiance about changes but did not clear it with me and I would not have bought the air filters ($150)that he sold her or probably spent over $300 for an area rug to be taken and cleaned (which has still not been returned). In addition, Zerorez had to come out again as the initial tech did not get all the animal odor out as they missed a complete area that the second tech had to clean. We're also still waiting on the free gift from the jeweler that was promised by mentioning we heard the ad on KLUV.