- Phone: (214) 372-5326
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based on 84552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Products are healthier than most, the gentlemen that performed the cleaning were very polite, professional and knowledgeable
THE QUALITY OF SERVICE WAS EXCEPTIONAL !! WILL DEIINITLEY HAVE YOU COME AGAIN !
Your people are professional and do an excellent job of cleaning the carpet. Unfortunately, this is the second time your truck has leaked motor oil, transmission fluid and another substance on my driveway. the first time I was able to clean it. This time, my driveway is stained which makes me less than happy.
Non chemical cleaners actually works!!!
Great Job All spots removed
You get the job done!!
efficient friendly professional/ respectful technician got right to work/answered any and all questions. When finished with each area asked me to look and be sure I was satisfied!! best carpet cleaning results ever.
the processed water and non-chemical cleaning system is great.
Well.. first two times I was sold on ZEROREZ. That time I had no major stains in the carpet. This time I had a stain from FRS; a sports drink. It has a ton of yellow food coloring. I thought, no problem ZEROREZ is the one.. Nope, did not come out.. it is even worse. At first when the carpet was wet it looked OK. When it dried up.. oh boy, diferent story. It is now brown stain and I think I need to replace the carpet. I still believe in zerorez, but, your claims are no longer valid. Sorry,
Name removed
5088 Lakeshore Blvd
The Colony Tx, 75056
prompt and quality work
We loved that you restored the beauty to our carpet and kitchen tile.
I really like the Orez cleaning because it not only looks clean it feels clean. The stains are truly removed and there is no residue after the cleaning. The carpet feels soft as it originally did.
Dry-time on carpet took over 11 hours, was told 2-4 hour dry-time.
Thought everyone was very professional and knowledgeble from the telephone sales (customer service) to technicians. Terrell did an excellent job explaining in detail everything...I had lots of questions! The carpet and tile floor look almost brand new! Thanks!
Your serviceman was courteous and worked late with no complaints. Your company is very professional and I would use you again.
Name removed
You obviously do not pay attention to your customer email responses so why bother. Your operations-dispatch-customer service suck. The young man that actually completed the work was fine, but unfortuneately he was set up for failure by your previous poor service.
Heavy-duty equipment reflecting state-of-the-art technology - Polite and knowledgeable technicians -
Professional and friendly represenative. Like that there is no chemical smell when done.
No chemicals were used and service man was very efficient, professional and courteous. Zero Rez was recommended by my Real Estate agent. Even though I didn't purchase the carpet protectant, I appreciated the offer (I did not feel pressured to purchase the product).
Tony was very courteous, professional and knowledgeable. He is an asset to Zerorez.
Carpets looks very clean. Our technician, Nick Gibson, was very professional and courteous, and he made the carpet cleaning experience a positive one.
I think your quality of work was fine...and your technician was nice and worked really hard to please me....BUT!!!!! I had NO CLUE how expensive your "pet treatment" was...your salesman on the phone gave me no indication that it was expensive...(I unfortunately did not write down his name and can't remember it) I seriously thought it would probably be around 100 to 120 for all 4 areas...especially with the amount of the coupon...$30...my rooms are small...in 3 of them it was a small walkway that was pet affected...truly rediculous price per room...I trully was shocked and appalled at the price and truly felt like I had a "bait and switch"done to me...but I had worked SO hard to remove every bit of movable furniture and vaccuum thoroughly, that Not getting it done at that time was not an option either...I had literally moved everything except a piano...and the beds...and 2 chairs...I was in tears...thankfully your technician felt pity on me and did some negotiating...but I was still very upset with the price of it all and then the extra charge for "protection" Obviously your sales people know these prices....they need to be upfront...
The carpet cleaning was excellent. The technician was very knowlegable and told me things to do and not to do to extend the life of my carpet. I am not in the habbit of using a proffessional carpet cleaning service, and the charges to treat for pet stains was much higher than I expected.
Everything!!!
The people at Zerorez are very professional. The technician was very knowlegable and gave me some good advice about how to take care of my very old carpet. I have recommended this company to many many people.
I was acting on a recommendation from a family member who had heard your advertising on KLUV and said that you guaranteed removal of pet stains and that the carpet would dry quickly. She said that the advertisment said, "You can walk on it in 30 minutes." None of this turned out to be true. Also, I did not understand when I made the appointment that there would be a $90 fee for treatment of pet stains per area. I understood that that fee was a one time thing. Therefore, I did not have all the areas that need to be treated, treated. Actually, I found your pricing etc. to be no better than anyone else I have used. In fact, based on the advertising, I felt mislead.
On time, thorough job.
Carpet looks and fells new.
tech was very polite and knowledgeable. what impressed me the most was the fact that his service truck had a transmission lead and he was thoughtful enough to place a pan under the truck so that there was not a puddle of oil left in the street. the carpets came out beautiful and dried quickly, which meant we did not have to sit in one place all night. this is the first time we used your firm, but it won't be the last.
Nick Gibson was one of the best technicians I've ever worked with. He initially asked what my concerns were, provided a few options and then completed the work in our home exactly as discussed. He was polite, knowledgeable, and worked diligently to provide a thorough cleaning of seven rooms and four chairs. I will definitely recommend zerorez to my family and friends!