Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84552 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 29, 2011 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez does an amazing job, doesn't use chemicals, is so friendly and courteous, and affordable!

Report a concern   April 29, 2011 — Rated 9 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

GREAT SERVICE REPS.CARPET LOOKED GREAT, BUT HAD A FEW SCRAPES AND SMUDGES ON WALLS FROM EQUIPMENT

Report a concern   April 29, 2011 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technicians were very friendly and helpful. However, they did have to make a return trip because the carpet by my back door was not cleaned sufficiently the first time. We are happy now with the final job they did.

Report a concern   April 28, 2011 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I truly like the representative who visited our home. He was very intelligent, professional and enthusiastic about his career. He didn't just handle it like a job, my husband and I could tell it was more than just a job for him: I believe his name badge displayed Tyree (sorry if I didn't spell it correctly). He explained that the product was water but filtered above the grade we would expect with special chemicals; he even introduced the filter which we will invest in especially since we can wash and replace those. We need two. He discussed how we can eliminate the dust which causes me to have frequent asthma attacks. Through his demonstration we have our appointment set for a future date. As a matter of fact I posted one of your companies card at on my company's notice board in the break-room. I work with the State so you should get a lot of business after my job is completed and I tell my co-workers.

Report a concern   April 28, 2011 — Rated 10 out of 10 by K.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ability to clean.... really clean....fast drying...knowledgable staff

Report a concern   April 28, 2011 — Rated 7 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

They did not get our bedroom carpet as clean as they did before, and it was no dirtier

Report a concern   April 28, 2011 — Rated 5 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I could still smell pet odor on the carpet

Report a concern   April 28, 2011 — Rated 2 out of 10 by N.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I didn't need to have someone try to sell me an expensive clean job...I knew my carpet was old and in bad shape - I just simply wanted it cleaned as is. I am sure the tech was telling me the truth about my old carpet and the many pet stains....but I felt I had no choice but to not have him even do a simply cleaning on my carpet as is after he pointed out how soiled my carpet was needing the expensive clean job....took me by surprise that a service was not provided as requested.

Report a concern   April 28, 2011 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We thought the pet treatment was a little pricey but other than that, we are extremely satisfied and will use your service again.

Report a concern   April 28, 2011 — Rated 10 out of 10 by J.A.G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very couteous and prompt. They got out oil and grease spots on our bedroom carpet without an extra charge.

Report a concern   April 27, 2011 — Rated 8 out of 10 by J.A.C.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

1. The technician could use more experience - and/or help. He was very courteous, but appeared stressed and tired.
2. Your fiber protectant didn't work very well 6 months ago. If it doesn't work any better this time, we'll not be paying extra for it ever again!!

Report a concern   April 27, 2011 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and does a great job!

Report a concern   April 27, 2011 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyree was early. Appreciate it when appointments are kept. He was very professional and thorough. Carpets look great but the key will be how long do they stay that way.

Report a concern   April 27, 2011 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service Technician was very professional an courteous. Carpets looked great after cleaning. They dried quickly and there was no cleaning smell.

Report a concern   April 27, 2011 — Rated 7 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had a bad experience with the first employee that came to our house. Zerorez sent someone out the next day and he accomplished what we had expected the previous day. Thank you!

Report a concern   April 27, 2011 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quick drying time and that you are enviornmentaly friendly.

Report a concern   April 27, 2011 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It smells very clean and looks great. Service by that young man (Ricky) was excellent, so friendly and helpful.

Report a concern   April 27, 2011 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was on time, did not try to over-sell me, was quick getting the work done, and was friendly.

Report a concern   April 27, 2011 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Seems very "green" and safe.

Report a concern   April 27, 2011 — Rated 9 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The floors look like new....Mike, the technician was very professional and helpful.

Report a concern   April 27, 2011 — Rated 5 out of 10 by W.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

When I called for the appointment, I asked the female who made the appointment, to disclose to me all charges that would be applied. I didn't want any surprises at the end. She ASSURED me that there wouldn't be any additional charges, except of course, for tax. When the tech gave me the bill, there was an additional $6 for fuel. I am not happy with this.

Report a concern   April 27, 2011 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

PHENOMENAL, MIRACULOUS I HAVE NEVER BEEN SO IMPRESSED WITH ANY SERVICE AND RESULTS LIKE I HAVE WITH

PHENOMENAL AND MIRACULOUS

I HAVE NEVER BEEN SO IMPRESSED WITH THE SERVICE AND RESULTS LIKE I HAVE WITH ZEROREZ!!!!

Report a concern   April 27, 2011 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First of all ... Mike was courteous ....quick to complete the job ....worked hard ....and even got out a stain that I didn't even bring to his attention.

I especially like that the carpet is dryer than most other carpet cleaners.

Report a concern   April 26, 2011 — Rated 5 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Stains returned next day,

Report a concern   April 26, 2011 — Rated 0 out of 10 by B.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Misinformed

Report a concern   April 26, 2011 — Rated 10 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

simply do a great job!

Report a concern   April 26, 2011 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your carpet cleaning solution is environmentally safe and that it doesn't leave an residue behind.

Report a concern   April 26, 2011 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is a quality company from the first phone call to the finished task. The technician was courteous, on time, thorough, and explained all extra charges before asking if I wanted to add those extra services. The carpets he cleaned were 12 years old with some stains and they look very good now.

Report a concern   April 26, 2011 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product gets the job done with no mess and no harsh chemicals. The service was excellent; the service tech was very thorough and explained everything. I received next day service and the technician arrived on time and was done in less than 1 hour. I would definately recommend zerorez above any other cleaning service that I have used in the past.

Report a concern   April 26, 2011 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It got the pet smell and stains out and brought out the original color of my 18-year old rose-colored carpet! I was ecstatic and will only use Zerorez from now on!!!


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