Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83830 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2023 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality care by skilled and friendly technicians.

Report a concern   June 15, 2023 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book, over communicates which I very much appreciate, technician was on time and very knowledgeable. Have used them twice and can’t imagine using anyone else in the future!

Report a concern   June 15, 2023 — Rated 9 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that cleaned my carpets did a very good job of cleaning and he was polite and informative.
However, when it comes to the cost, you need to read the small print because it might be a lot more than $99.00 they say. The total cost is determined by the square footage that you want cleaned. For ours the cost doubled.

Report a concern   June 15, 2023 — Rated 10 out of 10 by Sherry Whitely Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets and our stairs turned out great! We are just waiting to hear from someone at Zerorez about the chip in our bottom wooden step.

Report a concern   June 15, 2023 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No soap used

Report a concern   June 15, 2023 — Rated 10 out of 10 by Pat Jancauskas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I'm very pleased with both the AC duct cleaning and the carpet cleaning. Both Techs were friendly and efficient and did an excellent job.

Report a concern   June 15, 2023 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleanliness of carpet cleaning

Report a concern   June 15, 2023 — Rated 10 out of 10 by Jayne Anthony Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Exemplary work by the technician! Thorough,pleasant,highly skilled and efficient. Reasonable cost and the coupon was a great incentive.
Scheduling was the only issue. I attempted initially to be on stand by and , despite many texts, phone calls and messages, it failed. I had to reschedule a week later. I definitely prefer a specific appointment.

Report a concern   June 15, 2023 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look great! The Rep did a good job.

Report a concern   June 14, 2023 — Rated 7 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Prices seemed quite high. I'm very pleased with the service and my technician was great. But for two hours worth of work, the price seems rather unreasonable; especially given that I received a 50% discount. I honestly can't imagine paying full price for the service!

Report a concern   June 14, 2023 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is easy to schedule. The techs are friendly, knowledgeable, and simply helpful! My carpet looks beautiful when they finish. I have used Zerorez forr years and I hope never to use any other caarpet cleaning service!!!

Report a concern   June 14, 2023 — Rated 10 out of 10 by P.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the technology behind your cleaning process. It leaves everything clean.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Amar Patel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and great service, could literally see the dirt getting pulled out. Very professional and courteous...

Report a concern   June 14, 2023 — Rated 10 out of 10 by C.A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, friendly great service!

Report a concern   June 14, 2023 — Rated 10 out of 10 by Sarah Mladenka Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job by William. Excellent work!

Report a concern   June 14, 2023 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was fantastic and did a great job. Carpets look great, feel clean and he was kind, personable, quick and efficient.

Report a concern   June 14, 2023 — Rated 8 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What could we do to improve?

Nothing at this time. Send another survey in 2 months.

Report a concern   June 14, 2023 — Rated 8 out of 10 by I.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

Deeper cleaning in areas with stains. When the carpet dried up and I saw previous stains I went over those areas with my steamer and pulled up a lot of dirt snd grit

Report a concern   June 14, 2023 — Rated 5 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet still has Brown streaks. One office totally missed.

Report a concern   June 14, 2023 — Rated 8 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What could we do to improve?

Service itself was great, Jesse was very professional and efficient, however scheduling was difficult. Before this appointment I had to cancel previous appointment due to no-show.

Report a concern   June 14, 2023 — Rated 10 out of 10 by Mary Hellen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks wonderful! Our technician was kind, knowledgeable, respectful and did a great job!

Report a concern   June 13, 2023 — Rated 10 out of 10 by Jill Brainard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

First time to use Zerorez & was very impressed. Easy appointment process. They called to inform me of arrival time. The technician was even a bit early. Dexter C was so professional, thorough & attention to detail. My carpet looks amazing even though it’s 14 years old. Certainly brought it back to life. Also did some tile area. Highly recommend. Thank You Dexter C & Zerorez!

Report a concern   June 13, 2023 — Rated 10 out of 10 by M.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

So wonderful! Looks amazing!!

Report a concern   June 13, 2023 — Rated 10 out of 10 by Carl Hightower Zerorez Dallas/Ft. Worth
What do you like about our products and services?

David did a great job of removing he cat spots. The carpets have needed it for a very long time
He did a superb job and I will defi.atly call again.

Report a concern   June 13, 2023 — Rated 10 out of 10 by Lisa Burandt Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have my carpets cleaned annually, and this was my first time to use Zerorez. I struggle with elderly dogs that I love dearly, and they are becoming a challenge on one of my carpeted areas. Zerorez did both a topical and flush treatment and really pushed out the soiled problem in our master bedroom. They were honorable with their guarantee and came back a week later to retreat one frustrating area. I am very pleased with their work and would highly recommend this company and plan to use them on a regular basis.

Report a concern   June 13, 2023 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, courteous, prompt and reasonable.

Report a concern   June 13, 2023 — Rated 3 out of 10 by T.H.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Usually you have very professional people. This person started to argue with me when I showed him areas on the tile that were not cleaned. I started to call you and then he recleaned the floor. I don't want anyone to get fired. He just may need customer service training.

Report a concern   June 13, 2023 — Rated 8 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Flooring edge were not cleaned on the carpet. It was not cleaned maybe because of the tools that may require cleaning the corners.

Report a concern   June 13, 2023 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very friendly and a hard worker. He did a great job on the floors. I will definitely use Zereoz again.

Report a concern   June 13, 2023 — Rated 10 out of 10 by Pat Munro Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy who came here yesterday was very attentive about 2 year old blood stains and more recent blood stains - also about products I had used on the stains - Resolve and Shout carpet cleaners, stain removal spray, He did a great job in getting up stains, both upstairs bedroom and downstairs 3 rooms..


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