Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83420 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 13, 2012 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived timely. Got the job(s) done in quick fashion.

Report a concern   March 13, 2012 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no chemicals; like soap that sometimes stays in your carpets....and the technician was very polite and courteous....

Report a concern   March 13, 2012 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very clean

Report a concern   March 13, 2012 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy and quick to clean carpets and tile

Report a concern   March 13, 2012 — Rated 3 out of 10 by N.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

stains back in full force in < 3 days

Report a concern   March 12, 2012 — Rated 10 out of 10 by S.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was friendly and explained the process well. Our carpets look absolutely amazing!

Report a concern   March 12, 2012 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technichian, Richard Pena, was very polite and professional and had no problem with answering my husband's many questions. He did a wonderful job!
Your product is excellent! My carpets never looked better after having them cleaned and there truly is no residue. My carpets are clean and soft.

Report a concern   March 12, 2012 — Rated 3 out of 10 by K.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was under the impression that you used a dry chemical to protect the carpet. It was definitely not a dry chemical. It took 2 days for the carpet to dry.

the guys that came ot where very nice and professional.

Report a concern   March 12, 2012 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

WE have used 'other' methods and comapany's YET we keep coming back to Zerorez! Simply because your impeccable cleaning services combined with professional and friendly employees are the BEST!

Report a concern   March 12, 2012 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks better after cleaning than any other cleaning companies we have used. The real result will be in another month or so. I am very hopeful!

Report a concern   March 12, 2012 — Rated 5 out of 10 by R.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

At first some of my carpet had a considerable bubble in it but I,m guessing the carpet did
Not dry as quickly as I was told it would because in time the bubble is not
Noticable. Also I had my couch n lovseat cleaned but they are not clean consistintly in all areas.

Report a concern   March 12, 2012 — Rated 7 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Sweeten the deal for a first time customer.

Report a concern   March 12, 2012 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free and quick service. In addition, the carpet tech was very knowledgeable and gave excellent service.

Report a concern   March 11, 2012 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service technician. And the product themselves are ingenious!

Report a concern   March 11, 2012 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional service people that do good work.

Report a concern   March 11, 2012 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks great. Technicians were very kind.

Report a concern   March 11, 2012 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient, hard working employees and like that the process does not take very long and yet done thoroughly.

Report a concern   March 11, 2012 — Rated 10 out of 10 by R.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Stains are completely gone!

Report a concern   March 11, 2012 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that your cleaners are earth friendly.
Your crew is great too!

Report a concern   March 11, 2012 — Rated 8 out of 10 by E.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Well, i bought a product that was supposed to be delivered. I've call 3 times with no return call. When call was finally returned, it could not be resolved right away and you were to call me back. That was 4 days ago--still no call. Still no product. Please just credit my account the $45............

Report a concern   March 11, 2012 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We liked the young man that cleaned our carpets. He gave the carpets the thorough cleaning they needed, was very informative,
and personable.

Report a concern   March 11, 2012 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ceasar explained everything in detail before he did any work. He did a great job.

Report a concern   March 11, 2012 — Rated 9 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Green technology and courteous/efficient workers

Report a concern   March 10, 2012 — Rated 3 out of 10 by R.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First, you missed two straight appointments. Finally, on the third, the guy came out, worked for 30 minutes and called it good. Some spots did not come out. The advertisement says that the spots won't return but 24 hours later, one of the spots is showing through again. I had high hopes for Zerorez, but performance has trended to poor. Did not do as good of job as other carpet cleaners.

Report a concern   March 10, 2012 — Rated 8 out of 10 by S.R.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

There were two men who cleaned the carpet Joe did a better job cleaning the carpet upstairs than John did down stairs. I was also told that the dirt on the side of the stairs and edges of rooms could not be cleaned. Other than those two issues the carpet upstairs really looked good, the two rooms downstairs could have been done better.

Report a concern   March 10, 2012 — Rated 2 out of 10 by R.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Payed $180 more than the quoted price as was told I needed a pre-treatment to remove stains and a large rust stain and other stains were not removed.

Report a concern   March 10, 2012 — Rated 10 out of 10 by N.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. I'm allergic to a lot of things, like perfume, cigarette smoke, scented candles and some chemicals.

Report a concern   March 9, 2012 — Rated 10 out of 10 by G.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We just think you do a very good job which speaks highly for your personnell.

Report a concern   March 9, 2012 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products did a great job of cleaning with little oder. Service was fast and very friendly.

Report a concern   March 9, 2012 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service & my carpets look amazing!!!!


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