Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83830 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2023 — Rated 10 out of 10 by Jesse Bustamante Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I get my offices cleaned. this is a production factory so there is oil, ink and grime, stains are cleaned every time.

Report a concern   July 21, 2023 — Rated 10 out of 10 by Stephanie Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the fact that every time I call and get a appointment the services provided are extremely excellent especially from the last cleaner that came out to serve my carpet. They where friendly, efficient and professional! Please note this outstanding service on his file and allow him to know, we in Duncanville Texas appreciate his outstanding services.

Thank you, Stephanie

Report a concern   July 21, 2023 — Rated 0 out of 10 by D.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

$75 per small stain?

Report a concern   July 20, 2023 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man, prices, clean carpet.

Report a concern   July 20, 2023 — Rated 8 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I’m not sure you could. The traffic areas are still noticeable although much better and there were a few spots still remaining. Your tech was very friendly- he worked diligently and when the first tech showed up without a working black light you sent someone right out.

Report a concern   July 20, 2023 — Rated 10 out of 10 by Roy Levin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fabian did a super job

Report a concern   July 20, 2023 — Rated 10 out of 10 by Lawrence Vonhagel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service Job was done perfectly Tech was polite and knowledgeable

Report a concern   July 20, 2023 — Rated 0 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Are you kidding? Did you read the text messages that I sent in response to your text message to me?
I need an experienced supervisor to make an appointment to view the issues.
Call me atPhone number removed798

Report a concern   July 20, 2023 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rug look wonderful and feels even better.

Report a concern   July 20, 2023 — Rated 10 out of 10 by Elizabeth Pattillo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our cleaner Julian did an amazing job! He was friendly, professional and thorough! The carpets were very clean when he finished. Very pleased!

Report a concern   July 20, 2023 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality job and technicians. Very knowledgeable and fast drying carpets once it’s all finished.

Report a concern   July 20, 2023 — Rated 10 out of 10 by Jeanette Crosier Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job. Very professional. We are always pleased and our carpets look amazing!

Report a concern   July 20, 2023 — Rated 0 out of 10 by K.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had used zeroes couple of this time, I was nickel and dime this time. Did you change the way you pay the carpet cleaners? Do they get a percent of want the nickel and dime out of you.

Report a concern   July 20, 2023 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s convenient - I don’t like how everything went to per gallon!

Report a concern   July 20, 2023 — Rated 10 out of 10 by M.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tile looks like new, service person was terrific

Report a concern   July 20, 2023 — Rated 0 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I ask your cleaning agent I would like to clean some small closets.
He said not a problem but submitted an additional charge for $80 dollars more.
He should have been up front of the cost. It felt like scam on the back side.
Were done in the future.

Report a concern   July 20, 2023 — Rated 9 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was friendly, timely, accommodating and prompt to perform the service thoroughly and without much disruption. Not upselling or add-ons, just reiterated what I wanted and the condition of the flooring and expectation and everything was clear.

Yes, I would recommend Zerorez to a friend or colleague.

Report a concern   July 19, 2023 — Rated 9 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service and no detergent.

Report a concern   July 19, 2023 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very happy with the results. Technician was very professional and explained the whole process.

Report a concern   July 19, 2023 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product is really good, I would recommend to others, the service was 100% .

Report a concern   July 19, 2023 — Rated 10 out of 10 by Barbara Green Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Diamond, went above and beyond cleaning my carpet. He was on his knees treating a couple of stubborn stains. My carpet is old, but when he finished, it looked almost new.

Report a concern   July 19, 2023 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, timely, knowledgeable. Took the time to explain the process and provided options and recommendations.

Report a concern   July 19, 2023 — Rated 10 out of 10 by Jenni Messina Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning

Report a concern   July 19, 2023 — Rated 10 out of 10 by Courtney Eldridge Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technicians have always been friendly and very professional!!

Report a concern   July 19, 2023 — Rated 10 out of 10 by Lisa House Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is a first class operation. The team is committed to customer satisfaction and, in my experience, they go above and beyond to make sure the job is done right. The technicians are kind, professional and helpful (and patient). Rafael Hernandez, in particular, went out of his way to help me with a difficult clean in the home of my aging parents. He probably did more than he should have, but explained that this is his philosophy--he truly believes that helping others is his calling. I am a customer for life! Thank you!

Report a concern   July 19, 2023 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   July 18, 2023 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service. Great communication and easy to work with.

Report a concern   July 18, 2023 — Rated 10 out of 10 by Charles Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the technician that was sent to my house, very cordial and professional. Explained everything and smiled.

Report a concern   July 18, 2023 — Rated 10 out of 10 by H.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employees were very professional. The technician was a very nice person and explained his plan and did a thorough cleaning.

Report a concern   July 18, 2023 — Rated 9 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph was awesome! He is the only one from Zerorez as well as other cleaning companies and our HVAC company that we have used over the years that was able to get off the panel to the evaporator coil. Everyone else said it was soldered on. Our plumber said it was not and Joseph confirmed that. Unfortunately, because the evaporator coil had been neglected for over a decade, it now has to be replaced. But so thankful that Joseph was able to get it opened up so that we could see why we were having so much dust in the house. The evaporator coil was totally clogged and getting rusty.


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