Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83839 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 13, 2013 — Rated 10 out of 10 by P.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet was dry in a few hours, not several hours. And they took out the bad smell we were having!

Report a concern   March 13, 2013 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpets are the cleanest they've ever been, just like new, and the employee was very thorough and explained everything and did an excellent job.

Report a concern   March 12, 2013 — Rated 10 out of 10 by E.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals/soap residue left behind.

Report a concern   March 12, 2013 — Rated 10 out of 10 by Kelly Chastain Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived on time. Was very thorough and friendly.

Report a concern   March 12, 2013 — Rated 8 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The closet carpet was not cleaned.

Report a concern   March 12, 2013 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   March 12, 2013 — Rated 9 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt, fast and carpet looked clean and fresh

Report a concern   March 12, 2013 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Products: no residue on the carpets. Services: Randy and Darrin were very gracious and courteous. Their communication was superb! They bent over backwards to be sure I was satisfied with the work they did. As for the scheduling which Randy and Darrin has nothing to do with...that is a whole different ball of wax.

Report a concern   March 12, 2013 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue or smell of chemicals after the servicecall was completed

Report a concern   March 11, 2013 — Rated 10 out of 10 by T.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals

Report a concern   March 11, 2013 — Rated 10 out of 10 by Bill McCracken Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I waited four weeks to see if our carpet stains resurfaced -- they did not! Zerorez took them out and they appear to be gone! Service was good, technician was courteous. It took a while for the carpet to dry, but that is to be expected with steam cleaning. Thanks, Zerorez.

Report a concern   March 11, 2013 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

very polite technician

Report a concern   March 11, 2013 — Rated 7 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

Tell the customer the cost to clean the "landing" is not included in the cost of the stairs so its not a surprise on the day of service.

Report a concern   March 11, 2013 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and effective.

Report a concern   March 11, 2013 — Rated 10 out of 10 by Charleen Howell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I sent this feedback in last week but will do it once more. I was VERY pleased with Zerorez, and especially with Jared. He was very informative and professional. He told me everything he was doing with our carpets. The carpet looks like new!!! We love it and will definitely call Zerorez again!!! It was also at a SUPER price!!!! Thank you!

Report a concern   March 11, 2013 — Rated 5 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Your cleaners clumsily moved their equipment and chipped the side of my wall off.

Report a concern   March 10, 2013 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were cleaned nice and quick. The guys came right over from the next door neighbor without any fuss. I did a little research on the net to understand what the chemical actually is in the empowered water and really didn't care so long as the carpets get cleaned up. The carpets are clean and look much brighter. Overall if the wife is happy, I am happy. Enough said.

Report a concern   March 10, 2013 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The representatives were very nice and professional and did the job in an efficient manner.

Report a concern   March 10, 2013 — Rated 10 out of 10 by S.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean and excellent service.

Do not pass my name to anyone.

Report a concern   March 10, 2013 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Old spots are not popping back up as with other carpet services. You guys are very thorough.

Report a concern   March 10, 2013 — Rated 10 out of 10 by Elizabeth Skipper Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the feel of my residue free carpet!

Report a concern   March 9, 2013 — Rated 10 out of 10 by Joanne Visney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

MY CARPETS HAVE NEVER BEEN LEFT AS CLEAN BY ANY OTHER CARPET CLEANING COMPANY THAN WHEN i BEGAN USING ZEROREZ. THE EMPLOYEE WHO CLEANED OUR RUGS WAS NEAT, CLEAN AND VERY POLITE AND RESPECTFUL. I AM SO VERY IMPRESSED WITH ZEROREZ. tHANK YOU FOR MAKING MY CARPETS LOOK LIKE NEW.
Joanne

Report a concern   March 9, 2013 — Rated 9 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

qiuckness

Report a concern   March 9, 2013 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The rooms looked and smelled fresh!

Report a concern   March 9, 2013 — Rated 9 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

"greener" cleaning

Report a concern   March 9, 2013 — Rated 10 out of 10 by G.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was advertised.

Report a concern   March 9, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicans were professional in every way and they did an excellent job. The best carpet cleaning I have experienced. I will never use another carpet cleaning service, as many stain areas that other carpet cleaners were unable to remove were removed. The two technicians that were sent to my home are an assest to your Co.

Report a concern   March 9, 2013 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work and are safe for pets.

Report a concern   March 9, 2013 — Rated 8 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

Any lower prices would be appreciated, but I do think I got good value! First name removed

Report a concern   March 9, 2013 — Rated 7 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Although I was very happy with your work, I was extremely surprised by the cost. I don't understand how you can advertise cleaning 3 whole rooms for less than $100, but charge over $400 to clean 3 pieces of furniture. For that reason, I would be very hesitant to recommend your company. The one time I did recommend you, the technician was unable to remove ink from the carpet. Your ads pretty much state that you can get ANYTHING out of carpets. I would not have thought that ink would be a problem. I hope you consider my comments.


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