Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83839 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Dan Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals to affect pets or carpet. Our service guy was great and di an excellent job. Great value!

Report a concern   March 13, 2013 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no smell, dries fast, friendly people

Report a concern   March 13, 2013 — Rated 8 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

Lower prices

Report a concern   March 13, 2013 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wonderful,professional job

Report a concern   March 13, 2013 — Rated 10 out of 10 by Mary Lopez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very courteous, promt, and a job well done.

Report a concern   March 13, 2013 — Rated 5 out of 10 by L.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was dispionated that you could not remove the paint on my carpet! The techigion did explain fibers for carpet ahared to paint. He was very through! My carpets look better but the paint stain was not removed.
The stain was only a week old ; water base paint was used.
Accordinaly to your advertisements; you can remove anything! I would have felt That your staff have developed a treatment that could be used to adhere the paint for waterbase paint. It was not a lot of spillage. I had already used oxyclean!

Report a concern   March 13, 2013 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super great job, super fast! No chemicals! What more could you want?

Report a concern   March 13, 2013 — Rated 0 out of 10 by M.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was a problem with the service I received on Friday, March 1st. I received little to no "real" help from Cindy and Jeff, but worst of all the manager I spoke with, Brad, was even less professional, almost calling me a liar to my face. I WILL NEVER DO BUSINESS WITH YOU AGAIN AND I PLAN TO TELL EVERYONE I KNOW JUST HOW UNPROFESSIONAL YOU REALLY ARE!

Report a concern   March 13, 2013 — Rated 9 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy drying. Nice workmen.

Report a concern   March 13, 2013 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean, no mess, no harmful chemicals or residues. Carpets look renewed!

Report a concern   March 13, 2013 — Rated 10 out of 10 by Jason Baughman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There is no fragrance and the carpet feels great afterwards.

Report a concern   March 13, 2013 — Rated 7 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

The extras that were suggested to us that we took advantage of were expensive and over doubled our cost and then they didn't use the black light to show us that the stains had improved when they were finished- seemed fishy.

Report a concern   March 13, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The natural cleaning process. Your technician, Joe and his partner, that came to our home to fix the previous unprofessional work that another tech did.

Report a concern   March 13, 2013 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good for pets

Report a concern   March 13, 2013 — Rated 10 out of 10 by R.A.M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient.

Report a concern   March 13, 2013 — Rated 0 out of 10 by L.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wanted my money back. The gentlemen who treated my carpet were very nice. So, this has nothing to do with them. Simply, the topical treatment/cleaning did not work. It's very hard to tell for certain until the carpet has dried, hours later. I was told I can't get my money back. That is totally unacceptable.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Carl Shifflette Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service rep was very professional.

Report a concern   March 13, 2013 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good for the environment and safe for my pets

Report a concern   March 13, 2013 — Rated 9 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Natural not chemicals. The representative was very personal & professional.

Report a concern   March 13, 2013 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue

Report a concern   March 13, 2013 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks cleaner because many old stains were removed.

Report a concern   March 13, 2013 — Rated 10 out of 10 by Frank Albanese Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of the carpet cleaning and the excellent customer service.

Report a concern   March 13, 2013 — Rated 10 out of 10 by M.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly technician. Good job.

Report a concern   March 13, 2013 — Rated 10 out of 10 by L.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looked amazing!! The service technician was very easy to work with, and it was a pleasure to have in my home.

Report a concern   March 13, 2013 — Rated 10 out of 10 by L.K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CARPET APPEARS VERY CLEAN AND FRESH....THE SERVICE COULD NOT HAVE BEEN BETTER.....THE TWO MAN SERVICE TEAM WERE VERY PROFESSIONAL AND SKILLED AT THERE WORK..MY EXPIRIENCE COULD NOT HAVE BEEN BETTER...THANK YOU L.KEN KARNES

Report a concern   March 13, 2013 — Rated 9 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I got the job done quickly.

Report a concern   March 13, 2013 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jose, our service rep. was very polite and knowledgeable. I liked that he determined where urine stains were first and then cleaned the carpet appropriately.

Report a concern   March 13, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The personnel were awesome. I have his card and will only ask for him going forward. They made 5 year old carpet look brand new

Report a concern   March 13, 2013 — Rated 4 out of 10 by D.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There were a couple spots completely missed, that I had to clean up after the technician left. I was told that two other spots could not be cleaned up at all. I was able to get those spots up completely afterwards. If I remember correctly the zeroez tv commercials advertise that there is virtually no dry time. It took 5 hrs for my carpets to dry. This was my first experience with zeroez and my last. I was overcharged, which is getting resolved now. I will stick with the other carpet cleaning company that I've used in the past. I'm not quiet sure what could be done to make things right.

Report a concern   March 13, 2013 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great!


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