Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83839 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 15, 2013 — Rated 0 out of 10 by J.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

High pressure sales tactics from your tech. Then the threat of "I'm giving you a deal, but if we have to come back, the next guy will charge you full price." it went from $99 to almost $500.00

Report a concern   March 15, 2013 — Rated 7 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Improve communication between the people that give quotes over the phone and the people that do the actual work.

Report a concern   March 15, 2013 — Rated 10 out of 10 by Jann Nalfo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your tech was excellent did a great job it was just a little to pricey

Report a concern   March 15, 2013 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Staff was very friendly on phone as well as the technician that came out to clean our carpet.

Report a concern   March 15, 2013 — Rated 9 out of 10 by Susie Branch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technition spent 3 hours in my home and did the best cleaning that I have ever received.

Report a concern   March 14, 2013 — Rated 10 out of 10 by Ramon Meza Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good service. This my second time using Zerorez
And i am very satisfied with your work .
Thank you.

Report a concern   March 14, 2013 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job r carpets look almost new again . Fells clean and smells fresh nice to walk bare foot .

Report a concern   March 14, 2013 — Rated 10 out of 10 by Linda. Chapman. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You were prompt, worked hard and did a great job!

Report a concern   March 14, 2013 — Rated 10 out of 10 by Randee Bitetto Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician, Riichard arrived as promised -- on time! The carpet smelled so clean afterwards and the spots treated have not returned. Every other experience I've had with carpet cleaning, in a day or two, the same spots were visible after cleaning with soap or detergents.
Did I say how nice and friendly Richard was--he was extremely nice!
Thank you for wonderful service and results.
Randee Bitetto

Report a concern   March 14, 2013 — Rated 10 out of 10 by Tricia Whitson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service guy was great!

Report a concern   March 14, 2013 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harmful chemicals

Report a concern   March 14, 2013 — Rated 8 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpet was wet for much longer than anticipated. Stairs took nearly 24 hours to dry...although they were CLEAN.

Report a concern   March 14, 2013 — Rated 10 out of 10 by LaTosha Anderson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man did and awesome job,Not only on my carpet but he provided excellent customer service. He was so polite as well as soft spoken.

Report a concern   March 14, 2013 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and friendly and the carpets look GREAT!

Report a concern   March 14, 2013 — Rated 10 out of 10 by Joe and Elaine Tucker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very reliable and always professional.

Report a concern   March 14, 2013 — Rated 10 out of 10 by E.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing!

Report a concern   March 14, 2013 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast- prompt- the price is right and I love that there are no chemicals!!

Report a concern   March 14, 2013 — Rated 0 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Although our technician Josh was kind and respectful at all times, our experience was a nightmare. The visit took 8 hours and the equipment broke twice. Stains were ADDED to our carpet during this ordeal. We were supposed to get a call from Brad McKee today but never heard a word from him. I am very disappointed.

Report a concern   March 14, 2013 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

no soap build up

Report a concern   March 14, 2013 — Rated 10 out of 10 by N.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it is natural water and no chemicals.

Report a concern   March 14, 2013 — Rated 7 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

More services included in basic price, too many up charges for additional work. This was especially true since I only had 3 rooms cleaned.

Report a concern   March 14, 2013 — Rated 0 out of 10 by H.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Overcharged for stain removal and didn't even take stains out. Overcharged for stairs that were quoted $75 including landing and then charged $20 for landing. Carpet looks exactly the same before and after... looks like it just got vacuumed.

Report a concern   March 14, 2013 — Rated 10 out of 10 by K.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was wonderful, friendly & punctual. I like the idea of cleaning without leaving residue behind.

Report a concern   March 14, 2013 — Rated 4 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The cleaning of the bed was not what we expected. Did not work on it very long.

Report a concern   March 14, 2013 — Rated 10 out of 10 by Roxanne McCaleb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech JB was fantastic! Last time we had our carpet cleaned the tech said that was the best it was going to look which was just okay. There were still stains and traffic areas that were clearly still there(our carpet is 7 years old0. We have plans to replace the carpet so our expectations were low - we just wanted it ot be clean. JB make our carpet look almost new again!!

Report a concern   March 14, 2013 — Rated 4 out of 10 by B.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have a follow up visit scheduled for this Saturday to follow up from my Tuesday cleaning. There were still spots in my carpet and I was left a large white stain on my stone circle drive. This was the second time I have used Zerorez and NOT happy at all after spending over $400 the second time. Unless Saturday's appt corrects the issues I WILL NOT use Zerorez again and not recommend to any family or friends.

Report a concern   March 14, 2013 — Rated 10 out of 10 by A.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The lack of chemicals.

Report a concern   March 14, 2013 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Daniel was our service provider. I can only say that it has been a extremely long time since I have been impressed with such quality service. His work ethic and professionalism is very rare. I do not normally provide feedback when service is acceptable or even "better than most" as that's what I feel like I pay for. Daniel is an outstanding representative for your organization. And my carpets look great!

Report a concern   March 14, 2013 — Rated 10 out of 10 by Barney Auton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets always look like new with no residue

Report a concern   March 14, 2013 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Honesty and professionalism of the service provider .


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