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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not throw out the cleaning solution on the customer's grass, causing the grass to die.
I was impressed with the knowledge of the technician and I think the work performed was really good. But what I wasn't impressed with was the clean up. I am finding dust and other stuff that fell from the vents all around the house and also furniture that was moved by the guys was not put back into place. So those are the things that could be improved.
I was given the 8:30-11am window and told I was the first appointment, yet the technician did not show up until 9:30am. I understand he was not late, however, when I called into the service center to see if I could reach out to the tech to see what time he was going to be here they told me they don't give out the tech's phone numbers (understandable). I then asked if she could send a message to the tech to call me, to which she somewhat curtly replied that "we call 30 minutes in advance", implying that she was not willing to do that. I then received a call saying the tech was on his way and would be here within the next 20 minutes. He literally rang the doorbell within 30 seconds. The tech was nice, but didn't do anything to make up for my annoyance up to that point. The carpets were cleaned well, but I can't say I'll rehire- the "call center" feel I got from the lady I talked to was quite off-putting.
The process seems very "clean". The carpets dried quickly. The service rep, Richard, was outstanding.
No chemicals
The service was great but the over all price was high and we had to leave because of the smell.
The house smells great when you all are finished.
Results
More up front about the real cost. Quoted 194$ and ended up being over $300. Would have appreciated more detail about the extra costs.
The service tech was very friendly & well informed what all he was doing & explaining how the product worked.
The person who did the work was very professional, prompt, and did a good job. Highly recommend this person, Mr. Fabian Moreno. You need more like this employee.!!!
very good and willing to do whatever is asked of you! Always do a great job!
Joe was great and very thorough in cleaning each of the areas.
Specials...Scheduling...Timeliness...neatness...Results
Jamal McDuffie was thorough and professional and my carpet and area rug looks like new
I feel the cleaning was very good and the technician nice. But I got the recommendation on KLUV for a $99 three room deal. I ended up spending $555 . I've told 10 or so people about it. None would call Zerorez. The price was far too high. In retrospect, I could ave replaced the carpet. It was 1 1/2 years old.
professional service man, house felt really clean, could definitely see and feel the difference.
your service representative was very personable and did a great job.
I've used Zerorez several times before. This last time, the service tech (Randy Jones) used a machine I had not seen before. It fluffed up the carpet BEFORE he cleaned it. The carpet was left cleaner than the previous times, and it feels softer. It almost looks like new. I also like that there are no chemicals left in the carpet.
I LOVE ZEROREZ and all the AWESOME EMPLOYEES that work there!!!!!!!
The representative was very courteous and professional. The services are outstanding.
I was very pleased with the cleaning and customer service. I am a real estate broker and would highly recommend your services to my clients.
The professionalism, timeliness and friendliness of your staff. Also, the courteous and professional assistance of your phones sales agent Angela. Please recognize her in some way.
On time arrival. The two staff members were very professional in their appearance, their interaction with me, and in their work. Very happy with results.
safe, no residue
The serviceman,Daniel, was very professional and polite. He arrived on time;did the cleaning quickly, and was very respectful of our home. I will recommend your carpet cleaning company to my friends.
The technician was very nice.
The tech was very good and helpful.Very friendly and explained the process very well.
I was alittle surprised by all the add ons.
I was shocked at the difference in price I was quoted on the phone compared to what I
actually had to pay. Not all stains came out. After $540.00 dollars later. I was told
that it would be $25.00 extraa charge for 5 SPOTS. I felt like I was being nickled and dimes
to death. I did not rec. any of the coupons promised etc. I like the process and it seems to work very well with the exception of the stains that where not removed.
Friendly professional technician, Chris!! He did an excellent job cleaning our carpets. Also love the fact that it is safe for children & pets. We would definitely want Chris back as our technician & will definitely refer friends & family as the needs arise. Thanks for a doing such a great job!
I have used two other carpet cleaning companies in the past. I can't see a difference but the biggest problem is that my carpets are old. Cleaning the old carpet is not going to make a huge difference.
The representative, Joshua, was very good.
I thought I would get a Fuller's coupon but didn't.