What our clients think of us!

Decrease all the extras charges into an alternative fixed price menu. This would be good online so customers would be prepared more fully.

Do not leave residue. Friendly and affordable

I was a little concerned when I found the carpet in the upstairs area was bowed up in two places. It would have been nice if the Zerorez representive would have mentioned that it would return to a flat surface when it dried, which it did by the way.

Did a wonderful job, on time

I like the steam cleaning and the use of less chemicals.

Price is higher

My carpet is as clean as it was the day it was born

friendly service men

There are to many upcharges, such as $10 fuel surcharge, $60 pet treatment, substantially more for stairs, etc.

Had to have a redo of one room as it was not cleaned thoroughly, but otherwise satisfied. Will likely use again.

The Tech was very hard-working and obviously motivated to help me get the results that I desired. Great service and I will be calling Zerorez again in the future.

I am very impressed that your cleaning products do such a great job - and it is done without harmful chemicals. It is safe for pets and children! The service was very good. Darwin Harrison worked hard to clean the carpets and the kitchen tile. The result is great!

Nothing at all was negative. Gentleman was very pleasant , professional and appropriatly engaging. I just couldn't SEE a difference after the cleaning, however know there HAD to have been. I will use again and have recommended you.

Courteous technicians, knowledgeable, take time to explain the cleaning process, willing to do extra if you decide you want more done.

Professionalism of Cesear ,our technician .

I had 2 areas cleaned for the price of 3 special. A carpeted living room in the back of the house with specifically pointed out high traffic areas. After 2 days of drying, I can still see where some stains were. Maybe they can't be removed, I don't know but I did not expect 2 days of drying, my perception was this was a quicker drying process as well.
Second area cleaned was a small tiled bathroom floor which I had to go in with a roll of paper towels as dry up puddled water from corners and the whole strip behind the bathroom door. An area rug could not be cleaned even though I've had it done before, I guess I can live with this if it's your policy. Lastly, I had to go back and wipe up the dryed footprint in my hallway and across kitchen from the wet boots. My front door had to remain open, which I thought was a little odd, another company had a hanging item that went over the door to prevent cold air/hot air from going in and out. It was a nice day but again, just odd. The last time (last year some time) I tried to schedule zerorez I asked to be contacted via your email site - I believe it took almost a week to hear back so in the meantime, because I had company coming I went with a competitor. I was happy to see you all at the TX Home show at Cowboy Stadium and actually schedule an appt. this time. Not sure it was worth the wait.

Friendly and informative staff

I like how clean the guy was and the care to protect the corners of my walls from the tubing.

On time. Told me exactly the costs before work started. Very happy with the quality of work.

Detergent free, makes carpet feel cleaner and softer.

Zerorez made every effort to ensure my carpet was cleaned to my satisfaction! Great customer service and I will definitely use this company in the future.

I had to ask the tech to redo the tile on the shower walls because I could not see much difference on the soap scum. Also a stain surfaced on living room carpet that he could not get out. I am sure it was an old, old spill though.

Jose did a great job!!!! He explain what Zerorez use to clean carpets and how safe it is to use in the home. Thanks Jose, you did a Fantastic job.

Techs are always friendly, reliable and willing to go the extra mile

The appointment we made was for carpet cleaning and vent cleaning. When the tech came, he was unaware of the vent cleaning and was therefore unprepared. Once the vents were cleaned, he went through and cleaned the carpets... but there was still vent residue all over the house, and on the cleaned carpets. Not sure how clean the carpets actually got if there was still vent stuff all over the floor.

Tried to explain to the person booking appointment that I did not think the cleaning could be done in 2 hours. The job started late afternoon and took twice the time estimated. The carpets were still wet when the job was completed, then it rained for the next 2 days.

I had zerorez clean and seal my tile. Process broke up some of my grout and seems to have deteriorated mastic under some of the tiles. Service man told me the sealant would dry in 1 or 2 hours. It took about 24 hours. Also didn't do a very good job cleaning sealant off my adjacent wood flooring so I had to do that.

Your technician was very knowledgeable about his product and did a thorough cleaning job. I was very pleased and have already told a friend of mine to call your company.

Scheduling. There was some streaking in a couple of rooms.

Based upon a newspaper ad offering 4 rooms cleaned for only $99, I arranged for this service. The lady on the telephone said there would be an additional charge of $8 for a total of $107. She also said that certain spots might have to be treated which would be charged separately. When the technician came, I pointed out two areas that would probably need additional spot treatment. He said that pre-treatment must be applied to all the carpet in all four rooms and the total cost would be $247.06. Since I had removed the furniture in those rooms, I told him to go ahead, but I made a mental not to never use Zerorez again.