What our clients think of us!

Darwin was great! Very friendly and courteous.

No soaps and chemicals to attract more dirt

The service tech was knowledgeable and very professional and most of all personal. Ron was very helpful to make sure I was satisfied with all that he did. The cleaning was super and taking the wrinkles out of my carpet was a tough job but he was able to make our 5 yr old carpet look almost new. Great job.

I have used Zerorez several times, I like the fact that there are no chemicals used and leaves your carpet really sanitary. Hats off to Will Hobbs. He was very attentive and courteous. Appreciate the service he provided.

I'm assuming this feedback request is in response to the filters that I purchased. Love the filters so far, but haven't had them long enough to tell you if they're any better than what I was using previously. Once again, however, your people give our misinformation. The only person in your organization that hasn't given me wrong information is Jeff Evans. When I purchased the filters the rep said they'd be Fed Exd in two days. I gave it a week and called back. The gal on the phone said it takes two weeks not two days. So I was expecting delivery via Fed Ex. Jeff then called to tell me someone would be dropping them off on a particular day and advised we didn't have to be home. That was correct! Jeff also assisted me with the Zales gift card. So, all in all, I do recommend your company because the carpet cleaning was excellent, the stretching was fair and the filters, well so far so good. But, I highly recommend you re-examine your company's communications policies.

Green solutions; safe for kids and pets

was unaware that furniture would not be moved. When at the home show, we were told that only realy heavy furniture would not be moved. The fact that only one technician showed up, kind of hard for him to move on his own.

The cleaning was more efficient and got stains that previous cleanings from standard cleaning companies didnt get. The tech was professional and thorough.

Sustainable approach....no residue....professionalism

you did not dissapoint. we were very happy with the service and have already recommended you to several people.we will definitely use you again.

We like the Teflon protection. I had tried to clean up wax from 3 years ago when carpet was brand new and tried everything. Xerez got it completely clean, not a trace left. You can only imagine how excited we are that the wax spots came out completely, not to mention every other spot. Beautiful work.

Friendly and knowledgeable. Anthony was very good.

My carpets are 9.5 years old and they look awesome everytime Zerorez cleans them (3 times now). I also have some pet stains that are totally gone. Great job!

the actual operation was very good. The yooung man respectful and efficient. the business part needs improving. leaving a message with instructions to press this button or that button not a satisfactory way to communicate since messaging does not have ability to answer. Hours of operation could also be improved. 6 30 in the evening is not the time to start cleaning. with some tweeking yhou could have a great operation.

they work!

Your technician was very professional and did a great job explaining, showing the carpet/rug improvements. My one complaint would be our carpets were so wet, they were not dry until more than a day after he left, leaving my house about 2:30pm, not dry until much later the evening of the following day.

Talking to my realtor she said you all did a good job and it looks great.

I love that Zerorez is environmentally friendly, I love the way my carpets look after a cleaning, and I really liked the technicians who have serviced my house. Z and Cesar have been my technicians, and they are both friendly and knowledgeable.

Good job cleaning, like the process, nice techs, confirming via email.

Excellent job.

I was very pleased with the service I received. I highly recommend Roy and I will certainly use Zerorez again.

When discussing your services over the phone, please explain better the pricing structure. I was under the impression when talking to the representative that my price was $99 for a total of 4 rooms (including 1 room for free). When the gentleman arrived to clean my carpet, he told me that it is not exactly 4 rooms but 4 different areas of the living room for $99 (ex: stairs count as 1 area, area up to the stairs count as another area, etc...). I therefore had to pay more than what I was quoted originally and feel like I was misled. Other than that, carpet looks good and very clean.

No sticky residues. Common sense approach and my carpets look great.

Excellent job, friendly personnel

carpets come clean the first time. every time I have car
pets cleaned the results are the same.

Joe is the most professional tech . he was outstanding!

This is the 4th time I have called for service at either my house or a relative. Prior to my most recent service call, I have been very satisfied with Zerorez. If this had been my first service appointment I would not have called back for a second appointment. My previous service technicians appeared to be very professional and knowledgeable, which did not occur this time.

How clean our rugs and carpets get, the great smell and that it dries so quickly.

My technician was very good and new a lot about your programs and products. He did a great job!

The technician was friendly and informative, and things started out well. However, towards the end, he suggested a chemical guard to protect some heavy traffic areas and I asked to think about it for a minute. After that, he didn't say anything until he gave me the bill. I had decided to get the chemical guard, but he already had the bill made up, so I didn't ask. Also, I have an oriental screen near the entrance to my living room that has stained the carpet. I asked him about it, but it didn't look like he tried very hard to get it up.

Joseph the technician who came to clean our carpets was very knowledgeable and explained the whole process to me.
I liked that there were no funny smells and now my carpet looks like new. It's like we moved into a brand new house :)