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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man who cleaned our carpets communicated helpful information in a friendly, professional way. The carpets looked better than expected.
It was just as advertised. The guys did a great job.
The carpet cleaning did not eliminate the pet odor. I scheduled an appointment to have someone address the issue. I wish it would have been taken care if during the original appointment.
Use of the hot water treatment to clean my carpet. The Representative was professional and courteous; explained what the services consisted of up front.
Excellent overall cleaning. Joshua, a very good technician, knowledgeable, fast and efficient.
Saved me from having to replace the carpet of my new house. After four days of being in the house, I can finally walk barefoot across the carpets!
This is the only cleaning service that will be allowed to clean my carpet. All other company said they could but failed to get the carpet clean. Call zerorez and the carpet was cleaned the first time. Thanks
Convincing demonstration of how well your crew and equipment did an outstanding cleaning of our carpets. Excellent job.
No chemicals were used. Pet friendly.
rep was a no show during scheduled time frame. after calling reservation agent at noon, a time frame was given me of 1pm to 430 pm. rep showed at 430 did a good job but after waiting around all day I was not happy. supposedly mistake laid with reservation desk.
I was overcharged. Service was just ok. I sent an email about it and received no response. My first Zero Rez experience was fantastic, this one, not so much...
Very quick and efficient. Good results. Pleasant and informed technicians (Tim & Darren).
Appreciate you coming out again to address my concerns. Technician was courteous
Courteous, knowledgeable folks, work hard and provide a great service.
Gets carpet really clean. Very professional. Do think cleaning upholstery is a little pricey!
just water. . . no soaps. . . clean
We called Zerorez to remove dog odors from carpets in house we recently purchased. Men were courteous and efficient and appeared to do a good job. Carpets appeared clean, but dog odor persisted; it is even worse than before the cleaning.
Cleaning service appears good, but pet-odor removal service was totally ineffective.
A refund of the $60 per room ($240) for the pet-odor removal would make everything right.
Thank you,
Name removed
8809 Turnberry Ct
Fort Worth TX 76179
Your Technician was the very Best. Great Service! Give hime a Raise!
Good quality
Professional service, clean carpets when they leave, and carpets stay looking better longer.
Love the idea of no residue. No extras added on once the technician came to my house.
Please do not share my information with anyone.
Thank you
I thought the price was a little high to add on a hallway
Great service. Friendly, knowledgeable technicians. Floors look tremendous!
Services are entirely too expensive.
Jake Stone did an excellent job on cleaning our carpet. He presented cost effective options that met with our approval.
We would definitely use Zerorez again.
It's green and clean
The only problem I had was the time it took to dry. I was told it would take longer because of the pet treatment but, I was told it would be 4 to 5 hours and it took longer.
Carpets always seem very clean. This time I had 1 small issue which I called and told them they might need to clean the tube on the truck that wAs used at my house, I had one area where there was a small handful of broken glass and there was nothing here that it would of come from. But Anthony did a great job and explained any questions I asked. Thanks again for a job well done!!

Joseph the technician who came to clean our carpets was very knowledgeable and explained the whole process to me.
I liked that there were no funny smells and now my carpet looks like new. It's like we moved into a brand new house :)