Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84586 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 20, 2013 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who cleaned our carpets communicated helpful information in a friendly, professional way. The carpets looked better than expected.

Report a concern   April 20, 2013 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was just as advertised. The guys did a great job.

Report a concern   April 20, 2013 — Rated 5 out of 10 by S.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The carpet cleaning did not eliminate the pet odor. I scheduled an appointment to have someone address the issue. I wish it would have been taken care if during the original appointment.

Report a concern   April 20, 2013 — Rated 9 out of 10 by R.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Use of the hot water treatment to clean my carpet. The Representative was professional and courteous; explained what the services consisted of up front.

Report a concern   April 19, 2013 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent overall cleaning. Joshua, a very good technician, knowledgeable, fast and efficient.

Report a concern   April 19, 2013 — Rated 10 out of 10 by Dawn Rivard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Saved me from having to replace the carpet of my new house. After four days of being in the house, I can finally walk barefoot across the carpets!

Report a concern   April 19, 2013 — Rated 10 out of 10 by W.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the only cleaning service that will be allowed to clean my carpet. All other company said they could but failed to get the carpet clean. Call zerorez and the carpet was cleaned the first time. Thanks

Report a concern   April 19, 2013 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Convincing demonstration of how well your crew and equipment did an outstanding cleaning of our carpets. Excellent job.

Report a concern   April 19, 2013 — Rated 9 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals were used. Pet friendly.

Report a concern   April 19, 2013 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

rep was a no show during scheduled time frame. after calling reservation agent at noon, a time frame was given me of 1pm to 430 pm. rep showed at 430 did a good job but after waiting around all day I was not happy. supposedly mistake laid with reservation desk.

Report a concern   April 19, 2013 — Rated 2 out of 10 by M.B.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was overcharged. Service was just ok. I sent an email about it and received no response. My first Zero Rez experience was fantastic, this one, not so much...

Report a concern   April 19, 2013 — Rated 10 out of 10 by Sharon Sheron Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very quick and efficient. Good results. Pleasant and informed technicians (Tim & Darren).

Report a concern   April 19, 2013 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Appreciate you coming out again to address my concerns. Technician was courteous

Report a concern   April 19, 2013 — Rated 10 out of 10 by Jesse Huerta Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous, knowledgeable folks, work hard and provide a great service.

Report a concern   April 19, 2013 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Gets carpet really clean. Very professional. Do think cleaning upholstery is a little pricey!

Report a concern   April 19, 2013 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

just water. . . no soaps. . . clean

Report a concern   April 19, 2013 — Rated 4 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We called Zerorez to remove dog odors from carpets in house we recently purchased. Men were courteous and efficient and appeared to do a good job. Carpets appeared clean, but dog odor persisted; it is even worse than before the cleaning.

Cleaning service appears good, but pet-odor removal service was totally ineffective.

A refund of the $60 per room ($240) for the pet-odor removal would make everything right.

Thank you,

Name removed
8809 Turnberry Ct
Fort Worth TX 76179

Report a concern   April 19, 2013 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your Technician was the very Best. Great Service! Give hime a Raise!

Report a concern   April 19, 2013 — Rated 9 out of 10 by M.Z. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality

Report a concern   April 19, 2013 — Rated 10 out of 10 by G.J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional service, clean carpets when they leave, and carpets stay looking better longer.

Report a concern   April 19, 2013 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Love the idea of no residue. No extras added on once the technician came to my house.

Report a concern   April 19, 2013 — Rated 10 out of 10 by C.H.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Please do not share my information with anyone.
Thank you

Report a concern   April 19, 2013 — Rated 7 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I thought the price was a little high to add on a hallway

Report a concern   April 19, 2013 — Rated 9 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Friendly, knowledgeable technicians. Floors look tremendous!

Report a concern   April 19, 2013 — Rated 1 out of 10 by D.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Services are entirely too expensive.

Report a concern   April 19, 2013 — Rated 10 out of 10 by Robert Black Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jake Stone did an excellent job on cleaning our carpet. He presented cost effective options that met with our approval.

We would definitely use Zerorez again.

Report a concern   April 19, 2013 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's green and clean

Report a concern   April 18, 2013 — Rated 8 out of 10 by V.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The only problem I had was the time it took to dry. I was told it would take longer because of the pet treatment but, I was told it would be 4 to 5 hours and it took longer.

Report a concern   April 18, 2013 — Rated 9 out of 10 by M.L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets always seem very clean. This time I had 1 small issue which I called and told them they might need to clean the tube on the truck that wAs used at my house, I had one area where there was a small handful of broken glass and there was nothing here that it would of come from. But Anthony did a great job and explained any questions I asked. Thanks again for a job well done!!

Report a concern   April 18, 2013 — Rated 10 out of 10 by B.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Explanation was interesting.


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