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based on 83839 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpets get very clean!! And the price is right!
Joshua Lee was very friendly and helpful. Great service.
My wife was impressed with the tech. He was very helpful that day as we had some other issuing going on at our home that day. Please let the tech know we really appreciated he professionalism !
Environmentally safe and friendly.
Very proffesional and knowledgeable representative
I have not yet received my receipt via email for the payment of the cleaning. Please send the receipt.
Technician Tom was very professional and extremely knowledgable and helpful. Our carpets look brand new.
The arrival time was 11-1. I got a call at 12:50 there was a family emergency and they had to find another truck. I received another call at 1:30 saying he would be there in 25 to 30 min. Zerorez arrived at 2. He looked at my 8 rooms to clean. He said the stairs could not be counted as a rm and it would be 3 dollars a step. ($72). He quoted an extra 12.00 for 4 rms upstairs for disinfectant. He also cleaned a sewing rm chair for 60.00. He quoted me 490.00. I wrote a check and When I asked for the receipt he said it would be on my email I was charged for an eighth rm plus the stairs. There are only 7 rms carpeted and he charged me 80.00 instead of 48.00 for the upstairs disinfecting. I called immediately to complain and was told Brad, the manager had gone for the day and would return my call. Brad never returned my call
My carpets looked brand new and the technician was knowledgable and professional.
My carpets look clean and have no "cleaner" odor. The 15 yr old, never been cleaned before, area rug which the technician cleaned in place looks bright and new. He is very willing to come back ASAP to hit those persistent pet vomit spots that didn't show up until the carpet was dry.
Cesar was wonderful! Because we needed pre-treatment, there was an odor but I will say that the carpet dried faster than usual. The cost was about $100.00 more than I usually spend, which surprised me. Many of my friends are watching expenses. You advertised 3 rooms for $99. but the cost was over $200.00 in the end. I AM pleased with the work and Cesar was prompt, polite and an efficient hard worker who explained everything to my husband and me.
Generally picks up stains that others have not and keeps them gone
The service was timely, my technician (Kermit) was very friendly and accomodating, the carpets look good. Good value!....however, I did not get my $100 gift card as advertised...
I liked that it is an environmentally safe way to do our Spring cleaning!
On Dec 20 I got your estimate for stripping/refinishing our saltillo floor tile. At that time I said that I would also like an estimate for doing the carpeting. I was told that if you got the tile job, the carpeting would be done at no charge. You finished the tile on Jan 24 and I paid for it at that time. But I have trying since Feb 4 (with no success) to get you back in to do the carpeting. It was scheduled for Feb 17 (I think), but that was canceled by you folks. We were out of town Mar 9 - Mar 17, but there were no e-mails or voice messages attempting to schedule a date. My concern is that you have already been paid and I have disappeared from your list of priorities.
Zero Rez did a great job on our carpets.
I would like to make a comment about the two gentleman that came to our house. One of the men (Roger or Rodney?) was brand new (2nd day) and the lead guy that was supposed to train him is not a good trainer at all. He did not show Roger/Rodney how to do anything, but was all too quick to point out when he did something wrong. If you do not show someone the RIGHT way to do something, then don't get upset when they do it wrong. The lead guy also refered to training the new guy as "babysitting". As a customer, I don't want to see or hear this stuff. As a manager, I was appalled. Hiring a new person is a big investment for a company and if I were Roger/Rodney, I would not put up with being spoken to like that and this could mean high turn-over for Zero Rez. You need to be aware of this so you can "train the trainer", or remove the lead guy from his training duties.
Did an excellent job, prompt, courteous.
Very knowledgeable tech and also very polite; did a good cleaning job; efficient and thorough.
I like the technicians and I like the way my carpet looks after a cleaning.
I can trust the technicians to do a great job. Zerorez is the only carpet cleaning company to touch my carpets.
Great customer service
There are still large stains in the Living room and Dinning room. You are scheduled to come back for a re-do.
The cleaning works!
My carpet looks great and smells so clean in the rooms where they cleaned. Truly a good spring cleaning!
Joe was so professional and I really enjoyed having your team clean my carpet and couch.
Thank you for your dedication to professionalism and backing it up with a good product.
we live n a condominium - needed a "portable" which the technician did not have on his truck - goes back to Carrollton to retrieve a unit - gets back to our house around 6:30 pm - hooks up the machine (which he said was a rental because all of their others were in repair) - water spills out on my hall floor - trips our circuit breakers several times - aftr hearing numerous ads on KRLD and readin the websit, I was stunned at the sequence of events - terrible experience
two out of three visits exceeded my expectations as far as professional staff and cleaning power
The person who came to our house was very friendly and gave us free protection on our living room carpets. Very sweet! The carpets look brand new! I couldn't believe that he just used water to clean them. I will always use and recommend Zerorez. Very happy customer! :)
The carpet looked BRAND NEW !!!! I was amazed, I have pets and did not expect it to look as good as it did. I had heard of your company thru KLUV, Jody Dean and thought I would try it. I am so glad I did.
Everything was good. Nothing to change.
Looked great when left, found a few spots after it dried but didn't bother me much, looked a smelled clean, but within 2 weeks traffic patterns re-appeared. Probably still clean, doesn't look dirty, just old, but I had hoped that since it wasn't stained that after cleaning the old dirt and natural oils out it would retain the un-worn look. Didn't think it would as it is over 11 years old, but commercials led me to believe it would.Secondly, to the best of my knowledge I have not yet received the $100 certificate to Fuller's jewelers - can you look into this for me - thank you