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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of the service people and quality of the carpet cleaning is first rate.
Train your techs to be fair and honest. The first one was not. He did not represent you well. The do over man was awesome
wonderful
The service guys did a great job and they were very knowledgable and professional.
Our carpet looks great!
Lower your prices
As of this morning our floors still look and smell great. In my experience it takes a couple of days to tell if the the carpet cleaning products really work. The services were were excellent from initial phone call to Joe the technician.
My carpets looked beautiful after your cleaning. My technician, Ernest Young, was friendly, professional and seemed genuinely interested in my complete satisfaction.
Excellent and professional service technicians!
I like the way the product smells and cleans!
Joshua was very courteous and was finished in less than 30 minutes. I will use you again!
no chemicals
Improve pricing...pretty costly.
Very good service, prompt arrival friendly technician. Everything went as hoped. Thank you!
I like the tech very much and he is very professional and demonstrate the products before he performed the work. I would like have the same tech for my next appointment.
Professionaliam of your Tech, Mike.
The knowledge and friendliness of the tech. We will use no one else. Zerorez is great
pet treatment
Unbelievable results! No harsh chemicals.
Excellent customer service and the carpet gets really clean.
your service person was prompt and informative, not a high pressure sales approach, which i highly appreciate. performed a thorough walk thru and did an excellant job of describing the process that you utilize.the tech did a very good job from start to finish
Family friendly products that do not smell. The products do not ruin the carpet like many companies products do. You have a professional and courteous staff also which is vey important.
Dirty area9mud) in one room was not removed at all. I told the technician exactly what it was and he could not/did not remove it. he did charge me extra to remove pet stains though. This was not a pet stain.
You were too late for my appointment so we had to reschedule for the next day. It was more expensive than my usual experience with carpet cleaning. I didn't end up doing one room because it was too much. My rooms are not very big so I feel like that should be taken into consideration when charging an extra $50 to clean a room.
Quick and it looks good
Very happy with the results. Brandon the technician was very friendly and explained everything along the way. We will use Zererez again and we highly recommend your services.
Fast, efficient and the carpet is clean.
It's as advertised.. No chemicals and the associate was very professional.. Our carpet looks and smells brand new and will stay that way!! Thanks Zerorez you are our carpet cleaner for life!!!
The services were quick and effective.
The technician, Joseph, was very informative and demonstrated everything he was going to do, walked through the pricing, informed me of what was going to be used to treat my home and how I would benefit with it, and made sure that everything he worked on was clean to his and my standards. He even showed me how dirty the carpet was and then did a test at the end of the cleaning and, he was thorough, polite and very professional, I'd recommend him to everyone I know and everyone I don't know. My carpet feels so clean and soft and it dried ridiculously fast, my red sofa looks vibrant. I'm amazed at the service and the product.
Polite and he knew his products
I really enjoyed the good customer service. Ernest addressed all the problem spots I had pointed out to him which included moving our living room sofas to get to the carpet underneath where our dog likes to hang out. I had used another company before with the same request and they seemed like they did it with hesitation.