What our clients think of us!

Feel that I was overcharged. Bill was nearly twice as high as first cleaning. Aasked for only traffic areas to be cleaned in house. whole rooms were cleaned. metal bottom plant was placed on top of dresser in guest bedroom with nothing to keep from scratching the wood.
Carpets took all day to dry. Traffic area already showing up again at top of stairs and entry to guest bedroom. Found pile of dog hair and debris in driveway where emptied from previous job.
Was not told of Fullers gift certificate or how to redem it by anyone. Just saw it when printing my receipt.

Was happy with first cleaning b/c none of this happened.

We just moved into this house and cleaning the carpet before we moved in sounded like the best idea but the cleaning actually made to odors worse so we ripped out all of the carpet 2 days later. It would have been helpful for the tech to say that the cleaning was not going to help since the carpet was so bad. We just wasted our money.

Carpet looks great and clean! Our tech Joe was great!

No residue is left in the arpet.

Dried quickly&looks good.Technician was very helpful working around foundation repair situation .

No chemicals

My carpets have never looked this clean. I will always use your company in the future.

Appt was scheduled for 8:30 a month in advance and the service did not arrive until 1:00

Cleaner carpets and no residue

The technician completed the entire job in probably half the time the previous technician did ( who we were very happy with and had requested that he be dispatched to our home this time also. The scotch guard or carpet protector was sprayed very hap hazard and flippant, not through coverage. I also think that the technicians should put shoe covers over their shoes. They walk outside then back on the wet carpet. If needed please correspond to my email address.

The person doing the work was helpful and did an excellent job

the carpet always looks great. The technicians are so friendly.

I especially liked the pre-treatment and the machine that fluffed the carpet pile. Also, the technician was very professional.

Randy Jones was the technician who did a thorough job and described other services available. It was a positive experience.

Friendly, courteous staff who did a great job.

I called when my carpet started drying about two hours after my tech had left our house from doing a "redo" for a spot that had come back up. I was told that a manager would contact me to come out and inspect the spot to check and see if you could in fact get it out at all... since that was the second spot redo... and nobody has called me YET! Its been nearly 2 weeks. My original payment was in the 700$'s for carpet and air ducts cleaning. My dissatisfaction has never been with the technicians that came out.. both times they did their best and were very courteous and informative. I am just unhappy with the cost and the end result of still having spot on my bedroom carpet and now.. nobody has called me to follow up and see how to fix the spot.

Carpet looks great and smells good

EVERYTHING

I did not feel the carpets looked very clean. I realize there were areas stained with urine and feel the extra cost to clean the area was outrageous- $75/jug x 2- for$150 was to much- the area was not that large and feel those areas would of been extremely saturated with the "cleaning solution". Overall, the carpet just didn't look clean- I was very disappointed,

low chemicals used.

The carpet cleaner that came out was named Ron and he was very knowledgable and professional. He worked very hard to clean our whole house. I love that the products used are all natural and my carpet looks great!

MY CARPET LOOKS BRAND NEW..The only down side is that it took a longer time to dry..

Good

The guy did not do a thorough job.

I had to keep showing him the places he was missing..

He was rude!

He was not very thorough!

I would like some credit. I did not receive the gift card .

its efficient and it works

The previous 2 times I was 100% satisfied. Last week's a spot was missed and a few others weren't as carefully attended to as the previous times. I still believe Zerorez is incredible and the majority of their technicians are great and sooo helpful. I will say the 'plan' I chose last week was NOT used and I sadly didn't notice that until after he'd left and I reviewed my email copy. So he got more money out of me than what I'd planned!

Great employees that ALWAYS go beyond....I would NEVER use the services of any other company.

My carpets and tile are clean and oh so shiny.

ZEROREZ IS MY HERO!!!!!!

Polite, prompt, and very please with the service and follow up phone call by service rep. to make sure everthing was all right.

Not a heavy chemcial smell; a very fresh and clean scent. The technician that came out to my home was very professional, did a great job, offered me different solutions for other needs in my home and was very knowledgable.

Very customer friendly.......on time...price is excellent....repeat customer and always will be for my home and business...service tech was excellent!!