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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional
Performed work quickly
Tony was very professional. He made sure everything was to our satisfaction. The products you use are amazing.
My carpets looked cleaner and smelled fresh.
Nothing. Just my first time so want to see what I think over time.
Non-toxic
Very friendly service
I know my carpet was really dirty (I have 2 small dogs that come inside to potty more often than not...I know...gross!!), but I just didn't feel like it was as clean as it has been with other hot water extraction companies. I paid extra for the pet urine encapsulating deodorizer, which I guess worked, but I just didn't thing I got my carpet clean. He didn't even move my coffee table to get in front of my sofa really good, or under the table for that matter. The carpet is about 5 years old, a high quality Tuftex Stainmaster nylon, and it usually comes really clean- with the exception of some old stains. But, my traffic patterns just still feel dirty.
I think your raving advertising campaign may be setting expectations higher than you are able to achieve.
The service technician was very prompt (early actually) and did a very neat and thorough job cleaning our carpets.
arrived timely. professional attitude, and did a good job
We especially liked the new process that cleans deep and gets out all the built-up dog hair (we have two dogs). We were very pleased with the professional and thorough done by Tim Moore.
I loved that there is a pretreat service before carpet cleaning and that most of the water was extracted from carpet which allowed it to dry quickly.
They do a great job without using chemicals.
My carpet is covered with "track" marks from the machine...maybe the setting was too low for my carpet? The tech said they would go away eventually, but I have vacuumed several times and they are still there....my friends say they have never seen that before when they have had carpets cleaned....neither have I. What can you do about it?
Clean rugs with no chemicals.
The technician did a great job and was very courteous and friendly.
Green friendly - good service.
Luke was wonderful!
My carpets look amazing. I took before and after pictures and have showed them to friends and family.
I like that you did not use any shampoo to clean my carpet. I liked the clear canister part in the hose which allowed me to see how dirty our carpet was. My carpet was dirty and it had not been that long since we had our carpet cleaned.
No chemicals used, but carpet looks great. Our technician was wonderful - very professional and friendly.
No soaps or chemicals.
No detergents to attract dirt.
I love the fact that it leaves a home smelling fresh. Not treated with chemicals.
Quick service and carpets dry quickly
Great service and how the carpet looks without using soap.
They really do get the carpets and tile clean
There is no residue in the carpet!
I still have some stain on my living room carpet and I told the tech what they were and it is still there. I showed him another spot and he said it was just water and when it dried it was a spot. When he left it took the carpet too many hours to dry. It was very wet.
First of all he did a very nice job, took time to explain what he was doing and why. I like that there's not a heavy smell or fume type issues to deal with. Very good experience.
I had a horrible experience with Zerorez with cleaning my kitchen and bathroom floors. The first tech did a horrible job and left standing water in my kitchen and bathrooms. He also sprayed an excessive amount of water across my frosted bathroom closet doors. Also there was water sprayed on my kitchen cabinets and appliance. I asked about the excessive standing water but was told it would dry in an hour. It did not. I had to get in my knees with towels to mop up the water. I complained and a 2nd tech returned. He cleaned the kitchen cabinets but failed to clean the kitchen floow which was streaked. A 3rd tech returned on Saturday. He was wonderful and cleaned my kitchen floors. I am just not real sure I can use you guys again or recommend your service. The first two techs were very inexperienced and lacked customer satisfaction skills.
On time and it works!
PROMPT AND EFFICIENT AND VERY PERSONABLE PEOPLE.