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based on 83840 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the upfront pricing, the promptness and professionalism of our serviceman, the fact that he did not spend time upselling me on products, and was realistic about what kind of results we could expect (and the carpet ended up looking better than I thought it ever could.)
Call me so I can let you know please !
469_879_5707
Explain when appt is set up that if rooms are big, there will be an up-charge from amount quoted when rooms are larger. I didn't know that the charge quoted was for a certain sized room.
Easy scheduling and on time. Technician knew his job. Technician explained each step and the products used. Technician also explained other services available.
No soap build up. Very very clean.
We received a call confirming our appt. for 11:30 - 1 on Sat. Apr. 6 prior to the appt. The tech. called the house at 9 to let me know he was on the way and then again at 9:20 when he arrived however I had out running errands. I called the home office as soon as I got back to the house at 9:30. They checked with the tech and he did show up later in the morning. The tech was very curtious and friendly.
It took almost a full day for the carpets to dry in one of our rooms. We do not have an ceiling fan in that room. The tech also wasn't sure what rooms he was supposed to do. I showed him the main 3 rooms when he arrived and when he was finished, I asked about the 4th room. He said that he did the hallway so I guess he figured that was the 4th. He didn't move any furniture around or put anything under any of the pieces that might have needed to be raised up to allow for drying around the edges of the furniture. I didn't ask about this prior to making my appt. and was not sure about the normal proceedure. I should have checked when making the appt.
My old carpets look very good and he did a great job and was very informative
My carpet in living room still looks dirty. Not sure if anything can be done.
I thought trying to clean our 20+ year old carpet was going to be a waste of money, but I'm happy to say I was wrong.
THE EMPLOYEES ARE WONDERFUL AND THE PRODUCT IS AMAZING
Tech seemed very knowledgeable and friendly.
Service technician was empowered to go above and beyond what was expected based on the appointment we set. He was also friendly, knowledgeable and respectful. The carpet looks and feels much better than it did. We like the idea of being eco-friendly when we can cost-competitively do so.
Very helpful and friendly technician. He explained why he would not be able to totally remove certain spots in our carpet and what it would cost (extra) to even try.
I loved the Zerorez service. My kitchen tile looked amazing after the cleaning. The service technician was very professional with his service. I was overall very pleased with this first-time experience with the zerorez process. My only dissatisfaction was with the cost--very expensive!
The carpet cleaning was great, however, the tech talked me into getting the tile in the kitchen, bath, and entry cleaned. That left a milky haze on some of the grout and especially the wood floor that abutts the tile. He did say I would have some foot marks, but it took me
about three or four washings of the wood floor to remove the footprints and the haze that was left on 30% of the grout. I would not do the grout cleaning again.
Great job! Liked the young man you sent. Hard worker! Knew what he was doing!
Did a great job on four rooms and charged less than quoted! And the carpets look great!
I like what a great job that was done to clean my carpets and get rid of the pee stains from my pets too! Joshua was so nice and explained everything to me! I will definitely be using y'all again and recommending y'all to my friends and family! Thanks again!
First name removed
The carpet looks awesome
Zerorez is the best!
Zerorez does a good job.
Carpets are truly clean and feel soft, not stiff,when you are finished.
My carpets are 10 years old and look new now after Zerorez cleaning. They smell great and are soft and fluffy. Best cleaning they have had over the years! I will definitely be a repeat customer!
Knowledgeable and cordial service provider. Carpets look great!
(Do have one funny spot that -3" square...was a depression from the leg of a desk that was moved to another location - was dark grey this morning....not sure about that. Used a spray on carpet cleaner on it. So far, so good. I'll know more in the morning.)
The customer service that James provided was awesome! He educated me on your process. So my decision to save my carpet was an easy one.
Softness/cleanliness of carpet. The other companies leave the carpet less clean and crisp/stiff.
Carpets are dry when finished and no odor.
I like that you offer green products and that I know my son can crawl on the carpet without getting sick from detergents
I love the professional service I received from your field techs. Our carpets look fantastic even weeks after the cleaning. I especially love the fact that with small animals, the cleaning process Zerorez uses is safe for my furry critters. Thank you for an excellent job! We will be using your services again.
My carpets were extremely dirty (mud from dogs, spills, old) & your system was the best I've seen! Thanks for a job well done!