- Phone: (214) 372-5326
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based on 83840 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professional, knowledgeable, friendly and the product is excellent
Cleans & leaves no residue
The techs that came to the house were extremely professional
I am extremely pleased with the carpet but even more with the
Tile cleaning that I asked to add on!
Roy was excellent in explaining the services and did an amazing job!
The technician was very professional and informative.
pet friendly
Because of stains on our carpet the price went up considerably.
I got a $25 off card and when I tried to use it during my service, I was told that ZeroRez would send me a visa gift card for the $25, but no where on the invoice did it say that I had this coupon, even though I showed it to the person. I have no idea if I'll get that $25 off, which was the only reason I scheduled service in the first place.
Other companies have cleaned my carpet and it did not leave the bad smell. Yes, my pets have had mistakes on the carpet. But eliminating the smell did not seem to be a problem for the other companies. The tech who did my rugs told me that unless I spend an extra $200+ dollars, the "cleaning" would make the carpet smell worse. I declined....never had issues with any other company.....and it IS, indeed, worse. I must admit, I'll go with others who cleaned them for less and eliminated the smell.
This tiles are still not completely rid of the buildup. Keith came over this past weekend and worked his butt off and did a great job, but still we can see the buildup. After the tile floors were dry the is a residue that makes the floors very slippery. I have to go back and steam clean them. I never got the certificate to the jewelry store as mention on the radio with Jody Dean. I did go to the website 4 times and different intervals and it advised me that I was not eligible. The carpet cleaning was great, but I just can recommend Zerorez for tile clearning.
This was the 3rd time you sent people out to do my floors. The first time the individual did not have a potent enough solution. The second time the person shows up and has now clue on was he was facing to clean the tile, and he had no tools. I move all my furniture that day an the job didn't get done. The 3rd attempt, Keith did his very best. I haven't seen anyone work that hard in a long time. Still you can see a waxy film on the tile.
When Keith arrived he was told that he was going to a 3rd story apartment. And he did not have the details on what had occurred before on the attempts to clean the tile.
I called 3 different times and talk to various people on what was to be done to the tile before the service person arrived the 1st time, the 2nd time and the 3rd time. It just seems that Zerorez has a communications problem. No one seem to have listen to my attempts to explain what needed to be done and what had been done in the past.
I believe I should have somekind of refund for not getting it done the right the first time, and for my labor of moving all furniture for nothing the second time and for it still not being perfect the last time.
Please contact me at Email address removed
Service was great this time and a week ago. Couldn't remove tea stain , the original reason for repeat visit.
It was more expensive this time ( used more solution for lesser area ) and the carpet seems matted.
My carpet looks great!!! The technician was very professional and knowledgeable.
The Person who did it . Great Care in doing job. He worked with me to do the Job.
Clear price and no hidden fees.
Polite and knowledgeable technician, lack of chemicals, carpet came clean very well.
Right on time and very courteous.
No residue on the carpet.
Tech very knowledgeable and products seem to be very good sobfar.
Chris explained everything well and it looks great!
Some of the traffic areas of the carpet were cleaned but they did not stay cleaned the gray color came back up within two days of carpet being cleaned.
No Soaps and lots of steam. Cleans wonderfully and stays cleaner, longer.
Was not impressed with the initial appointment set up. When we called the customer service agent told us that there was no preference on time of day for the appointment even though we called three weeks in advance. When we got the 48 hr. appointment conformation, they wanted to send someone out at 6:30 PM the day before a holiday. This not being satisfactory, we rescheduled for the next week and the customer service representative said since we were upset they would give us a morning appointment. This is the second time we have had our carpets cleaned by Zero Rez and this time carpets seemed much wetter, we still have damp areas of carpet on Monday morning and the carpet was cleaned Saturday.
Quality cleaning without all the chemicals.
their safe and work good
When contacting you via web, we never got a response. Called 2 weeks later and was told sorry never got it, but if you are still interested can book now. Booked and was told a specific arrival time. When called to confirm was told a 2 1\2 hour window. That was never said and when called on Sat to see if driver was on the way, rep stated all calls were recorded and he stated he would listen. Came back on the line and said he did not hear a specific time, which he was saying I was lying. I would not have been upset if I had not been told a specific time and to insult me by putting me on a 45 second hold to check a recording that was over 5 minutes long. The young man also said you all NEVER give a specific time, but in this case you did. The young man who came out was very nice and professional and he did a really good job. His name was Daniel. He is the only reason that I would possibly consider having my carpets done by your company again if I could have him to it. Make sure your persons who run your website know to check for future customers and don't misinformation and when a customer calls back because was told wrong, don't treat them like they are lying. It's not good for business.
I was extremely frustrated with the 2.5 hour window given for my appointment. The window given to me was between 4-6:30 PM. My wife had to schedule her appointments around this very large window, then at 6:25 PM we recieved a call saying the rep was running late. I nearly cancelled the appointment and called a different company out of frustration. This left a very sour feeling and is similar to the unfortunate reputation that plumbers and cable companies possess in terms of large windows and inconvenient appointments. If I choose not to utilize Zerorez in the future, it will be soley based on this poor customer approach.
Once our rep, Roy, arrived to the home, everything was great. Roy was very professional and it was obvious that he has a lot of passion for what he does. The carpets looked great when he was done and we were very pleased. I give Roy a 10 out of 10.
Clean stains on the first visit to avoid coming back.
We have used you 4 or 5 times and have always been amazed how good our carpet looks after you are finished. We referred you to a Property Manager that manages a rental property we own, and he was amazed. He now uses you consistently and on a regular basis. We have only had great experiences with your employees. Very cooperative and helpful.
Joe S. Walker
Environmentally friendly products, reasonably priced services, courteous employees