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based on 83840 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
cleaning done quickly and looked good
Tech was very knowledgeable and courteous.
My carpets are clean, all stains came out and stayed out!
Your procucts are very good and they defnitely work. We are most pleased and will call
you again.
friendly and knowledgeable techs, good quality of cleaning.
Associate was very neat, clean and professional, as well as very knowledgable in all services provided by Zerores. We particularly like that no chemicals are used in your carpet cleaning. Would likely use your services again. Thank you.
I felt like I got a good thorough cleaning of my carpets and the people that performed the service were very professional. I have never had a cleaning company that has me do a final inspection.
He very knowledgeable and explained everything to us.
I have been a customer for 6 years. I only have 2 rooms of carpet bu I get them cleaned annually. The carpets look and smell brand new.
We were fully satisfied with the services provided. Thank you.
You rep. came in and measured my home and quoted me $967.00. This was the 3rd time I have used Zerorez and the last time cleaning my tile was $155.00 plus $89.00 for the carpet. I have a 1,600 square foot home so the only deduction I can come up with is that either he is a crook or the company is a crook! I finally got him down to $342.00 to clean the tile and carpet. He did not put on a protection spray afterward. I moved ALL my furniture before had and all he had to do was come in a clean. He did not offer and did not help me move any furniture back in it's place. I moved it myslef. I will talk bad about your company for now and as long as anyone talks about carpet cleaning! I feel you need to send me a check for $98.00 to make up the difference in what you charged me the time before and the time this past Saturday. By the way, the previous cleaning also put down the Protector on my carpet.
It would be nice if you could give me a narrower window of when the service tech would come to my house. 3 hours on a Saturday afternoon is pretty long. Also, it would have been nice if you had told me that the service tech would call before he came, so that I could run errands closeby, instead of waiting at home all the time.
Good and professional work. Timely as promised. BUT, you must tell in advance that there is a mileage charge. Not knowing is likely to make customers angry at you.
The spots were gone and it dried beautifully.
I think the service a the most fabulous of any company we have tried! Always friendly and fast service. always a great job!
There were some spots that he didn't get out.
Excellent!!
I like the fact that there is no soap residue. And Nolan was great-very friendly and professional!
Great customer service, and the cleaning is the best in the industry.
It was clean, no resudue and dried quickly
They work well
Carpets dry fast with no residue and techs are friendly
The Tech was excellent. He was knowledgeable about the process and worked very hard to do the best job possible.
No strong smells
the promptness and professionalism of the tech. james educated us on how to maintain our carpets now that they have been cleaned.
Your tech made my stain worse, charged me an extra $25 to try and fix it with chemicals, and then it took another two visits, waiting four hours, to get someone to finally patch the spots. Each time the messages that I shared with the office did not get passed onto the techs and they never knew why they were coming to my house. There is poor communication and I should be receiving the $25.00 back plus something for all of the aggravation that it caused for weeks.
I love the fact that you don't use soap or chemicals to clean the carpet. The grout work you did was excellent!
Efficiency of technician and cleanliness of carpets. The living room was so dirty I didn't think it would come clean but it did.
Please respond to my request for clarification of enzyme treatment charge and state tax rate instead of city and state since this is an unincorporated area and we are only required to pay the 6.25% rate
Pricing and timelyness
I should have done a walk-thru before the service men left.