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based on 83840 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did a great job and the tech was very nice and helpful.
Justin was awesome , and did a great job at explaining to me how Zerorez is different from everyone else. He was on time and very professional. Great attitude.
Cindy Hennard
Darrin assured me that by using the pet treatment and flashing the floor where there was per urine that he guaranteed the odor would be gone. When the carpet dried, the odor came back and some of the stains are still there.
Dustin did an awesome job
Your workmen are always very polite and helpful with answering questins
I heard advertisment through radio station. I was little taken back when there was going to be extra charge to treat areas where pets had soiled. I was under impression the special price would treat it. He just did the basic cleaning, it still looks good.
Your service was great. The young man did a great job on our carpet and tile floors. He was very professional and curtious. I think his name was Jay, Justin or something like that. Anyway, he did an awesome job!!
Your technicians were on time and professional, and the did an outstanding job! Very impressed.
Very professional technician. Explained everything as he was doing it
More upfront about additional pricing options - pet treatments, etc
I had a patio carpet cleaned and for the first time in ten years and two different homes, it was not clean after you left. Then I had a large rug cleaned on the driveway to steam it and straighten out the kink in it. One price was quoted and after I wrote him a second check, tax was added and I had to scrounge for change in quarters and one coz it was over five dollars more. I had every piece of furniture already moved off the carpet nand i had vacummed it twice so it was an easy job. I also had to point out after he was done the two rust spots that he did not even offer to clean with the spray magic cleaner.
They worked fast and the young man that came explained everything to us. He was extremely polite
I liked that there were no chemicals used.
Carpets were very clean and some very old stains were removed that I did not think would come up
Best job of any carpet cleaners !
We loved the fact that the carpets were not soaked. We liked the fact that there
didn't seem to be much risadule left in carpets.
Too much confusion regarding what the company policy is? 3 different answers from 3 different people. An appt that was set for 430 to 6 and received a call at 1230 saying the tech was on his way. Seemed as though the answer on the 30 day free spot cleaning changed due to no available techs for the later appointment time. I was happy with my initial visit but the latest confusion leaves me wondering.
They came back out yesterday to address a stain issue and they acknowledged the problem was theirs. They failed to return our call today when we called to attempt schedule repair.
Natural Products. Friendly and thoughtful service provider! Same Day service!
When cleaning our family room upholstery (sofa, love seat, two recliners) we assumed your workers would cover/protect the hardwood floors. Instead, at the end of the day, we discovered the floor was wet (damp) and covered with a whitish residue. We had to remove the area rug and furniture and clean the entire floor (large room). It took a lot of elbow grease because the damp residue adhered to the hardwood. It took several hours to complete this work.
They are clean and green .
The carpet smells clean and dries very quickly. The man who cleaned the carpet was very professional and did a good job.
very professional and got the job done!
there were a couple of spots that the tech was not able to get out. Of course try not to nickel and dime me for additional services.
Other than that I was pretty happy.
That they are safe for my family and the environment
My carpet is still stained from the attempt to remove pet stains. The carpet stains were not here prior to the initial cleaning. The carpet is still sticky to the touch and discolored. I've had a technician out no less than 3 times already and my time is valuable. I'm beyond angry about this entire experience. I've spent a LOT of money and time - still unsatisfied. -Name removed, J.D.
You men and customer service were great, very professional and friendly. But I found the quality to be lacking. I specifically told the carpet cleaners that my dogs had thrown up on a certain spot on the carpet and they applied "enzymes" to clean it. While the smell has improved, my dogs still lick that spot on the carpet as if it is not really clean. Also, there was a blue blob of toothpaste left on the carpet, which should have come up easily enough with just plain steam. As it was, I had to take a wet rag and scrub it out later that night. No big deal, I was just a little disappointed. I had expected great things based on your advertising, and your service was good enough, just not great.
Your products really clean our carpets! We want to especially mention about the service technician Randy.
He did an excellent job. We were also very impressed with his ability to stretch our carpets.
His partner George did a good job too!
Your technician was knowledgable, professional and friendly. The products are earth, pet and child friendly and smell great.
I was told a price of 99$ for 3 rooms and 1 free, then was charged a total of 312. No one Said there could be additional charges, I went ahead since it was to remove the pet pee odor. It was done yesterday, today the carpet is dry and it still smells like urine. And a dingy smell.