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based on 84587 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional service -- world class!
quick and efficient, we got immediate attention when I wanted service ASAP because of an wine spill.
Your technician was in my house less than 25 minutes. Although I have a small home, I did not feel that a good job was done. My carpet is less than 3 years old, was lightly soiled, and had one slight traffic pattern. He immediately told me that he could do nothing to make it better .... even though you advertise that you are especially good with traffic patterns. My carpet looks exactly like it did when he arrived. I am very dissatisfied with your service!
The technician was extremely nice & polite. He did good job for the most prt, but failed to move a chair and 2 end tables to clean under them. Was a bit disappointed to discover that this morning when I moved them out to vacuum.
The products work....better than soap. Your service people were knowledgeable and supportive of the customers requirements.
I was disappointed in about every way possible. When I would call your customer service in the supervisor was never around I would leave a message to supervisor would never get back to me not until 3 days to a week later. And when jake stone came out to do my carpet thats where things really went down hill. He came in and rushed the job and even damaged my baseboards. When thomas came out for my redo he did it right and was the only good experience i had biut also made me more mad because I was seeing all the things that jake skiped and found out that he out right lied to me about a lot of things and now I just got a hold of a manager that said that he didnt know my baseboard issue had not been resolved
The tech was freindly. I got a call when you said I would and my carpet looks great!!! The only think we didnt get was our Fuller g.c. Can that be mailed?
Arrived at a good time - was completed a little over an hour. Technician was courteous.
1. No chemical residue left behind.
2. The cleaner that came out did an up-sell for carpet stretching and trimming as an added service. The work he did was excellent and was worth the extra money.
3. The cleaner was very courteous.
Very friendly service.
I have been using Stanley Steamers for years and then I heard about you. The first time you came out it was awesome!!!! The best I have ever seen. the second time was good but not as awesome as the first. The carpeting didn't seem as clean. It was good not great.
Richard was very polite and very knowledgable. We have confidence in his ability to get our carpets their cleanest.
I Last name removed the process of no caustic chemicals being used.
Greta job
First name removed
competitive pricing, ease of setting up appointment
Promptness, professional,very courteous
my carpet looks brand new and its going to help us sell our house faster and for more money.
The man was on time, was able to give the price quickly, took care with my property, was very pleasant, and I like the idea of not having a soap residue left behind.
fast service, friendly employees
We were quoted $99 for three rooms but when the tech showed up, we were told we were going to have to have pet deodorant or the pet smell would be worse. The cost was, as you know, $180 MORE than our quote. It seems like a standard question would be "Do you have pets?" to prepare the customer for the possibility of and extra $200 charge. The tech was GREAT and gave us one room free, however, the stains did not come out and the smell was back the next morning.
Joseph did an outstanding job my carpet looks brand new . Very satisfied with the job performed.
Made my soiled and damaged Travertine tile floors look like new!!!
Daniel did a good job and he was very easy to work with
The technician Austin explained each step thoroughly. I would highly recommend him.
The young lady I spoke with to schedule my appointment for carpet cleaning misspelled the street name and the email address which caused issues. Once the address was corrected they did find the street but was late. Were scheduled between 4 and 6:30 and did not show up until almost 7. Was told my receipt would be sent by email. This would have arrived if the email address had been correct. I had to call twice the next day in order to have the email address corrected. The carpet is OK but the staff is not professional.
I felt like i was subjected to bait and switch. The appointment setter would not give me an estimate of what it would cost to clean two stains on my carpet. The first thing the service tech did was check the company records on my account. I was not prepared for a $300 First name removed to clean two spots.
The service men were very friendly and they provided a great service.
Great service provided by your service tech!
Technician, Joseph, was very nice and thorough
I paid extra to have spots removed but some did not come out, but otherwise a good job
Professional standard, appointment time, quality of the work
The fact that the carpet is clean and it dries quick quickly