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based on 85456 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
My technician was early for his appointment time. I received a message asking if it was ok which of course it was. He was very friendly and very professional. I've been a customer of Zerorez for over 20 years for a reason. I love that after they are done there is no crispy carpet or soap smell. Not to mention it is safe for my furbaby.
Our technician was very sweet. He did a great job and communicated throughout the cleaning.
Diamond provided excellent and professional service. He genuinely seemed happy doing his job.
Quoting process was quick and professional. We had two other companies here quoting and they took a long time and over-explained their process.
Very poor cleaning job..had to redo it myself..would like a refund
Prompt. Neat and friendly.
The technician was very professional and did a great job. He called when he was on the way and he was early which I loved.
The gentleman who came to our house was very professional and efficient. He explained what he was doing and told us what to do to get the carpet dried.
Technician was prompt friendly and very informative. He did a great job on the carpet.
Mario with ZeroRez was quick, friendly, and efficient. On the day of my appointment, he called me to ask if I was okay with him showing up early due to a cancellation. I was available, and he was at my house within 15 minutes of the phone call. We've had some issues with pet messes recently, and he explained my options well and was not pushy about adding on any additional services, which I greatly appreciated. It was a bit pricier than some other companies I had previously spoken with, but the experience with ZeroRez was far more pleasant and efficient, which makes it worth the extra cost, in my opinion. I will be using ZeroRez from now on for carpet cleaning and am considering using them for air duct cleaning as well due to how pleasant and easy the carpet cleaning experience was.
This is my third time using Zerorez throughout the years, and I've been satisfied by the results. From my area rugs, to my furniture, it feels like I have just purchased them, because they came out like new!
Cleaned a very large area with ease that I had to do a couple of times. It looks great!
Attention to details when quoting prices to customers. The quote I received over the phone was not the price I paid when the rep came to my house. Same exact work I explained over the phone was not calculated correctly when given the quote.
Excellent service. Very professional. Burt takes pride in his work. Best of the best.
Removed some old stains and did it quickly.
Service was good as usual. Arrived on time and made sure I was satisfied with the job.
Great service. Been using zerorez for years and every time has been great.
We liked our service from Zerorez! it was our second time using your company but our first time with upholstery cleaning.
Your technician did a fantastic job, he was very efficient and it took exactly the time he said. Infact he showed up earlier than we expected and our couch looks fresh and great!
thank you for the great service and we hope to have you back for future Spring cleaning.
Outstanding service. I had an amazing experience.
We have always had a good experience with Zerorez. The technicians are always friendly and knowledgeable. Zerorez is the only carpet cleaning company we have used since moving to Texas 13 years ago.
When giving the price to clean carpet all your additional fees should be included and not added on at the end.
Everything!
Great customer service
Good job!!
I had my ac cleaned, I specifically asked if I needed to cover anything to prevent debris falling from the vents and was told no (with some explanation about the machine) when I came home there were several area including over my couch that had to be vacuumed. I had an issue with the technician “not being able to get to a vent” which once I got home I realized was a little ridiculous but whatever next time I will just use a company that specializes in ACs not just cleaning carpets and also ACs
Alberto was the BEST!! He came in, got to work and was fast but EXTREMELY thorough.. EVERY one of my stains are gone!!!!
Service professional was on time and finished his job promptly. He knew what he was doing and provided an honest assessment in advance of what we could and could not expect from the cleaning.
Always professional, fast, and leave our carpets looking great!
I was impressed with your customers service. It was easy to communicate with you and my service representation Jessie comunicated his arrival time would be right on schedule.
Jessie easily showd me the process and explained my options and found one that worked for me.
The cleaning process was impressive and I was nicely surprised how great this cleaning was for my home. My carpet is in great shape. I will be using Zerrez in the future. Thank you