What our clients think of us!

We love the way you clean our carpet.

Prompt service, professional

Tech charged me DOUBLE what the lady on the phone stated. I told her I needed my couch done and a pet treatment. Then decided to to my 3 small bedroom with a free hallway. I was charged SEVEN HUNDRED DOLLARS for this. AND I still have stains in my hallway. Will NEVER use them again and I’m going to report to the Better Business Bureau. SO disappointing.

1) I heard an ad on the radio for a special of 4 rooms of carpet cleaned for $99. I went online to schedule that service to find out that you have a $127 minimum. So in reality, I can get 4 rooms of carpet cleaned for $127.00, not $99.00. You can't add anything except stairs to get to the $127.00 minimum. This feels like false advertising and a bait-and-switch tactic.

2) We moved ALL of the furniture out of the living room and den. The technician arrived and started looking at the carpet with a flashlight, "looking for biologics". He hones in on an indentation in the carpet from the leg of a coffee table and tries to convince me that the indentation in the carpet is from pet urine. The dude is actually down on his hands and knees sniffing my carpet trying to convince me that the indentation from the table leg is from pet urine. I assure you there is no way in Hades a hamster could have gotten under the table leg to pee there let alone my 75 lb adult female dog. The tech then hones in on another spot where there is an indentation from a chair and again tries to convince me it is from pet urine. I point out to him that there are FOUR indentations there - one for each chair leg. We have an open-concept floor plan and all of our furniture is sitting in our dining room and kitchen. He then goes on to point out indentations from our couch, a recliner, and another coffee table trying to convince me it is from pet urine.

3) He then tells me that because I am declining to have the so-called "biologics" areas, (i.e. the furniture indentations in the carpet) treated, there will not be a warranty on the service today, and if they have to come out again for any reason it will be the full fee.

I can only assume that he makes a commission on getting people to add on the biologic treatment.

I have used ZeroRez for over a decade but will be finding a new company.

Professional and courteous service

We love the quality of the clean. The technicians are always professional and do an excellent job.

It was quick and easy and he was so respectful of our home and our time.

As usual, your service was great. He was on time, organized, and prepared.

I wrote you a glowing report about your service man. I can't remember his name but you have it, He was amazing, got here on time . worked hard and got all spots removed. Very courteous and pleasant.

Randy did a great job cleaning our old carpet! He got it cleaner than I could have imagined!!! I had a spot that I couldn't get out but he did!!! What a nice guy too!!! Way to go Randy!!!

Carpets look great! Tech was very friendly, he worked efficiently and explained the process to me.

Excellent service and very professional

They did a good job

Great service your technician did a great job on cleaning my carpet thanks

Excellent, professional techmician.

The master bedroom smells worse than it did before and it was the room that was most important to me.

The service guy was knowledgeable and didn’t mind explaining anything I needed explained.

The service provider arrived on time, explained what he would do, finished when he said he would and very polite/friendly. Our carpet looks great! Thank you!

Technician came to my house on Wednesday. He asked to arrive early and i said that was fine. He did a very quick job - 3 bedrooms and 2 living areas. There was 1 particular stain i was concerned about which was the reason for the initial call. I said it looked like it was still there but he said it was gone. I went to check in the rooms he cleaned and realized he had cleaned around several lightweight things that were in the floor - shoes, a frame, backpack. He didn’t clean under a high desk (bottom was open). I would have appreciated him asking me if i could move a chair as he never gave me the option to clean under the chair or beds. I paid $100 extra to clean an additional room just to have him clean 30 square feet in a 200 square foot room….why would i do that?. He cleaned around a frame in the floor in another room. When i went to get him he was already packed up and asking for a tip. When the stein because more visible as the carpet dries I called that evening at 6:30 (recording says you are open until 7) just to have no way to speak with anyone. Next morning someone calls me to set up another appointment one week later. My house was all torn apart to clear the carpeted areas and they expect us to live like that for a week? How out of touch. Finally they squeeze us in 3 days later. I have to take off work. And now they are going to be at least an hour late. I could have gone to work and been home in time. I have used Towers, Stanley Steamer, Prochem, and other cleaners. I’ve never had this experience. I only used you because we listen to KLTY and my daughter recognized your ad. If you want to make things right, I would like to be refunded but I’m doubtful that will happen. . This has taken up 4 days of my week. And cost me $250 vs the $100 advertisement. And the stain is still there and it still smells horrible Which indicates to me the cleaning process doesn’t work.

We had a great carpet cleaner: respectful, courteous, and did a fantastic job!

I was not informed about a $25 service fee!!! You charged me without my knowledge!!!!

Carpets were cleaned okay. Still had a couple spots left that I was able to remove with a little elbow grease.
My daughter's $125 pair of shoes went missing after your technician left our home.

Very reliable. Do what they say

Quick, easy, and accessible.

Reliable
Friendly
Quality
Affordable

The technician did a great job on our carpeted rooms. He got our floors looking almost brand new. Much appreciative of his professionalism and neatness in our home. Thanks Zerorez.

Zerorez cleaning process leaves the carpets very clean and the carpet dry quickly.

We had our air ducts cleaned yesterday. The company texted and called to confirm our appointment time. As promised, the technician called when he was on his way and arrived promptly. He was polite and informative and he completed the process without undue disturbance to our day.

I really don't understand why you go over each area only one pass. Seems like you could do 2-3 passes on every area and be more thorough.

Got stains out and carpet looking fresh