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based on 85456 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It worked great, professional & personable employees. Thank you. Will use again & will recommend to friends 7 family.
Clean, service tech was friendly, explained things well
Always great service!
Quick and easy, booked an appointment for the next day and the guy was in and out of here in an hour.
The whole experience was very good. The Carpet looked and felt very good. It took the smell of pets out. The service technician was super nice and professional I felt very comfortable with him. Thank you
Always on time and take care not to damage furniture
Joe was great and the carpets look fantastic!
That our tech Tristian (Fort Worth) was very professional and had a very good attitude, and he did a real good job. He is an employee that makes the experience of dealing with technicians worthwhile and a good experience.
No harsh soaps or detergents used.
On time, thorough job, nice, friendly carpet cleaners.
Friendly knowledgeable people
Very happy with the work that Zerorez did to my carpets! The tech was very professional and courteous.
The technicians are always prompt and courteous.
Always so polite! Very responsive and quick.
Job done completely! No mess afterwards.
Highly recomment them!
Not happy with Bait and switch pricing once tech gets to house. Made appt with tech that serviced house previously and they sent someone else initially.
although zerorez made this right by sending original tech on another day and offered discounted pricing I’m
Not sure I’d use them again and pay $1200 for duct cleaning for the 90 minutes the tech was here.
Not 100% confident all supply lines were cleaned as the secondary plenum was not opened up.
Joe did a good job, he showed up on time and explained what and why he treated and cleaned the carpet. I was very pleased with his work. I recommend him and Zeroez services in Fort Worth anytime.
Stella M.
My technician was really nice and professional! He did a really nice job. He helped me move 3 pieces of medium size furniture that he did not have to do. I appreciated that a lot.
The carpets look really nice today, which is the day after.
On time and thorough
Arrived on time. Explained the work to be completed and the time frame. Finished as expected.
Our technician did a great job and was very thorough. Would want to request him again.
Prompt - well done- couteous
very nice Man discussed with Me what services would be done, did a Fantasic job.
I loved that we were able to call and get on the schedule the same week! The tech was very helpful and showed the difference of what our tile should look like, and what it would look like after it was all cleaned and sealed. I definitely recommend cleaning AND sealing...why would you clean it without having it sealed :-). Highly recommend, the tile in our bathrooms looks so much better.
A whole lot of confusion and miscommunication in the beginning. Granted, I did have an unusual request. More importantly, the carpet did not come clean at one of my homes - both the traffic patterns and some of the pet stains are still visible.
I called asking to clean my top stairs because of recent spilled coffee stain and the armrest of a chair. i said i had a coupon for 3 rooms/$109., the spokesperson I talked with said it would be approximately $130. When the tech came out, he said the stairs and landing would be 2 rooms; the chair arms counted as an entire chair $75.00. But he couldn't get the coffee stain out at all and the stain on the chair arms was worse. The total came to $217. including a $25. service fee that I hadn't known before.
Expensive and not one area I needed cleaned even remotely cleaned! If he couldn't get the stains out; there should have been a price reduction not an increase!!
Time in was about 25 minutes. Technician was polite. Very disappointed
professional.
fast .
Good service
The service was great!
Way too many hidden cost!
Advertise $109 for three rooms
I had 1 bedroom and one small closet
Total cost me!
$269
$109 three rooms
$25 service fee
$60 decontamination fee for my pets
$20 tip
Taxes
Completed in 35 minutes
Very disappointed but I paid even though I didn’t do three rooms.
Didn’t seem fair
Employees were kind enough and wasn’t their fault.
Always on time. Randy was very professional and informative during my service. I have used Zerorez several times in the past and would highly recommend to anyone.